Our service provider has informed us that restoration of services will begin around midnight tonight lasting until morning. We do not have a specific ETA for resolution. Until the expected restoration of our primary internet link in the early morning hours, we will continue to have degraded performance to all services from off-campus and from FAU to the internet.
[UPDATE] FAU Experiencing Degraded Internet Performance
FAU Experiencing Degraded Internet Performance
FAU is currently experiencing an outage of its primary connection to the internet. While all traffic has switched over to a backup connection and all services are available, users will experience decreased speeds to the internet until the issue is resolved. Our service provider is aware of the issue and working to resolve this issue as quickly as possible.
Emergency Network Maintenance – 3:45 a.m.
We will be performing emergency network maintenance 3:45 a.m. in order to resolve the instability in the network. While this maintenance is underway, most services hosted on the Boca Raton campus including Blackboard will be unavailable. We anticipate downtime to last approximately 15 minutes with services available shortly after 4:00 a.m.
Posted in Uncategorized
Network Interruption 1:00a.m. 10/2/2015
The FAU network encountered a momentary network interruption around 1:00a.m. this morning. This interruption lasted a couple of minutes while traffic routed around to to redundant systems. During this brief time, access to services including Blackboard may have been impacted. We are currently working with our vendors to identify the root cause of the service disruption.
Posted in Educational Technologies, Network and Telecom
[completed] Emergency Network Maintenance
The emergency network maintenance performed this morning has been completed.
Emergency Network Maintenance
OIT is beginning emergency network maintenance at this time. While the maintenance is underway, some networked services and servers on the Boca campus will be intermittently unavailable. We anticipate maintenance to be concluded before 6:20a.m.
[COMPLETED] OIT network maintenance on May 25th from 12:01 am – 6:00 am
The network maintenance scheduled for this morning has been completed. All network services are expected to be working normally at this time.
Posted in Network and Telecom, Systems
New Account Information Emails
We are receiving many reports of users receiving emails with the subject “Account Information” and with a from address of “donotreply@oracle.com”. These emails are being generated inadvertently by a system on the FAU campus and should be disregarded. These are not phishing scams and your information is not at risk. We are working to stop the transmission of these emails.
An example of one of the emails is below:
From: donotreply@oracle.com [mailto:donotreply@oracle.com]
Sent: xxxxxx
To: xxxxxxx
Subject: New Account Information
An account has been created for you with the following details. You will be required to change your password on next login.
UserID: xxxxxxxx
Password: xxxxxxx
For any issues, please contact [admin email or phone]
Posted in Email
Emergency Network Maintenance – October 3rd from 3:00 a.m. until 6:00 a.m.
Communication Infrastructure will be performing emergency network maintenance tonight from 3:00 a.m. until 6:00 a.m. in order to resolve ongoing network stability issues. While network redundancy in place is expected to enable the maintenance to be performed with minimal to no downtime, there may be periods of intermittent, slow or no connectivity on the Boca Raton campus that may affect services including Blackboard, MyFAU and Exchange email during the maintenance window.
Posted in Network and Telecom
Emergency Internet Maintenance from Midnight until 6:00 a.m.
Due to ongoing problems with the fiber from the vendor that provides Internet and Network Connectivity to FAU, there will be Emergency third-party maintenance that will sporadically affect connectivity to the campus from midnight until 6:00 a.m. We are making efforts to ensure that most services including Blackboard and MyFAU are available as much as possible through the maintenance by utilizing backup internet connections and disaster recovery procedures. However, there may be intermittent and sporadic losses of connectivity due to the nature of the outage, including a 20 minute disruption in service around 2:00 a.m.
You can monitor the status of services at http://www.fau.edu/oit throughout the evening for updates.
For on-campus residents, services should continue as usual including outside access to the internet with the exception of the 20 minute disruption at 2:00 a.m.. Users from off-campus may be unable to reach some services overnight starting at midnight. We apologize for the unavoidable disruption of services.