Microsoft Entra MFA / Microsoft Authenticator replacing Duo

Starting Today, September 16th, Florida Atlantic University will begin transitioning Employees from DUO to Microsoft Entra MFA for secure login to Microsoft applications.

What’s Happening:

  • Employees will begin seeing a 4P prompt to setup the Microsoft Authenticator when signing into FAU Services.
  • After enrolling, Entra MFA will be activated for all Microsoft apps (Outlook, Teams, Office 365, etc.). Duo will remain for non-Microsoft logins until we fully transition in the next few months.

What You Need to Know:

  • You can choose from:
    • Microsoft Authenticator app (recommended)
    • Hardware token (e.g., YubiKey)
    • SMS text message
    • Additional options coming soon

For setup instructions, visit:

🔗 Prepare for Entra MFA

Thank you for your cooperation as we enhance account security across the university.

Posted in Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[Resolved] Mediasite playback

Mediasite is aware of issues impacting video playback in the Video Cloud environment. Mitigation steps have been taken, and there has been no occurrence of the issue over the past several hours. Playback is currently functioning normally at this time.

Posted in Lecture Capture

[RESOLVED] Zoom: Multiple Services

Yesterday’s service degradation appears to have been mitigated, although Zoom is still reporting sluggishness with Zoom Whiteboards.

Posted in Lecture Capture

[RESOLVED] Zoom Cloud Recording Processing Delays

Zoom has resolved the issue, and the older recordings are now processing successfully.

Posted in Video Conferencing

Zoom: Multiple Services

Zoom has identified service degradation over multiple services and is working on a resolution.

Posted in Canvas / LMS, Video Conferencing

Zoom Cloud Recording Processing Delays

Zoom is currently investigating Cloud Recording Processing Delays

Posted in Video Conferencing

UPDATE: Single-Sign On Test Unavailable

At this time Single Sign-on Test (SSOT) is functioning and users should be able to sign-in to TEST systems. We are currently monitoring the situation and will update if it changes.

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We are currently experiencing issues with Single-Sign On Test (SSOT). Our team is currently working to restore the service. We will update this post once the issue has been resolved.

We apologize for any inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Workday

[RESOLVED]Banner admin and self-service unavailable

The cause was identified and resolved. All services have been restored.

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We have received reports that banner is unavailable. We are currently working with our vendor to investigate and resolve as soon as possible.

We will provide updates as we have more information and apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Instructional Technologies, Systems, Uncategorized

[Resolved] Mediasite Catalog

The issue authenticating with the Mediasite Catalogs in Canvas has been resolved.

Posted in Canvas / LMS, Lecture Capture

[Update] Mediasite Catalog

We believe we have identified the issue with the intermittent errors affecting the Mediasite Catalog in Canvas. We are currently taking steps to mitigate this issue. This process should be completed by this (Tuesday 5/29) evening.

Posted in Canvas / LMS, Lecture Capture