On Tuesday, November 5, 2019, between 5:00 am and 6:30 am, OIT will upgrade the network in the FAU Student Union Building on the Boca Raton Campus. Due to the nature of the maintenance, users may experience intermittent network outages lasting approximately 10 minutes during this window.
Thank you
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/31/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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AutoAdvisor update for Mini Terms
Description of change: OIT will make AutoAdvisor mini term compliant and make the program stop dropping unregistered students after 3 weeks into a semester.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: AutoAdvisor
Expected End-user impact: During this time, no end-user impact is expected.
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BHRIC Backups
Description of change: OIT will be moving backups of the BHRIC profile servers from our SAN and NetVault to a cloud service provider.
Downtime window start: 3:00 AM
Downtime window end: 10/31/2019 6:00 AM
Affected services: BHRIC File Services
Expected End-user impact: During this time, no end-user impact is expected.
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This issue has been resolved.
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The TouchNet payment processing system is currently experiencing intermittent issues during the payment process.
We are currently working on a resolution, and will update when it is resolved.
This issue has been resolved.
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We are currently experiencing an issue with the Citrix Receiver to access Virtual Apps. We are working with the vendor to resolve as quickly as possible.
We apologize for any inconvenience.
OIT
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/24/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Account Self Service (accounts.fau.edu)
Description of change: OIT will merge the Update Your Password and Manage Your Account tiles. Users will be prompted to add a recovery email upon login when one isn’t already assigned. Users will need to confirm their password to update sms or recovery email. Password recovery questions will be removed.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, users may be required to restart an in-progress workflow.
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Account Self Service Updates
Description of change: OIT will install patches and updates to back-end services related to account management.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: Accounts Self Service – https://accounts.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.
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Storage Maintenance
Description of change: OIT will be performing maintenance on some back-end storage.
Downtime window start: 4:00 AM
Downtime window end: 7:00 AM
Affected services: No downtime is expected expected but there is a potential to affect: all services dependent on NetApp storage, including major ones such as, all VM’s on Hyper-V, all VM’s on VMware. Some of the major services potentially impacted are, but not limited to:
Banner, OIM, Andi Shares, Ibiweb, MSSQL databases and services dependent on those, Network Registration, Grouper, Owlapp, Edocs, SAS, Papercut
Expected End-user impact: During this time, no end-user impact is expected. Server / Service administrators may see a pause in data transfer while a node is failing over and back.
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Banner Maintenance
Description of change: OIT will be applying a fix in Banner for an issue with international addresses overwriting local addresses.
Downtime window start: 3:00 AM
Downtime window end: 3:30 AM
Affected services: Banner, eCW (EHR system)
Expected End-user impact: During this time, no end-user impact is expected.
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BHRIC Storage Maintenance
Description of change: OIT will update the Boca HIPAA environment storage to the latest software release as it patches a stability bug.
Downtime window start: 12:00 AM
Downtime window end: 7:00 AM
Affected services: All services on the BHRIC services
Expected End-user impact: During this time, no end-user impact is expected.
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Due to a failure of A/C on the Jupiter Campus the Research Computing resources including Koko, Koko-login, KokoWin, and Samba drives are offline. Physical Plant is working on the issue and we have a long running project in place to prevent this type of failure in the future. If you have any questions please let us know.
The BHRIC’s vCenter server is showing to be unstable. We have a ticket open VMware and to resolve the problems this evening after hours.
TouchNet Marketplace is now fully operational. Thank you.
TouchNet Marketplace is currently experiencing issues. A case has been opened with TouchNet by the Finance & HR Information Systems team. We will provide any updates as we receive them.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/17/2019 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Delayed BHRIC Upgrade
Description of change: Upgrade the Biomedical Research Informatic’s Cores Virtual Infrastructure to the latest versions.
Downtime window start: 8:00 PM (10/16)
Downtime window end: 7:00 AM
Affected services: BHRIC Virtual Desktop Infrastructure
Expected End-user impact: Vmware View will lose access to vCenter during this process and users will be unable to spawn suspended or powered offed virtual machines.
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BHRIC Virtualization Upgrade
Description of change: OIT will be applying patches on the BHRIC server environment
Downtime window start: 2:00 AM
Downtime window end: 6:00 AM
Affected services: BRHIC VDI
Expected End-user impact: Most virtual desktops will be suspended starting at 2 am. So users accessing the cluster from 2 am to 6 am will need to wait while for their VM to start again should they wish to use it. Users will also need to wait slightly when they connect in the morning as most services will be suspended.
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Replace the current student type with the first admitted student type to the StarRez extract.
Description of change: Replace the current student type with the first admitted student type to the StarRez extract.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: StarRez housing system
Expected End-user impact: During this time, no end-user impact is expected.
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Spam Filter Maintenance
Description of change: OIT will be updating the firmware for its spam filter appliances.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Inbound FAU email smtp.fau.edu
Expected End-user impact: Email delivery may be delayed for inbound mail. The client may receive an error when sending mail to smtp.fau.edu during the change window.
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BANNER XE DB Upgrade 9.17.0 release and co-requisite releases
Description of change: Production Support will be promoting and installing the next version upgrade of the BANNER XE system and all of the updated versions of the Banner XE modules it supports
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: BANNER XE system
Expected End-user impact: The Banner system will be brought down during the actual installation of the code.
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Banner Immunization Change
Description of change: This is a new feature where Transient Students who have fulfilled their Immunization requirement at their home school will automatically have their Immunization (IM) hold released.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Banner
Expected End-user impact: No enduser impact expected
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Banner job scheduling
Description of change: Update SSL certificate Appworx uses to communicate between the Java client and server. The latest version of Java is causing SSL errors with the client’s built in certificate.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Appworx production
Expected End-user impact: The Appworx master/master’s agent will need to be restarted to pick up the changes.
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Banner Data change
Description of change: Change the OA (Orientation Advising) hold to CA (College Advising) hold
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services:
Expected End-user impact: No user impact expected
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AP Invoice SnapLogic Pipeline
Description of change: A new project that runs daily to create invoices in Workday based upon input files from a vendor.
Downtime window start: 6:30 AM
Downtime window end: 7:00 AM
Affected services: None
Expected End-user impact: None
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The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Wednesday, 10/16/2019
This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.
We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you.
You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion.
Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.