[RESOLVED] owlONE personal agents not working


Update: Personal owlONE agents may fail to run due to a recent model change. To resolve this, users will need to update each or their personal agent Model Type to “Assistant” and Model to “gpt‑4.1.”

Step‑by‑step instructions are available here:
https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=161146

Updated 3/31/2026 3:15pm


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We are currently experiencing an issue affecting owlONE personal AI agents. Our team is actively investigating and working with our vendor to restore service as quickly as possible. Thank you for your patience.

Posted in Educational Technologies, Instructional Technologies, Systems, Uncategorized

Google and Transcripts login service (osso.fau.edu) currently unavailable

We are currently investigating reports of errors upon logging into the Transcripts portal or Google workspace.

OIT

Posted in Educational Technologies, Systems, Uncategorized

Identity Management System Replacement- Temporary Service Interruption- TOMORROW 3/11 4AM

We will begin the planned replacement of our Identity Management System at 4 AM tomorrow, March 11th. 

During this period, services such as account provisioning, account changes, and password synchronization will be temporarily unavailable.

Authentication for existing accounts should not be affected and will continue to function as usual. 

We will update you as soon as all services are fully restored.

Thank you for your patience and cooperation.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Snaplogic, Systems, Uncategorized, Workday

[RESOLVED] Google Workspace Login Issues

Users may experience intermittent login issues accessing Google Workspace (including Gmail and Google Drive).

If you are affected, please try the following:

  • Use a different web browser
  • Open a private/incognito window
  • Clear your browser cache and try again

Our team is investigating the issue and will provide updates as available.

March 3rd, 2026 @ 2:35PM: The issue affecting Google sign-ins has been resolved. Please contact the Help Desk at 561-297-3999 if you continue to have issues.

Posted in Email, Systems

[Resolved] Virtual machines running on the test cluster are currently offline

We are experiencing issues with the test virtual machine cluster. Currently no ETA for restoring this service.

Posted in Systems

[Resolved] ANDI drives experiencing intermittent failure

After maintenance this morning, we have received reports of andi shared drives being unavailable. We are currently investigating.

OIT

Posted in Systems, Uncategorized, Video Conferencing

[RESOLVED] 365 External Mail Issues

Microsoft is reporting an outage with 365 Services. Users may be receiving an error message when attempting to send or receive email through Outlook.

Update 1/23/26 8AM: Microsoft is reporting the outage has been resolved. Please contact the Help Desk at 561-297-3999 if you are experiencing any issues.

Posted in Email, Systems

TeamDynamix (HelpDesk) performance issues

TeamDynamix has reported they are currently investigating reports of performance degradation. Updates will be posted as they become available.

OIT

Posted in Systems, Uncategorized

[Resolved] TeamDynamix Performance Issues

TeamDynamix has reported they are currently investigating reports of performance degradation. Updates will be posted as they become available

Update: TeamDynamix is reporting the incident is now resolved

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems

[RESOLVED] Microsoft Copilot Service Issues

Update 10/30/2025 @ 1:30 am: The issue with Microsoft Copilot has been resolved.

Users may experience difficulties accessing Microsoft Copilot Chat, particularly when using a web browser. Microsoft has confirmed this is a widespread issue affecting many users. We will provide additional updates as soon as they become available.

Posted in Educational Technologies, Instructional Technologies, Research Computing, Systems, Uncategorized