[resolved] OIT OS and App deployment system (SCCM) is unavailable

  • Update 12:00 – The issue with SCCM has been resolved and all SCCM functions should be operating normally

Issues with the SCCM system have appeared after updating the SCCM version this morning. OIT is working with Microsoft to resolve the issue. Currently OS deployment/App deployment/SCCM console may work intermittently. We will update this notification with any updates.

Thank you

Systems

Posted in Systems

[RESOLVED] Helpdesk ticket creation and updates unavailable

** RESOLVED **

The issue with helpdesk ticket creation and updates have been resolved.

*******************************************************************

Creation of new helpdesk tickets or updates to existing tickets are currently unavailable. We anticipate this issue to be resolved in the morning. Email updates to tickets can still be sent and will be queued until the issue is resolved.

We apologize for the inconvenience

Systems

Posted in Systems

On 5/4 @ 2AM – several systems down for emergency maintenance

The following services may be unavailable for approximately 15 minutes starting at 2AM on 5/4 while we resolve an issue with the host supporting these systems:

Single Sign-On

DHCP

University Police – AIM

Direct Access

SharePoint on-prem

Financial Aid site

Password sync

OIT Labs Camera services

Xitracs

Help desk ticket updates via email

We apologize for the inconvenience,

Systems

 

 

Posted in Systems

[resolved] Automatic network drive mappings to shares on fauandi1 are intermittent

UPDATE: fauandi1 automatic drive mapping should now be working for most users following a logoff/logon. Some users may still be affected and we are working with the colleges to resolve.

The OIT-IPSEC-ENABLE GPO was unlinked from the top level OU last night as part of the andisec maintenance. This GPO specified the ‘Configure user Group Policy loopback processing mode’ as ‘Merge’ and it overrode any other GPO with that setting configured. We’re now seeing other colleges and departments with GPOs that specify that setting with ‘Replace’ which breaks the processing of the fauandi drive mapping GPO. We’re advising those colleges and departments to update their GPOs to ‘Merge’ to resolve the issue

 

We are receiving reports of some users not getting their fauandi1 shares mapped automatically. We are currently investigating the issue. As a workaround the shares can still be accessed by manually entering the share path in Windows Explorer.

thank you!

Systems

Posted in Systems

[Resolved] Temporary disruption of DNS services

OIT will be restarting all DNS systems at 12:00PM. The system restarts will be staggered to minimize impact to computers on the FAU network. Please note you may experience slowed response times when contacting other systems over the network or internet as a result of DNS request time-outs. We expect all DNS systems to return fully to service by 12:30PM.

Thank you

Systems

Posted in Systems

[resolved] DHCP is unavailable on Davie campus

-Update 12:56PM, DHCP service on Davie campus has returned to normal

We are experiencing an issue with the DHCP service on Davie campus. We are currently working to resolve the issue.

 

Thank you,

Systems

Posted in Systems

[resolved] OS deployment with SCCM is currently unavailable

After this morning’s SCCM update, OS deployment has stopped functioning. We are working to resolve the issue.

Thank you for your patience,

Systems

Posted in Systems

Intermittent Lync issues

[Update 1:08PM] – Microsoft has acknowledged the issue with their Lync service on 365. Microsoft engineers are currently working to resolve the issue.

Some users are reporting issues with Lync when signing-in. We are currently investigating this issue and its relation to the maintenance performed this morning.

Thank you,

Systems

Posted in Systems

[RESOLVED]Fort Lauderdale authentication and infrastructure support systems down

**Update 11:53AM – We removed a defective CPU from the system and all services are back and running on the remaining CPU. These services may run slightly slower on FTL campus until we can replace the defective CPU next week.

 

We are experiencing a hardware issue with the system that supports Windows authentication as well as DHCP and DNS at the Fort Lauderdale campus. These services at FTL are currently being supported by other campuses and we expect no end-user impact at this time. We are working to resolve this issue and will update when we have more information.

Thank you,

Systems

Posted in Systems

[resolved] Exchange mail unavailable for some users

Some users on Exchange were unable to access their email between Sunday morning and Monday morning. Network maintenance on Sunday morning prompted the migration of several mailboxes to the disaster recovery site. All mailboxes have been moved back to Boca and all email services are currently available. We are investigating why some networks are unable to contact the Exchange servers at the disaster recovery site.

Thank you,

Systems

Posted in Systems