[Completed] Banner production maintenance

The Office of Information Technology will be performing maintenance to Banner production systems beginning Thursday, April 12th at 12:00 am.  Services are expected to be fully restored by Thursday, April 12th at 8:00 am.  The following services affected by this maintenance will be unavailable during this time.

List of affected services:

  • Password resets
  • Account claiming
  • Banner Self Service
  • Transcripts and degree auditing
  • App Status portal
  • Admissions Applications
  • Owldone
  • eGrades for Canvas
  • Banner Internet Native Forms (INB)
  • Banner Application Navigator (XE)
  • Touchnet payment gateway

Additional maintenance will be performed on Saturday 4/14, Thursday 4/19, and Saturday 4/21.  This announcement will be re-posted the day before each of these dates.

OIT

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. April 12 from 3:00am to 7:00am

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/12/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Student Printing Service Upgrade.
Description of change: OIT will be upgrading Papercut production servers from 16.4 to 18.0.4. This is due in part to fix TLS 1.2 issues with MFD devices as well as add 3D printing capabilities.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: Papercut printing.​
Affected systems: Boc22pcapp01, Boc22pcapp02, Boc22pcprt01, Boc22pclyprt01, Jup17pcprt01, Dav90pcprt01​, Ftlbc04pcprt01, Boc22pcoffice01.
Expected End-user impact: During this time, Papercut printing will be unavailable

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Account Claiming Self Service Update
Description of change: OIT will be updating the Account claiming service to provide improved user experience.
Downtime window start: 5:00 AM
Downtime window end: 5:00 AM
OIT Units involved in the change FAU Apps
Affected services: Account Self Service
Affected systems: boc22oimwebp1, boc22oimwebp2
Expected End-user impact: None

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Systems maintenance
Description of change: OIT will be restarting several systems for maintenance​
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Graduate Admission Application (http://owlapp.fau.edu)​, external DNS, http://gear.fau.edu​, User Services account tool, eGrades, Jira and Confluence, College of Science web, College of Med web, uachieve, EZProxy​, Filelocker, IDM, HPC, Networking, configuration backup tool​
Affected systems: appadmin, as5, boc22canvascli, boc22frevvoctr, boc22mysql02, boc22ora02, boc22ora04, boc22payaradp, boc22payaranp01, boc22uachieve1, boc22vm102vrt101mrtg, chessboard, chessboard-el7-2, comvmweb01, cosweb1, dsr1, ezproxyweb, filelocker2, gitlab, hpc, idm2, madcat1p, marketing, napalm, ns, ns1, ugapp2, ugapp4, ugapp5​
Expected End-user impact: During this time, some of the listed services may be unavailable for a few minutes

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Server Maintenance
Description of change: OIT is applying a patch to enhance functionality of the VIP Content management system​​
Downtime window start: 5:30 AM
Downtime window end: 6:30 AM
Affected services: VIP Content Management System
Affected systems: vip.fau.edu (Boc22coex01)
Expected End-user impact: During this time the VIP system will be unavailable.

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Load balancer maintenance
Description of change: OIT will be changing the monitor on bigip that checks to see if the production oud servers are up.​
Downtime window start: 6:30 AM
Downtime window end: 7:00 AM
Affected services: None
Affected systems: boc22oudp01 and boc22oudp02
Expected End-user impact: During this time, no end-user impact is expected​

