Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/31/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on August 31st. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.
Downtime window start: 08/31/2023 12:00 AM
Downtime window end: 08/31/2023 4:00 AM
Affected services: the Undergraduate Application, MyOwl Services, Owl KPIs, and Owl Files
End-user impact: During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.

Accreditation system upgrade
Description of change: OIT will be updating a system associated with the accreditation program
Downtime window start: 08/31/2023 3:00 AM
Downtime window end: 08/31/2023 6:00 AM
Affected services: Xitracs
End-user impact: During this time, the accrediation program will be unavailable.

Server Maintenance
Description of change: OIT will be updating components to ensure document management websites remain secure.
Downtime window start: 08/31/2023 4:30 AM
Downtime window end: 08/31/2023 5:00 AM
Affected services: Onbase document management
End-user impact: No end-user impact is expected.

Server Maintenance
Description of change: OIT will be updating components to ensure user account information servers (LDAP) maintain their secure communications channel.
Downtime window start: 08/31/2023 5:30 AM
Downtime window end: 08/31/2023 6:00 AM
Affected services: Applications that are custom configured to rely on the OUD (Oracle Unified Directory) and LDAP servers directly instead of their frontend BigIP entry point.
End-user impact: No end-user impact is expected.

Updates to Banner Registration Servers
Description of change: The Banner Self-Service 9 Registration environment will be re-configured to better support our students during registration periods.
Downtime window start: 08/31/2023 6:00 AM
Downtime window end: 08/31/2023 6:30 AM
Affected services: Banner Production Self-Service Registration 9
End-user impact: No end-user impact is expected

Remove legacy configuration from Authentication Services
Description of change: OIT will be removing some legacy configuration from the Authentication Services
Downtime window start: 08/31/2023 7:00 AM
Downtime window end: 08/31/2023 7:00 AM
Affected services: Active Directory
End-user impact: No end-user impact is expected.

Server Maintenance
Description of change: OIT will be updating the software on one of its management servers.
Downtime window start: 08/31/2023 8:00 AM
Downtime window end: 08/31/2023 9:00 AM
Affected services: Advanced VPN clients
End-user impact: Advanced VPN clients will show that they are disconnected from their management server. This will not impact VPN/remote access.

Waive orientation hold for newly admitted NextEra & JM students
Description of change: OIT will update orientation holds for any NextEra & JM student
Downtime window start: 08/31/2023 5:00 PM
Downtime window end: 08/31/2023 6:00 PM
Affected services: Banner
End-user impact: No end-user impact is expected.

Upgrade the image on the University wireless controller
Description of change: OIT will be upgrading the image on the University’s wireless server for security reasons.
Downtime window start: 09/01/2023 12:00 AM
Downtime window end: 09/01/2023 6:00 AM
Affected services: Wireless
End-user impact: Wireless connections in some areas may not be available during this time.

Certificate renewals for VoIP
Description of change: Certificate renewal for VoIP Expressways
Downtime window start: 09/01/2023 8:30 PM
Downtime window end: 09/01/2023 10:00 PM
Affected services: Remote phones and Jabber clients
End-user impact: No end-user impact is expected

All services have been restored.

At around 12:00PM today Banner services experienced an interruption. We are working with our Managed Services Provider to restore services as soon

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/27/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server migration
Description of change: OIT will be migrating several servers to new hardware
Downtime window start: 07/27/2023 3:00 AM
Downtime window end: 07/27/2023 4:00 AM
Affected services:DNS, DHCP, SSO, Networking config backup server
End-user impact: No end-user impact is expected

Banner records insert
Description of change: Create Fund Award Schedule Rules and Fund Disbursement Schedule Rules Table records for athletic funds.
Downtime window start: 07/27/2023 12:01 AM
Downtime window end: 07/27/2023 12:05 AM
Affected services: Banner
End-user impact: No end-user impact is expected

Banner program change
Description of change: Modify StarRez Demographic Banner extract program to get @health.fau.edu email address for medical field related students.
Downtime window start: 07/27/2023 12:01 AM
Downtime window end: 07/27/2023 1:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected

Network Maintenance – VPN
Description of change: OIT will be upgrading the University VPN with new hardware
Downtime window start: 07/28/2023 5:30 AM
Downtime window end: 07/28/2023 7:00 AM
Affected services: FAU Boca FortiClient VPN (Basic, Advanced, DARPA/ONR)
End-user impact: Boca VPN will be down during the window. NWRDC/DR VPN will remain available.