OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks between 9/10/2024 and 9/13/2024 from 12:01 AM to 7:00 AM. In addition, the following systems will be specifically impacted:

BHRIC VMware server updates
Description of change: Research computing will be performing maintenance on https://vdi.fau.edu
Downtime window start: 09/10/2024 9:00 PM
Downtime window end: 09/10/2024 11:00 PM
Affected services: VDI
End-user impact: During this time, VDI environment will be offline. This would impact users needing to use the BHRIC VMware environment.

Wireless certificate update
Description of change: OIT will be renewing the certificates used for Wireless on September 10th. As a result of this change, users may be prompted to accept a new certificate when they access FAUWPA2 or Eduroam for the first time following the certificate renewal.
Downtime window start: 09/10/2024 10:00 PM
Downtime window end: 09/10/2024 10:30 PM
Affected services: Eduroam and FAUWPA2
End-user impact: This will affect all campuses where wireless is available. Users will be prompted to accept the new certificate.

Duo Notification Changes
Description of change: OIT will be activating additional notifications for Duo. These notifications will send additional information to users whenever the Duo settings are updated or changed.
Downtime window start: 09/11/2024 7:00 AM
Downtime window end: 09/11/2024 7:30 AM
Affected services: DUO MFA
End-user impact: Most of these changes will have no expected end-user impact. However, the changes to notification settings will cause users to receive new communications if their Duo devices are changed or modified in the portal.

BHRIC Server maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC server
Downtime window start: 09/11/2024 9:00 PM
Downtime window end: 09/12/2024 6:00 AM
Affected services: BHRIC VMWare, https://vdi.fau.edu BHRIC fileshares
End-user impact: There should be very minimal end user impact, however, I/O could be slow.

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thursday 1st August. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 09/12/2024 12:00 AM
Downtime window end: 09/12/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: All end users of Banner will be impacted.

Server Maintenance
Description of change: OIT will be doing maintenance on Thursday, September 12th. There should be no user impact.
Downtime window start: 09/12/2024 12:00 AM
Downtime window end: 09/12/2024 1:00 AM
Affected services: Any service running on Kubernetes. There should be no end user impact as there are two other control planes for potential failover.
End-user impact: No end-user impact is expected.

Update to Canvas Tools
Description of change: OIT will be performing updates to the following Canvas Tools which will include some style changes to match other University site as well as some performance improvements and bug fixes: User Management, Course Management, Observer Management. We will also be installing one new Application, Course Links, that will give us the ability to put external links in Course menus upon request.
Downtime window start: 09/12/2024 5:00 AM
Downtime window end: 09/12/2024 6:00 AM
Affected services: No other services will be impacted except the ones that are being updated.
End-user impact: Each application will be unavailable momentarily as the files are being updated.

EZ Advising – Adding new logic for college of science
Description of change: OIT is implementing new logic in EZ Advising to direct students with specific attributes to the appropriate college advising services.
Downtime window start: 09/12/2024 6:00 AM
Downtime window end: 09/12/2024 8:00 AM
Affected services: EZ Advising
End-user impact: Students

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on August 2nd. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 09/13/2024 12:00 AM
Downtime window end: 09/13/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: All end users of Banner will be impacted.

Adding new queue in EZ Advising for Transfer Students
Description of change: OIT will be adding a queue in EZ Advising for capturing form submitted by Transfer and Early admit students.
Downtime window start: 09/13/2024 6:00 AM
Downtime window end: 09/13/2024 9:00 AM
Affected services: EZ Advising
End-user impact: Students

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Network and Telecom, Research Computing, Systems

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/11 and Saturday, 7/13/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Data Center Storage Maintenance (Netapp Production Cluster)
Description of change: OIT is performing maintenance on the Netapp Production Cluster to prepare for upgrades.
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 6:30 AM
Affected services: Work is only being performed on one of the two redundant switches, so no downtime is expected but there is a potential to affect all services dependent on NetApp storage, including major ones, such as: Banner, Oracle Identity Manager (OIM), Andi Shares, Ibiweb, MSSQL databases and services dependent on those, Network Registration, Grouper, Owlapps, Edocs, and Papercut to name a few.
End-user impact: End-user impact is not expected. However, if any issues occur during maintenance, services may be impacted.

PeopleFirst Integration Update
Description of change: OIT is making changes to the PeopleFirst integration update to resolve reported issue (Hospitalization deductions were taken multiple times)
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 8:00 AM
Affected services: Workday will be updated.
End-user impact: Staff

Slate Decision Codes and Attributes Crosswalks For Decisioning in Banner
Description of change: OIT have created a process to load attributes or contact types in the process of decision posting from Slate to Banner.
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 8:00 AM
Affected services: Banner
End-user impact: Students

Database Server Change
Description of change: This multiphase efforts to reestablish dataguard. In this phase OIT will make configuration changes and restart the portion of the application.
Downtime window start: 07/11/2024 5:00 AM
Downtime window end: 07/11/2024 6:00 AM
Affected services: University frevvo forms application.
End-user impact: All Students and Staff

VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 10:00 a.m. until 8:00 p.m. on Saturday July 13th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced or Basic VPN.
Downtime window start: 07/13/2024 10:00 AM
Downtime window end: 07/13/2024 8:00 PM
Affected services: Advanced VPN
End-user impact: We anticipate inimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.

Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Systems Maintenance – June 26-29 from 12:01AM TO 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks from 6/26-6/29 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

BHRIC storage maintenance
Description of change: Research Computing will be performing maintenance on the SAN for BHRIC. During this time there is no expected user impact. However, https://vdi.fau.edu, servers on https://health-vcenter , REDCAP may experience some slowness while the updates are running.
Downtime window start: 06/26/2024 9:00 PM
Downtime window end: 06/27/2024 5:00 AM
Affected services: All services that run in BHRIC. This includes https://vdi.fau.edu, SHS servers, EDU servers, file shares form \health.ad.fau.edu\bhric and boc22-nas2.health.ad.fau.edu
End-user impact: No expected impact from the update. However, there may be some slowness on the BHRIC Servers during this time.

Non-Degree Acceptance Email Update
Description of change: OIT is fixing grammatical errors in the Non-email Acceptance Email.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: myFAU
End-user impact: No end user impact is expected. These changes are fixing a grammatical error in an email that gets sent to students.

App status error for foreign High School records
Description of change: An error was reported for a student with foreign high school record. This change is to fix the reported error.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: FAU App
End-user impact: Students – Admissions Applications. Services should still be operational

VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 12:00 p.m. until 8:00 p.m. on Saturday June 29th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced VPN.
Downtime window start: 06/29/2024 12:00 PM
Downtime window end: 06/29/2024 8:00 PM
Affected services: Advanced VPN configuration and licensing will be unavailable during periods of time
End-user impact: We anticipate minimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

Email Delivery Delays

We are experiencing some delays in email delivery and are working to resolve them.

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

[Completed]Network Maintenance – HBOI campus on Saturday, June 15th from 9:00 p.m. until 11:00 p.m.

OIT will be performing network maintenance affecting the HBOI campus from 9:00 p.m. until 11:00 p.m. on Saturday June 15th. During this maintenance, disruptions of connectivity to and from the internet and to campus technology resources will occur.

Posted in Network and Telecom

OIT Systems Maintenance, June 12, 13, & 15 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing systems maintenance and updates on June 12, 13, and 15 from 12:01 AM to 7:00 AM during OIT maintenance window. The following systems will be specifically impacted:

Disable Microsoft Recall Features on University Owned Devices
Description of change: OIT will be implementing proactive changes on Wednesday June 12th to disable Microsoft Copilot+ Recall features on newer systems in order to protect sensitive university and personal information.
Downtime window start: 06/12/2024 8:00 AM
Downtime window end: 06/12/2024 8:00 AM
Affected services: No end user services are impacted by this change
End-user impact: There should be no end user impact at the time the changes are applied. When Copilot+ systems are released at the end of the month, such systems will have the Recall feature disabled when joined to AD or Enrolled in Intune.

Data Center Storage Upgrade (Netapp Production Cluster)
Description of change: OIT will perform software upgrades to the Netapp Production Cluster
Downtime window start: 06/13/2024 12:00 AM
Downtime window end: 06/13/2024 7:00 AM
Affected services: No downtime is expected, but there is a potential to affect all services dependent on NetApp storage, including major ones like:
Banner
OIM
Andi Shares
Ibiweb
MSSQL databases and services dependent on those
Network Registration
Grouper
Owlapps
Edocs
Papercut
End-user impact: No downtime is expected but there is a potential to affect all services dependent on NetApp storage (see list above).

Process for loading post-secondary schools after admission apps have been loaded
Description of change: OIT will apply some changes to allow loading of schools after admission apps have been loaded. Also, some changes will be made for loading post-secondary schools. In addition, self-reported degree dates for post-secondary schools will no longer be loaded and a filter will be added to prevent loading fau school records into the transfer school table.
Downtime window start: 06/13/2024 6:00 AM
Downtime window end: 06/13/2024 7:00 AM
Affected services: Banner
End-user impact: There is no end-user impact during the change.

Loading Corporate Attribute From Slate To Banner For Corporate Apps
Description of change: OIT is applying updates to Banner
Downtime window start: 06/13/2024 6:00 AM
Downtime window end: 06/13/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Network Maintenance – HBOI
Description of change: OIT will be performing network maintenance affecting the HBOI campus from 12:00 a.m. until 2:00 a.m on Sunday June 9th. During this time, connectivity to services at HBOI and connectivity from HBOI to the internet will be disrupted for periods of time during the maintenance window.
Downtime window start: 06/15/2024 9:00 PM
Downtime window end: 06/15/2024 11:00 PM
Affected services: Access to the Internet and services located at HBOI will be down for HBOI during this switchover.
End-user impact: HBOI will lose connectivity during this time.

Posted in Banner and Admin Systems, Network and Telecom, Systems

[CANCELLED]Network Maintenance – HBOI campus on Sunday, June 9 from 12:00 a.m. until 2:00 a.m.

OIT will be performing network maintenance affecting the HBOI campus from 12:00 a.m. until 2:00 a.m. on Sunday June 9th. During this maintenance, disruptions of connectivity to and from the internet and to campus technology resources will occur.

Posted in Network and Telecom

[Completed] Network Maintenance – all campuses on Thursday, June 6 from 5:00 a.m. until 6:00 a.m.

All network maintenance scheduled for June 6 has been completed.

Posted in Banner and Admin Systems, Network and Telecom, Systems

[Completed] Network Maintenance – all campuses on Thursday, June 6 from 5:00 a.m. until 6:00 a.m.

OIT will be performing network maintenance affecting all campuses from 5:00 a.m. until 6:00 a.m. on Thursday, June 6th. During this maintenance, short disruptions of connectivity to and from the internet and to campus technology resources will occur.

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

Network Switch Upgrade – Tuesday, May 21 from 5:00 AM to 7:00 AM

Network Switch Upgrade
Description of change: OIT’s Networking team will be upgrading one of the data center switches. Multiple servers and services will be unavailable during this time.

Downtime window start: 05/21/2024 5:00 AM
Downtime window end: 05/21/2024 7:00 AM

Affected services: The following services will be impacted during the upgrade:
Web server
Transcript Request, Personal Information
OwlDocs, OwlFiles, Owl Residency Portal
OwlDone, SPOT
Mandatory Course Entry Quiz, Guest Wireless SMS, Account Claiming SMS
Owlcard software licensing
Graduate College MyPoS
Sunapsis
Johnson Controls / Siemens
Canvas
Crestron configuration tool
Citrix desktop and apps via apps.fau.edu
OIT Lab Camera System
Library Admin Workstation
Squid Proxy for Voice VLAN
Monitoring for Networking
OIT Systems Desktop
XLerator & db server
Google User Migration
Registrar Office email campaign server
eduroam radius server
Radius
Campus Recreation – Fusion Software
LDAP
Automation
FAU Tax software
Load balancer related
Dell OME
PowerBI on-prem data connector
Remote desktop
Splunk sandbox
NetApp cloud connectors
Email distribution
Admin server
DNS
WatchdogEX Monitoring System
PD Access Control
Grants ERA Web portal

End-user impact: The listed services will be unavailable during this time. Please note, other services not listed above may be impacted as well. If you encounter an issue, please try again after the upgrade has been completed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized