[RESOLVED] Zoom Maintenance

The issue affecting Zoom health accounts has been resolved. Health users should now be able to view all their meetings, including recently scheduled and past meetings.

Thank you for your patience as we worked to restore full functionality.

Update 12/17/2025 @ 9:30 pm: Update on Zoom Health Accounts

Users with @health.fau.edu email addresses should now be able to view all meetings they have personally scheduled, as well as any past meetings.

Please note: Meetings where health users are listed as alternative hosts or have scheduling privileges may take additional time to fully propagate and display correctly. These updates are currently processing gradually, so access will improve over time.

We will provide another status update by 10:00 AM tomorrow.

Thank you for your patience as we complete this process.

OIT will be performing maintenance on Zoom tonight 12/17/2025 from 8:00 PM to 10:00 PM to resolve an issue affecting health accounts.

During this time, users with @health.fau.edu email addresses may experience limited functionality, including not being able to view past meetings or see upcoming meetings.

All other accounts will not be impacted.

We appreciate your patience as we work to ensure Zoom services run smoothly.

Posted in Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Video Conferencing

[Resolved] TeamDynamix Performance Issues

TeamDynamix has reported they are currently investigating reports of performance degradation. Updates will be posted as they become available

Update: TeamDynamix is reporting the incident is now resolved

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems

[RESOLVED]Canvas Integration Service Interruptions

Canvas is fully functional.

Several Canvas functions are currently experiencing issues. Users may experience errors accessing several parts of the Canvas LMS and its integrations (e.g., Mediasite, Lucid, Follett, etc.). Instructure is investigating to restore functionality as soon as possible. Updates will be provided on this post. For more info, visit Instructure’s status page.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Uncategorized

[RESOLVED] Microsoft Copilot Service Issues

Update 10/30/2025 @ 1:30 am: The issue with Microsoft Copilot has been resolved.

Users may experience difficulties accessing Microsoft Copilot Chat, particularly when using a web browser. Microsoft has confirmed this is a widespread issue affecting many users. We will provide additional updates as soon as they become available.

Posted in Educational Technologies, Instructional Technologies, Research Computing, Systems, Uncategorized

[RESOLVED] Canvas Log In Issues

Canvas is showing a “Failed to Log In” error message for users. Our team is aware of the issue and working to resolve as soon as possible.

Update 9:43 AM: Canvas login functionality has been restored. Please contact the OIT Help Desk at 561-297-3999 if you continue to experience issues.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Systems

[RESOLVED] AWS Outage Affecting Canvas

Due to an ongoing incident with Amazon Web Services, users may experience error messages when trying to access Canvas.

Update: Canvas is reporting the site is now operational following today’s AWS outage. Thank you for your patience as services were restored. If you continue to experience any issues, please contact the OIT Help Desk.

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Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Uncategorized

Microsoft Entra MFA / Microsoft Authenticator replacing Duo

Starting Today, September 16th, Florida Atlantic University will begin transitioning Employees from DUO to Microsoft Entra MFA for secure login to Microsoft applications.

What’s Happening:

  • Employees will begin seeing a 4P prompt to setup the Microsoft Authenticator when signing into FAU Services.
  • After enrolling, Entra MFA will be activated for all Microsoft apps (Outlook, Teams, Office 365, etc.). Duo will remain for non-Microsoft logins until we fully transition in the next few months.

What You Need to Know:

  • You can choose from:
    • Microsoft Authenticator app (recommended)
    • Hardware token (e.g., YubiKey)
    • SMS text message
    • Additional options coming soon

For setup instructions, visit:

🔗 Prepare for Entra MFA

Thank you for your cooperation as we enhance account security across the university.

Posted in Educational Technologies, Email, Instructional Technologies, Network and Telecom, Systems, Uncategorized

[Resolved] Mediasite playback

Mediasite is aware of issues impacting video playback in the Video Cloud environment. Mitigation steps have been taken, and there has been no occurrence of the issue over the past several hours. Playback is currently functioning normally at this time.

Posted in Lecture Capture

[RESOLVED] Zoom: Multiple Services

Yesterday’s service degradation appears to have been mitigated, although Zoom is still reporting sluggishness with Zoom Whiteboards.

Posted in Lecture Capture

[RESOLVED] Zoom Cloud Recording Processing Delays

Zoom has resolved the issue, and the older recordings are now processing successfully.

Posted in Video Conferencing