OIT Systems Maintenance, Thurs. June 1 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/01/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Google Applications Single Sign On (SSO) Update
When: 5:00AM – 6:00AM
Affected services: Google Applications
Affected systems: Google Applications, OwlApps
Description of maintenance: OIT will convert Google Applications authentication from CAS to Saml 2.0
User impact: Authentication to Google Applications may be interrupted during the conversion. Users should try to log in again after maintenance is completed.

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Upgrade multiple systems – unavailable during upgrade
When: 3:00AM – 4:00AM
Affected services: Undergrad Application, SACS, Remote Management, College of Science web, Networking What’s up, Networking napalm, Shoutcast, Labs XenApp, vCenter, Middleware monitoring system, Middleware monitoring/management system, User Services account management tool
Affected systems: boc22cm102srv1, boc22vcenter1, boc22whatsup, chessboard, cosweb1
cuttlefish, dsr6, eprint2, jenkins2, lintalon1, mcclient, napalm, piwik1, remotecon, s165n113, sacs, sepiidae, shoutcast, tuna2p, ugapp3, ugapp4, XenAPP00, XenAPP01, XenAPP02
Description of maintenance: OIT will be upgrading the VM version of several systems as well as expanding the processor capabilities for some VMs
User impact: The listed services may be unavailable for approximately 5 minutes during the window

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Recreate dnsjup2 virtual machine
When: 4:00AM – 5:00AM
Affected services: DNS
Affected systems: dnsjup2 [131.91.213.91]
Description of maintenance: OIT is deleting and recreating the dnsjup2 VM using the same virtual hard disk. This is being done because this VM shares the same VM id as dnsboc1 and is causing various issues with SCVMM managing the clusters they reside on as well as the VMs themselves.
User impact: Any systems that rely on dnsjup2 for name resolution will fail during the change window.

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Replace NS with new Linux VM
When: 4:30AM – 5:00AM
Affected services: External facing DNS
Affected systems: ns
Description of maintenance: OIT is replacing an old Solaris branded computer server that is functioning as ns (one of three external facing domain name servers) with a new VM that is running the Linux operating system.
User impact: No expected end-user impact

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Appworx Production Upgrade
When: 5:00AM – 6:00AM
Affected services: Appworx
Affected systems: enzo, bannerprd
Description of maintenance: OIT is upgrading Appworx production to latest release
User impact: Appworx and Appworx jobs will be unavailable during this time

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Blackboard Restarts
When: 5:00AM – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: OIT is restarting blackboard application servers to fix an analysis issue that some professors may be having.
To start with the ramp down of blackboard we will only be bringing up 4 user facing app servers.
User impact: Blackboard will be intermittently unavailable between 5 and 6 AM

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Posted in Banner and Admin Systems, Educational Technologies, Systems

Intermittent Connectivity Issues Resolved

FAU had intermittent connectivity issues to some services located on the Boca Raton campus between 6:00 a.m. and 6:50 a.m. today due to issues encountered during early morning maintenance. All services are expected to be working at this time.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. May 25 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/25/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Upgrade NetApp cluster ONTAP to 8.3.2P9
When: 4:00AM – 7:00AM
Affected services: Not applicable
Affected systems: Not applicable
Description of maintenance: Upgrade NetApp Data ONTAP from 8.3.2P2 Cluster-Mode to 8.3.2P9 Cluster-Mode. The Cluster Update wizard fails over a node to its partner and then performs the upgrade and then fails the node back. The cluster is upgraded non-disruptively by performing what they call a rolling upgrade
User impact: There may be a slight pause when a user accesses his/her data if it’s during a period when the Cluster Update wizard is failing a node over or back.

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Adding additional Resources for OIM (Oracle Identity Manager)
When: 5:00AM – 6:00AM
Affected services: Account claiming and password resets – https://accounts.fau.edu
Affected systems: boc22oimp1, boc22oimp2
Description of maintenance: OIT will be adding more resources to process user accounts.
User impact: Users will not be able to claim new accounts or change passwords while systems are restarted. Approximately 15 minutes

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Posted in Systems, Uncategorized

[RESOLVED] Helpdesk ticket creation and updates unavailable

** RESOLVED **

The issue with helpdesk ticket creation and updates have been resolved.

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Creation of new helpdesk tickets or updates to existing tickets are currently unavailable. We anticipate this issue to be resolved in the morning. Email updates to tickets can still be sent and will be queued until the issue is resolved.

We apologize for the inconvenience

Systems

Posted in Systems

Recovery from Network Connectivity Issues

Around 6:20pm today we experienced a second round of network and Internet connectivity issues. At this time connectivity has been restored and all services should be operational. We believe we have identified the root cause and have performed some initial corrective actions.

We apologize for the inconvenience this may have caused.

OIT

Posted in Network and Telecom

Network Connectivity Restored

Around 1:45pm today we experienced network and Internet connectivity issues. At this time connectivity has been restored and all services should be operational. We will continue to monitor the network to prevent any future issues.

We apologize for the inconvenience this may have caused.

OIT

Posted in Network and Telecom, Uncategorized

[Completed] Network Maintenance 5/20/2017 12:00am-4:00am

The network maintenance scheduled for 5/20/2017 has been completed.

Thank you

Posted in Network and Telecom

Network Maintenance 5/20/2017 12:00am-4:00am

Networking will be performing maintenance on core from 12:00 am to 4:00 am on 5/20/2017. There will be service interruptions impacting access to internet and servers during this window as we implement changes to backbone.

Posted in Network and Telecom

[Resolved] Voicemail services not available

The voicemail service has been restored.

Thank you

Posted in Network and Telecom

Voicemail services not available

We are currently experiencing an issue with the FAU voicemail service. We are working with the vendor to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom