OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks from Wednesday, 10/08 until Friday, 10/11 between 12:01 AM to 7:00 AM. In addition, the following systems will be specifically impacted:

Microsoft 365 Login Adjustments
Description of change: OIT will be making adjustments to Microsoft 365 sign-in restrictions. End user impact is expected to be minimal.
Downtime window start: 10/09/2024 7:00 AM
Downtime window end: 10/09/2024 7:05 AM
Affected services: Microsoft 365 and Azure services including VPN.
End-user impact: Compromised accounts will no longer be able to be accessed prior to remediation by OIT. Administrative accounts will only allow signing from geographically local locations.

Banner Database updates
Description of change: Ellucian will be performing quarterly patch updates on Banner and other related database servers.
Downtime window start: 10/10/2024 2:00 AM
Downtime window end: 10/10/2024 6:00 AM
Affected services: Banner production, Appworx, Harvest, Follett bookstore, Oracle Enterprise Manager, ODS, Data Warehouse, Self Service, Touchnet
End-user impact: Banner will be unavailable during this time

Banner Interface update for intersession classes
Description of change: Modifying Banner registration page to display a new warning message for intersession courses.
Downtime window start: 10/10/2024 6:00 AM
Downtime window end: 10/10/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the maintenance.

Updating civic literacy process in Banner
Description of change: The BOG has approved the new Civics Literacy requirements effective Fall 2024. Modifying the process to include two courses to be in compliance with the BOG.
Downtime window start: 10/10/2024 6:00 AM
Downtime window end: 10/10/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during the maintenance.

Advanced VPN Client Updates
Description of change: OIT will be pushing additional updates to user running the Advanced VPN client starting October 8th, 2024. Users will receive a notification to upgrade their VPN client and they will be prompted to reboot their device afterwards in order to apply the changes.
Downtime window start: 10/11/2024 7:00 AM
Downtime window end: 10/11/2024 7:05 AM
Affected services: Advanced VPN
End-user impact: Users running the Advanced VPN client will be prompted to upgrade their client. If the user chooses not to upgrade, it will be automatically scheduled for later in the evening. Following the upgrade process, the user will be prompted to reboot their device.

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems, Uncategorized

OIT System Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on 9/17/2024 – 9/21/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server maintenance
Description of change: OIT will be performing server maintenance on 9-18 at 11:00pm-12:00am affecting Sunapsis.
Downtime window start: 09/18/2024 11:00 PM
Downtime window end: 09/19/2024 12:00 AM
Affected services: Sunapsis
End-user impact: Sunapsis will be unavailable during this time.

Server Maintenance
Description of change: OIT will be performing server maintenance on 9-18 at 11:00pm-12:00am affecting Assessment, Crosswalk, Grademan, Software license order page, Techfee, and Transient.
Downtime window start: 09/18/2024 11:00 PM
Downtime window end: 09/18/2024 11:30 PM
Affected services: Assessment, Crosswalk, Grademan, Software license order page, Techfee, and Transient
End-user impact: No end-user impact is expected since these are incremental security updates.

Server Migration
Description of change: OIT will be migrating several virtual machines to new hardware.
Downtime window start: 09/19/2024 4:00 AM
Downtime window end: 09/19/2024 6:00 AM
Affected services: DHCP, Internal DNS, Tatooine (EDUROAM RADIUS Server), Grouper2 (Group Management App Server)
End-user impact: The impacted services will be unavailable during the window, however no end-user impact is expected as these are secondary servers.

Network Maintenance
Description of change: OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Saturday September 21st. During this time, all FAU campuses will experience short outages impacting connectivity to services and the internet.
Downtime window start: 09/21/2024 12:00 AM
Downtime window end: 09/21/2024 3:00 AM
Affected services: All services will be impacted briefly. Some services that do not handle network disruptions may need to be restarted.
End-user impact: All campuses will experience brief outages during the maintenance window affecting connectivity to all services

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems, Uncategorized

[RESOLVED]AT&T users may experience issues accessing Single Sign On and Office 365

Microsoft has confirmed an outage which is impacting AT&T users. If connected to AT&T, you may experience issues accessing FAU sites that use Single Sign-On, or any Microsoft Office 365 application.

We will post updates as they are available.

OIT

Posted in Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, September 5 and Friday, September 6 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Database updates
Description of change: Ellucian will be performing quarterly patch updates on Banner and other related database servers.
Downtime window start: 09/05/2024 2:00 AM
Downtime window end: 09/05/2024 6:00 AM
Affected services: Banner production, Appworx, Harvest, Follett bookstore, Oracle Enterprise Manager, ODS, Data Warehouse, Self Service, Touchnet
End-user impact: Listed services will be unavailable during this time.

Server Maintenance
Description of change: OIT is updating components to ensure document management websites remain secure.
Downtime window start: 09/05/2024 4:30 AM
Downtime window end: 09/05/2024 5:00 AM
Affected services: Onbase document management system
End-user impact: No end-user impact is expected

Server Maintenance
Description of change: OIT is updating components to ensure user account information servers (LDAP) maintain their secure communications channel.
Downtime window start: 09/05/2024 5:30 AM
Downtime window end: 09/05/2024 6:00 AM
Affected services: Applications that are custom configured to rely on the OUD (Oracle Unified Directory) LDAP servers directly instead of their frontend BigIP entry point.
End-user impact: No end-user impact is expected

Server Maintenance
Description of change: ​OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​
Downtime window start: 09/06/2024 2:00 AM
Downtime window end: 09/06/2024 7:00 AM
Affected services: Single-Sign On (SSO), email
End-user impact: No end-user impact is expected​

Server Maintenance
Description of change: ​OIT will be upgrading the components of several systems to resolve bugs and add support for newer hardware.​
Downtime window start: 09/06/2024 2:00 AM
Downtime window end: 09/06/2024 7:00 AM
Affected services: There is no downtime expected
End-user impact: No end-user impact is expected​

Posted in Banner and Admin Systems, Email, Systems, Uncategorized

[RESOLVED] MYFAU slow to load

This issue has been resolved.

——————

MYFAU is currently experiencing a system wide issue that is causing pages to take long to load. The vendor is aware and is working on resolving the issue.

We apologize for any inconvenience.

OIT

Posted in Educational Technologies, Email, Systems, Uncategorized

Email Delivery Delays

We are experiencing some delays in email delivery and are working to resolve them.

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

Network Switch Upgrade – Tuesday, May 21 from 5:00 AM to 7:00 AM

Network Switch Upgrade
Description of change: OIT’s Networking team will be upgrading one of the data center switches. Multiple servers and services will be unavailable during this time.

Downtime window start: 05/21/2024 5:00 AM
Downtime window end: 05/21/2024 7:00 AM

Affected services: The following services will be impacted during the upgrade:
Web server
Transcript Request, Personal Information
OwlDocs, OwlFiles, Owl Residency Portal
OwlDone, SPOT
Mandatory Course Entry Quiz, Guest Wireless SMS, Account Claiming SMS
Owlcard software licensing
Graduate College MyPoS
Sunapsis
Johnson Controls / Siemens
Canvas
Crestron configuration tool
Citrix desktop and apps via apps.fau.edu
OIT Lab Camera System
Library Admin Workstation
Squid Proxy for Voice VLAN
Monitoring for Networking
OIT Systems Desktop
XLerator & db server
Google User Migration
Registrar Office email campaign server
eduroam radius server
Radius
Campus Recreation – Fusion Software
LDAP
Automation
FAU Tax software
Load balancer related
Dell OME
PowerBI on-prem data connector
Remote desktop
Splunk sandbox
NetApp cloud connectors
Email distribution
Admin server
DNS
WatchdogEX Monitoring System
PD Access Control
Grants ERA Web portal

End-user impact: The listed services will be unavailable during this time. Please note, other services not listed above may be impacted as well. If you encounter an issue, please try again after the upgrade has been completed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

