[Resolved 2:30 pm] Owlpulse and Redcap offline

Owlpulse and Redcap are currently offline due to an issue with the database server. OIT is investigating the issue and will update regularly.

Posted in Research Computing, Systems, Uncategorized

Research Computing (BHRIC) Database server

The Database server for research computing (BHRIC) will be down for maintenance Thursday 5/27/2012 12:05 AM – 1:00 AM.

The following databases will be offline during this time:





Research Computing


Posted in Research Computing

OIT Systems Maintenance, Thurs. May 27 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/27/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Voice Server Maintenance
Description of change: ​OIT will be performing maintenance on voice servers between 10:00 P.M. on May 27th ​and 2:00 a.m. on May 28th. Remote phones may have connectivity issues during the maintenance.
Downtime window start: 5/27/2021 10:00 PM
Downtime window end: 5/28/2021 2:00 AM
Affected services: ​Phones and Phone Calls
Expected End-user impact: ​Remote Phones may experience 2-5 minute intermittent outages during the window. Phones on campus will experience one 30 second outage.

Server Configuration Change
Description of change: ​​OIT will be making a configuration change to some file servers at 3am. There is no expected end user impact.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 3:15 AM
Affected services: ​File shares on andisec
Expected End-user impact: ​After the configuration change users will only see files and folders they have access to on andisec.

Server Upgrade
Description of change: ​​OIT will be upgrading the operating system on two computer management servers between 3am and 7am.
Downtime window start: 5/27/2021 3:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: ​SCCM computer management
Expected End-user impact: During the upgrade, there may be possibly slow or failed application/OS deployments.

Data Storage System Troubleshooting
Description of change: ​We are performing some troubleshooting to try to narrow down a non-critical problem that we have observed in one of our data storage systems.
Downtime window start: 5/27/2021 6:00 AM
Downtime window end: 5/27/2021 7:00 AM
Affected services: Data storage
Expected End-user impact: There is no end-user impact expected with this change.

Voice Server Maintenance
Description of change: OIT will be upgrading the voice network.​
Downtime window start: 5/27/2021 9:00 PM
Downtime window end: 5/27/2021 12:00 AM
Affected services: Phone Calls​
Expected End-user impact: No end-user impact is expected with this change.



Posted in Network and Telecom, Systems

[RESOLVED] Starfish Advisor Calendars no longer syncing with Outlook Calendar


Advisors and staff should now be able to sync their Outlook calendar availability with Starfish again.


The calendar sync functionality between Outlook and Starfish is currently not working for advisors/staff. This means the Starfish software will no longer be able to see your Outlook availability when creating your Starfish schedule.  In the meantime, all future unavailable times will need to be added manually in Starfish itself.

This is currently being investigated and we will send an update once have more information.



Posted in Educational Technologies, Instructional Technologies, Systems

Remote Desktop Connectivity Issues

We are receiving multiple reports of users unable to remotely connect (Remote Desktop) to computers on campus. We are currently investigating and will update once we have more information.


Posted in Network and Telecom, Systems, Uncategorized

[Resolved] VoIP Telephone Outage in Bldgs 1, 2, and 3

The VoIP telephone issue in buildings 1, 2, and 3 has been resolved.

Thank you

Posted in Network and Telecom

VoIP Telephone Outage in Bldgs 1, 2, and 3

We are experiencing intermittent telephone outages in the following buildings: Bldg.1-Sanson Life Sciences, Bldg 2-General Classroom South and Bldg 3- Library. We are working to repair the issue as soon as possible. Thank you

Posted in Network and Telecom

Current issues/fixes for changes to staff/faculty email authentication

OIT has received reports of Outlook and iOS native mail issues related to the multi-factor authentication changes that took place earlier this morning.

Below are some steps that should resolve the issues:

  • Outlook constantly prompting for password – This should resolve with a complete close of outlook and restart. If issues persist, deleting outlook saved credentials and waiting a moment to restart outlook may help.
  • iOS native mail prompting for password – If an iOS account was setup before iOS 11 or if the account was setup manually on 11 or later (rather than automatically), a user may receive a password prompt. Deleting and re-adding the account to iOS mail will resolve this.

If these steps did not resolve the issue and you need further assistance, please contact the FAU Help Desk 561.297.3999 or submit a help desk ticket.

Posted in Email, Systems

[REMINDER] Duo Authentication for Faculty, Staff, and Health Email Tomorrow

As previously announced in the HR Weekly emails, FAU will be enabling Duo authentication on Faculty, Staff, and Health email accounts tomorrow. Users of the Faculty, Staff, and Health email systems will receive a new authentication prompt the first time they check their email after the overnight maintenance. This prompt will appear similar to other FAU NetID login prompts. The original communication is provided below:


The University is in the process of enhancing the security of University faculty/staff email accounts as part of our overall project to implement multi-factor authentication across University services. As of May 20, 2021, users will be asked to authenticate via Duo when connecting to their faculty/staff email accounts.  

If you are already signed in on an email client or mobile device, you may be asked to authenticate again using Duo. The prompt for Duo will look like prompts for other University services, and there will be green buttons for various options as usual. While you may be asked for Duo authentication every time you access your email via Outlook Web Access, mobile phone clients and desktop Outlook clients should not prompt you in the future unless an extended period has elapsed since the last authentication. 

Posted in Email

OnBase Document Management System Maintenance – Wednesday, May 19, 2021

OIT is conducting a system upgrade for OnBase on Wednesday, May 19, 2021.  During this time, the following services will be unavailable:


​​OnBase Document Management system

Website form submissions that rely on OnBase

Workflows and checklists that rely on OnBase


Posted in Banner and Admin Systems, Systems, Uncategorized