The issue affecting Mediasite has been resolved. If you are still experiencing issues please open at ticket at: https://helpdesk.fau.edu/TDClient/2061/Portal/Requests/ServiceDet?ID=4432
[RESOLVED] Mediasite performance degraded
Mediasite performance degraded
Sonic Foundry is reporting degraded Mediasite performance. Users may experience long loading times and/or time outs when accessing Mediasite catalogs and presentations. Video uploads are also progressing slowly. OIT is monitoring the situation and will update this status as more information becomes available.
Posted in Canvas / LMS, Lecture Capture
Upgrade Cisco Meeting Server (CMS) and Management Server (CMM) – 11/22/19
On Friday November 22nd at 4pm OIT and the vendor will be performing a software upgrade on the Cisco Meeting Server.
During this time Virtual Meeting rooms will be unavailable. Contact videoconferencing for alternatives or use WebEx. All FAU members have access to WebEx with their FAUNET ID; You may login to WebEx at https://fau.webex.com
Posted in Video Conferencing
Mediasite Maintenance
Sonic Foundry will be performing maintenance on the Mediasite Cloud infrastructure during the regularly scheduled maintenance window on August 3rd between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.
Posted in Canvas / LMS, Lecture Capture
Mediasite Cloud infrastructure maintenance
Sonic Foundry will be performing network maintenance on the Mediasite Cloud infrastructure during their scheduled maintenance window on April 27th between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.
Mediasite Cloud infrastructure maintenance
Sonic Foundry will be performing network maintenance on the Mediasite Cloud infrastructure during their scheduled maintenance window on April 20th between 1:01AM EDT and 5:00AM EDT. Access to Mediasite may be unavailable for brief periods during this time.
Posted in Lecture Capture
Mediasite maintenance – 3/16/2019
Sonic Foundry will be performing maintenance on Mediasite Cloud Servers during the scheduled maintenance window on March 16th between 1:01AM EST and 5:00AM EST. This maintenance requires taking the environment offline, and as such the site will not be available during this window. We do not anticipate any downtime before or after the designated window.
[Resolved] WebEx Degraded Performance
The degraded performance issue affecting WebEx has been resolved
Posted in Canvas / LMS, Video Conferencing
WebEx Degraded performance
Currently, Webex is experiencing degraded performance that may prevent users from creating or joining meetings. This issue affects both the stand-alone and canvas implementations (aka MEETS for WebEx). WebEx engineers are aware and are current investigating the problem. OIT will monitor the situation and update the University community as the situation evolves.
Posted in Canvas / LMS, Video Conferencing
Mediasite maintenance – 1/31/2019
As part of their recovery efforts from this past weekend’s outage, Sonic foundry will be re-indexing FAU’s Mediasite site beginning 12AM 1/31/2019.
During this time, search based catalogs (which includes the majority of lecture capture classes), may show no content. This is temporary and the presentations will automatically re-appear when the process is complete. This process is scheduled to take a several hours and should be completed by 6AM 1/31/2019
Posted in Instructional Technologies, Lecture Capture