OIT Systems Maintenance, Thurs. March 7 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/07/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Network Maintenance – Banner Services
Description of change: OIT will be performing network maintenance affecting a network utilized for Banner services from 7:00 a.m. until 8:00 a.m. on Thursday February 7th. During this time it i possible that Banner services may experience momentary disruptions.
Downtime window start: 03/07/2024 7:00 AM
Downtime window end: 03/07/2024 8:00 AM
Affected services: Web Pub Secure network
End-user impact: We expect minor end user impact if any. While it is possible that there will not be disruption to services, we are anticipating potential momentary losses of connectivity for the Web Pub Secure network in Boca Raton housing the banner backend servers and some other internal web services

Microsoft 365 sync update
Description of change: OIT will be updating the system involved in Microsoft 365 account sync
Downtime window start: 03/07/2024 6:00 AM
Downtime window end: 03/07/2024 6:30 AM
Affected services: Account and group sync to Micorosft 365
End-user impact: OIT will be updating the system involved in Microsoft 365 account sync

Identity and Access Management Maintenance
Description of change: OIT will be performing standard maintenance on our Identity and Access Management system from 5am to 6am.
Downtime window start: 03/07/2024 5:00 AM
Downtime window end: 03/07/2024 6:00 AM
Affected services: User groups population from Banner, Workday, and other data sources. Provisioning LDAP groups. Provisioning Active Directory groups (limited affect)
End-user impact: User groups may be delayed after the update but this will be monitored and syncs started as needed.

Server Maintenance
Description of change: OIT will be upgrading our load balancer appliances to newer versions.
Downtime window start: 03/07/2024 4:00 AM
Downtime window end: 03/07/2024 7:00 AM
Affected services: This will impact all services currently being handled by the load balancer from www.fau.edu, banner, talon, OnBase, lmsapps, and other services.
The impact should be a blip as the services fail over to the other load balancer.
End-user impact: Faculty, staff, students, departments, all of FAU.

ODS and Data Warehouse maintenance
Description of change: OIT will be performing maintenance on ODS and the Data Warehouse from 4:00 a.m. until 6:00 a.m..
Downtime window start: 03/07/2024 4:00 AM
Downtime window end:03/07/2024 6:00 AM
Affected services: Reporting
End-user impact: Staff, Departmental users

Microsoft 365 Access Changes
Description of change: OIT will be implementing security policy changes on Friday March 8th from 12:00 a.m. until 3:00 a.m. affecting our Microsoft 365 services. Following the changes, certain access restrictions will be brought inline with existing policies covering FAU campuses.
Downtime window start: 03/08/2024 12:00 AM
Downtime window end: 03/08/2024 3:00 AM
Affected services: Microsoft 365 services – Outlook, Office Online, Onedrive, Sharepoint, Teams, etc.
End-user impact: Access to Microsoft 365 services may be disrupted at points during the maintenance. According to our records, 17 accounts have used one of the blocked categories to access M365 in the past 30 days. However, those users are unable to access SSO currently so we do not anticipate any widespread issues. Once the changes are in place, a user that was able to get an access token while on a non-prohibited network will not be able to use those tokens on the prohibited networks.

Posted in Banner and Admin Systems, Email, Systems

[Resolved] MYFAU Mobile App Mail Issues

The issue has been resolved. If you continue to have problems, please try clearing your cache or restarting your phone to clear any lingering caching issues.

——

We have received reports of users having issues logging into Outlook mail from the MYFAU Mobile App. Some have had issues logging into the MYFAU Mobile App itself as well. We are investigating and will update when we have more information. In the meantime, users can access mail directly at: http://outlook.fau.edu/

Posted in Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] Some MyFAU Modules may not load properly

The issue has been resolved and MyFAU is fully functioning at this time.

***************************************************************************************************

We are currently investigating why certain MyFAU modules may not properly load. If a part of the MyFAU page will not load properly, refreshing may resolve the issue.

We are working to resolve this as soon possible and apologize for any inconvenience.

OIT

Posted in Educational Technologies, Email, Systems, Uncategorized
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