The voicemail service has been restored.
Thank you
Voicemail services not available
We are currently experiencing an issue with the FAU voicemail service. We are working with the vendor to resolve the issue as soon as possible.
Thank you
Posted in Network and Telecom
[RESOLVED] Single Sign On issues
We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.
We apologize for the inconvenience this may cause.
OIT
[Completed] Network maintenance on Saturday May 13 from 12:01 am – 6:00 am
OIT will be performing network maintenance on Saturday, May 13 from 12:01 a.m. until 6:00 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 10 – 15 minutes during this window.
Thank you
Posted in Network and Telecom
OIT Systems Maintenance, Thurs. May 11, from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/11/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Various Banner XE Modules Upgrade
When: 12:00AM – 7:00AM
Affected systems: Banner XE Student Faculty grade entry, Banner XE Student self-service, Banner XE General Self-Service, Banner XE Student Advisor, Banner XE Student Academic history module, Banner XE Communication management module, Banner XE Student API module, Banner XE Ethos API DB module, Banner XE extensibility module, Banner XE DB upgrade modules
Description of maintenance: The Banner XE modules listed above will be upgraded during the maintenance window.
User impact: No end-user impact is expected
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Replace faudns with linux VM
When: 4:30AM – 5:00AM
Affected services: External DNS resolution
Affected systems: faudns
Description of maintenance: OIT is replacing an old Solaris branded computer server that is functioning as faudns (one of three external facing domain name servers) with a new VM that is running the linux operating system.
User impact: No end-user impact is expected
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Oracle quarterly DB patches
When: 3:00AM – 7:00AM
Affected services: Blackboard
Affected systems: bbloracle
Description of maintenance: OIT is applying Oracle PSU to the following hosts/DB’s bbloracle – BBLP
User impact: Services listed above will be unavailable during restarts
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Posted in Banner and Admin Systems, Systems
Off Campus Connect (EZproxy) maintenance
On Thursday 5/11/2017, the EZproxy service will be undergoing maintenance from 3-6am. During this time services normally accessed via https://login.ezproxy.fau.edu or http://ezproxy.fau.edu will not be available.
We apologize for any inconvenience this may cause.
OIT
Posted in Systems
Google Docs phishing Scam
Google is currently investigating a phishing email that is appearing as Google Docs. Please do not click on the link for any unknown shared google doc requests. If you have clicked the link, please make sure to change your Owl Apps and FAU password as soon as possible.
For further assistance resetting your password or any questions please contact the OIT help desk at 561-297-3999.
OIT
Posted in Educational Technologies, Email
On 5/4 @ 2AM – several systems down for emergency maintenance
The following services may be unavailable for approximately 15 minutes starting at 2AM on 5/4 while we resolve an issue with the host supporting these systems:
Single Sign-On
DHCP
University Police – AIM
Direct Access
SharePoint on-prem
Financial Aid site
Password sync
OIT Labs Camera services
Xitracs
Help desk ticket updates via email
We apologize for the inconvenience,
Systems
Posted in Systems
[RESOLVED] – Single-Sign On issues
**** UPDATE 8:46AM *****
The issue with single-sign on has been resolved and all services have been restored at this time. You may need to close all open browser windows and open a new session before attempting to login.
We thank you for your patience during this time.
OIT
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We are currently experiencing issues with single-sign on. The user will be presented with an error message when attempting to sign in to services such as Workday, Canvas, Helpdesk, Blackboard, and any other application that is utilizing single-sign on. Our team is working on restoring services as soon as possible.
We apologize for the inconvenience this may cause.
OIT