Yesterday’s service degradation appears to have been mitigated, although Zoom is still reporting sluggishness with Zoom Whiteboards.
[RESOLVED] Zoom Cloud Recording Processing Delays
Zoom has resolved the issue, and the older recordings are now processing successfully.
Posted in Video Conferencing
Zoom: Multiple Services
Zoom has identified service degradation over multiple services and is working on a resolution.
Posted in Canvas / LMS, Video Conferencing
Zoom Cloud Recording Processing Delays
Zoom is currently investigating Cloud Recording Processing Delays
Posted in Video Conferencing
UPDATE: Single-Sign On Test Unavailable
At this time Single Sign-on Test (SSOT) is functioning and users should be able to sign-in to TEST systems. We are currently monitoring the situation and will update if it changes.
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We are currently experiencing issues with Single-Sign On Test (SSOT). Our team is currently working to restore the service. We will update this post once the issue has been resolved.
We apologize for any inconvenience.
[RESOLVED]Banner admin and self-service unavailable
The cause was identified and resolved. All services have been restored.
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We have received reports that banner is unavailable. We are currently working with our vendor to investigate and resolve as soon as possible.
We will provide updates as we have more information and apologize for any inconvenience.
OIT
[Resolved] Mediasite Catalog
The issue authenticating with the Mediasite Catalogs in Canvas has been resolved.
Posted in Canvas / LMS, Lecture Capture
[Update] Mediasite Catalog
We believe we have identified the issue with the intermittent errors affecting the Mediasite Catalog in Canvas. We are currently taking steps to mitigate this issue. This process should be completed by this (Tuesday 5/29) evening.
Posted in Canvas / LMS, Lecture Capture
Mediasite Catalog
Some users are reporting intermittent issues accessing the Mediasite Catalog in Canvas. A case has been opened and is pending with the vendor.
If you encounter a stale request, you can attempt to side-step the issue by reloading the catalog (click on the catalog link from the menu), or by clicking to another LTI tool such as Zoom and back to the catalog.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Zoom Canvas Integration Errors
UPDATE: This is resolved. The integration is back to normal operation.
Users are experiencing errors when trying to load the Zoom Canvas integration in their courses. We will be updating this post as we receive updates on this issue.
In the meantime, meeting hosts can copy the join URL for their upcoming meetings and share them via email, announcements, etc. To do so:
- Go to https://fau-edu.zoom.us and click the Sign In button.
- If prompted, sign in with your FAU credentials.
- Click the Meetings button in the navigation menu on the left.
- Click the title of your upcoming meeting.
- Click the copy button for the Invite Link (screenshot below):
- Paste the link in a message/announcement to the attendees/students that need to attend.
Once sent, your attendees will be able to join your meeting by opening the link. As the host you can start the meeting by clicking the Start button on the page where you copied the link.