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Server Upgrade and Maintenance
Description of change: OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​​​
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: All services
Affected systems: adcon, adrms, andisec, ansible, appadmin, as2, as4, as5, banpocbep, banpocdb, banpocidm, banpocjs, banpoclp, banpocwkflw, banpocwl, banpocxe1, bba1, bba2, bba3, bba4, bbda1, bbda2, bbloracle, bblt3sp10, bbm1, boc22aajc, boc22aalmgr, boc22aasiemens1, boc22aaweb, boc22adfs, boc22adfsp, boc22aptven, boc22asmt, boc22azadc, boc22banxe01-30, boc22banxealt01-08, boc22canvascli, boc22cm102srv1, boc22cm102vrt101mrtg, boc22coex01, boc22coex02, boc22dellome, boc22dms02, boc22dns, boc22frevvoctr, boc22jamfccm, boc22jamfim, boc22jmeter, boc22jmeter2, boc22keytracer, boc22kofaxcap, boc22mbes, boc22mssql21, boc22mssql22, boc22mssql31, boc22mssql32, boc22mssql41, boc22mssql42, boc22mssqldev1, boc22mssqldev2, boc22mssqltald1, boc22mssqltald2, boc22mssqltalp1, boc22mssqltalp2, boc22mysql02, boc22nxtcloudd1, boc22oars, boc22oimccp1
boc22ora01, boc22ora02, boc22ora03, boc22ora04, boc22ora05, boc22ora06, boc22ora07, boc22ora09, boc22ora10, boc22payaradp, boc22payaranp01, boc22payaranp02, boc22pcapp01, boc22pcapp01dev, boc22pcapp02, boc22pcapp02dev, boc22pclyprt01, boc22pcoffice01, boc22pcprt01, boc22redis1p, boc22redis2p, boc22redis3p, boc22sacs, boc22sasdoa, boc22sasdt,
boc22saspoa, boc22satrane, boc22sccm, boc22snapc, boc22talweb2, boc22uachieve1, boc22vcenter1, boc22w7dev1, boc22w7dev2,
boc22w81dev1, boc22w81dev2, boc22w8dev2, boc22wapportal, boc22wapspf, boc22web5, boc22whatsup, bocca01, cardaccess, carenet, cas1t, chessboard, chessboard-el7-2, comvmadi01, comvmpsql1, comvmsql01, comvmweb01, comvmweb1, comvmwebdev1, controller, cosweb1, cuttlefish, dhcpboc17, dsr1-6, duo, eprint2, eprint-ol6, exchangeca03, ezproxyweb, faasadvisor, fauappsrv2, filelocker1, filelocker2, filelockerd01, filelockerd02, freeze, frevvo1, frevvo1t, frevvo2t, frevvot, gitlab, hpc, idm1nw, idm2, idm4p, idmgatewaynw, iss, issdev, jenkins2, kube1, kube2, kube3, kube4, ldapboc0, ldapboc0-el6, libweb-live, lintalon0, lintalon1, lists, ls-matlab, ls-medmodel, ,ls-osd, ls-snap, madcat1p, marketing, mcclient, mcoracle, migrate365, modena, napalm, ns, ns1, OracleEM, pinetree, pinky, piwik1, r25-webservice, remotecon, s164n14, s165n113, s165n15, sacs, sctaltcache1, sctaltcache2, sctaltcache3, sctaltcache4, sctaltcache5, sctaltcache6, sctcache1, sctcache2, sctcache3, sctcache4, sctcache5, sctcache6, sepiidae, shibboleth1p, shib-proxy1, shoutcast, spacewalk, starfish, talonx2, tuna2p, ugapp1, ugapp2, ugapp3, ugapp4, ugapp5, vcdb, vcrecorder, wildflymc1, wildflymc2, wordpress, wordpress2, XenAPP00, XenAPP01, XenAPP02, XenAPP-Office, XenAppVDA1, XenAppVDA2, XenDelCont1, XenDelCont2, XenDirector, XenLIC, XenSF1, XenSF2, XenStoreF1, XenStoreF2, XenZDC1, XenZDC2, yakko, bannerprd, banoradev, bbloraclealt, odsprod, odstest, boc22sas1, boc22sas2, boc22sas3, boc22sas4, boc22sast1, boc22sast2, boc22sast3, boc22sast4, boc22esxi01, boc22esxi02
Expected End-user impact: During this time, no end user impact is expected

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Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED] Campus-wide Network Issues

We experienced a campus-wide network outage earlier this morning. It has now been resolved. Please reboot your system if you continue having issues. If you need any assistance, please contact the OIT Help Desk at 561.297.3999.

We apologize for the inconvenience

OIT

Posted in Network and Telecom, Uncategorized

OIT Systems Maintenance, Thurs. April 5 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/05/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:
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Banner Maintenance
Description of change: OIT will be upgrading several Banner modules during the FAUP maintenance window on Thursday, April 5, 2018. These modules include: Student, Account Receivable, Self-Service, Web Tailor, and Web general
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner and Self-Service
Affected systems: Banner 8x
Expected End-user impact: During this time, users may not be able to connect to Banner

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Posted in Banner and Admin Systems

Single Sign On Maintenance

We will be performing a short update to the Single Sign On System at 5 am Thursday the 5th. Some services may experience a brief (less then one minute) period where authentication fails. These include but are not limited to Internet Native Banner, OwlDone, Banner Self Service, and Starfish.

If you experience difficulty accessing any services please contact the Help Desk at your earliest convenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing, Workday