Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services – US East Coast

Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.

— Scheduled Maintenance Window — Start: Friday, April 10, 2020, 10:00 PM PDT (GMT-7) Complete: Friday, April 10, 2020, 11:59 PM PDT (GMT-7)

— User Experience — During the maintenance window, hosts and participants may experience the following service impacts:

Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.

Recordings that were made prior to this maintenance will NOT be available during this maintenance.

Posted in Canvas / LMS, Video Conferencing

[Resolved] Webex Meetings: Users are intermittently unable to connect to computer audio (VoIP)

11:55am – All tasks have been completed and computer audio and video services are fully operational.

11:33am – WebEx Engineering continues to work on updating the VoIP services. Many of the services have been restored, but additional work is underway to complete the task. Previously affected users should close out of their meeting and rejoin to enable audio and video. Remaining affected users may see connection issues or may be able to connect to audio, but the client computer video option may be unavailable.

10:59am – Engineering is working to address an issue affecting the computer audio (VoIP) component of Webex Meetings. Users connecting to sites hosted in the US region may not be able to join meetings using the Webex computer client for audio or video. Users can connect using telephony call-in or call-back, Webex Teams, or video endpoints (SIP connections) as an alternative.

Posted in Canvas / LMS, Video Conferencing

[RESOLVED]Intermittent issues with Mediasite

SonicFoundry is aware of intermittent issues within the Mediasite Video Cloud environment, and are investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.

Update: Resolved 3/21

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

[RESOLVED] Webex Meetings audio

Cisco is reporting the issue resolved.

Posted in Uncategorized

[RESOLVED] Webex Meetings: Reports of users who are unable to connect to audio

Cisco Engineering identified an issue affecting services in the Texas data center. Some users experienced degraded in-meeting performance, audio disconnections or no audio options.

Update: Resolved at 1:56pm:

 

Posted in Canvas / LMS, Instructional Technologies, Video Conferencing

[RESOLVED] Intermittent issues within Mediasite

SonicFoundry has reported the intermittent issues with Mediassite has been resolved.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Intermittent issues within Mediasite

Sonic Foundry is aware of intermittent issues within the Mediasite Video Cloud environment, and are investigating. Users may experience playback issues, issues with live streaming, and inability to log into the Management Portal and other applications.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Mediasite Scheduled Maintenance

Sonic Foundry will be performing Mediasite Video Cloud maintenance during the scheduled maintenance window on February 15, between 1:01AM and 5:00AM EST. Extended downtime is not expected. However, catalogs may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

[RESOLVED] Mediasite performance degraded

The issue affecting Mediasite has been resolved.  If you are still experiencing issues please open at ticket at: https://helpdesk.fau.edu/TDClient/2061/Portal/Requests/ServiceDet?ID=4432

Posted in Canvas / LMS, Instructional Technologies, Lecture Capture

Mediasite performance degraded

Sonic Foundry is reporting degraded Mediasite performance.  Users may experience long loading times and/or time outs when accessing Mediasite catalogs and presentations.  Video uploads are also progressing slowly.  OIT is monitoring the situation and will update this status as more information becomes available.

Posted in Canvas / LMS, Lecture Capture