Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/18/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Single Sign-on Maintenance
Description of change: OIT will be moving production SSO Metadata server from the Boca Raton data center to Microsoft Azure.
Downtime window start: 6/18/2020 6:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected services: SSO Metadata site. Service providers will not be able to be added or modified during the switchover.
Expected End-user impact: During this time, there should be no end user impact.
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Server Maintenance
Description of change: OIT will be moving Mediasite servers to a different domain. Mediasite will be unavailable during this time.
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 6:00 AM
Affected services: MediaSite
Expected End-user impact: During this time, MediaSite will be unavailable.
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Database Maintenance
Description of change: OIT will apply April 2020 Oracle patchset updates to all production databases
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 7:00 AM
Affected Services:
Banner production
– Admin Pages (Forms)
– Application Navigator
– Banner Access Manager
– Banner self-service
– Touchnet – Payments/Deposits
– Workflow
– uAchieve – DARS
– FLVS
– Transcripts
Appworx
Harvest
ODS
FAUDW Warehouse
– DWPROD: OwlDone
– DWPROD: FinancialAid Attendance Survey
IEAP Warehouse
WebFOCUS/ReportCaster
OIM
– Account claiming
– Password resets
MSOP Instance
– ACH or VPAS
– Mandatory Course Entry Quiz
– accounts.fau.edu – Accounts Self Service
– Canvas Electronic Grading “Banner Grade Submissions” in Canvas
– Wireless network authentication for guests.
– 4P Configuration, Admissions Status, Znumber page, ssoauth.fau.edu/*, egrades.fau.edu/* (except egrades itself)
– Group Management – grouper.fau.edu
– Phonebill application pre latest system.
– Password expiration
– network registration, talon.fau.edu/netreg, talon.fau.edu/networkregistrationadmin, DHCP Logger
– Frevvo – University forms
– Undergraduate Admissions
– Graduate Admissions
– Residency Project
– OwlDone
Expected End-user impact: During this time, the listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.
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Website Maintenance
Description of change: OIT will be moving several websites to a new web server.
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 4:00 AM
Affected services:
– andi.fau.edu
– home.fau.edu
– student.fau.edu
Expected End-user impact: During this time, the websites listed will experience 5-10 minutes of downtime.
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REDCap Database Upgrade
Description of change: OIT will be updating the REDCap database server
Downtime window start: 6/18/2020 3:00 AM
Downtime window end: 6/18/2020 4:00 AM
Affected services: REDCap
Expected End-user impact: During this time, REDCap will be offline for 10 – 15 minutes while we sync the database between the old and new servers.
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REDCap Application Upgrade
Description of change: OIT will be updating the REDCap application
Downtime window start: 6/18/2020 4:00 AM
Downtime window end: 6/18/2020 5:00 AM
Affected services: Update REDCap application
Expected End-user impact: During this time, no end-user impact is expected.
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OnBase Maintenance
Description of change: OIT will be adding new document types and functionality to production OnBase. This update will take place over two days.
Downtime window start: 6/18/2020 3:00 AM – 7:00 AM
Downtime window end: 6/19/2020 3:00 AM – 7:00 AM
Affected services: OnBase desktop and web client
Expected End-user impact: During this time, OnBase will not be accessible. We will be doing this during off hours to minimize end-user impact.
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