We have identified an issue with Duo Authentication when signing into Office Apps on Windows computers. After Duo, the application just hangs and you are unable to activate Office. We are currently investigating.
OIT
Microsoft Entra MFA / Microsoft Authenticator replacing Duo
Starting Today, September 16th, Florida Atlantic University will begin transitioning Employees from DUO to Microsoft Entra MFA for secure login to Microsoft applications.
What’s Happening:
- Employees will begin seeing a 4P prompt to setup the Microsoft Authenticator when signing into FAU Services.
- After enrolling, Entra MFA will be activated for all Microsoft apps (Outlook, Teams, Office 365, etc.). Duo will remain for non-Microsoft logins until we fully transition in the next few months.
What You Need to Know:
- You can choose from:
- Microsoft Authenticator app (recommended)
- Hardware token (e.g., YubiKey)
- SMS text message
- Additional options coming soon
For setup instructions, visit:
Thank you for your cooperation as we enhance account security across the university.
[RESOLVED] OnBase unavailable
Update: The issue has been identified and corrected — OnBase is now available. We apologize for the inconvenience.
OnBase is currently unavailable and we are investigating the issue.
Posted in Banner and Admin Systems, Systems
[Resolved] Issues with DUO multi-factor authentication
We have identified a problem with the multi-factor authentication application when signing into FAU resources. We are working to resolve the issue.
Posted in Systems
[RESOLVED]Cisco Finesse Call Centers Unavailable
Cisco Finesse call centers are currently unavailable. Users are unable to sign-in to the system. We are investigating and will post an update as soon as possible.
We apologize for the inconvenience.
OIT
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thur 7/24/2025 from 3:00AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
- Server Maintenance
- Description: OIT will be performing server maintenance.
- Date and Time: July 24, 2025, from 4:00 AM to 4:30 AM.
- Impacted Services: assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, SoftLic.fau.edu, techfee.fau.edu, transient.fau.edu, iss.fau.edu.
- End User Impact: No end user impact is expected as these are incremental security updates.
- TLS Certificate Replacements for VPN
- Description: OIT will be replacing the TLS certificates used for VPN services.
- Date and Time: July 24, 2025, from 7:00 AM to 8:00 AM.
- Impacted Services: VPN and HTTPS web services.
- End User Impact: No end user impact is expected. There is a small chance that a user’s connection will drop if they are logging into the VPN at the moment the certificate is replaced.
- Update to Civics Literacy Process
- Description: Update to Civics Literacy Process.
- Date and Time: July 24, 2025, from 3:00 AM to 8:00 AM.
- Impacted Services: Banner.
- End User Impact: Students may be affected
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/16/2025 and Thur 7/17/2025 from 10:00PM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
- Jupiter Campus System Migrations
- Description: Systems will be migrating several resources from older hardware to newer hardware. Some network services may be temporarily impacted during the change window.
- Start Time: July 17, 2025, 04:00 AM
- End Time: July 17, 2025, 06:00 AM
- Impacted Services: DNS and DHCP
- End User Impact: All on-campus members of the Jupiter community will experience brief DNS and DHCP outages during the migrations.
- PaperCut Database Migration
- Description: Migrating the database for the Papercut service to a new SQL Server environment to improve reliability, performance, and align with current infrastructure.
- Start Time: July 18, 2025, 07:00 AM
- End Time: July 18, 2025, 08:00 AM
- Impacted Services: Papercut
- End User Impact: A brief interruption to printing services may occur during the database migration.
- Slate – New Import to Reflect DR Holds
- Description: New import to reflect DR holds.
- Start Time: July 17, 2025, 07:00 AM
- End Time: July 17, 2025, 07:05 AM
- Impacted Services: Slate
- End User Impact: Staff and Students
- Owl Files and Transcript Request Grails Upgrade
- Description: Upgrade Owlfiles and Transcript Request framework to the latest version to be up to date with new features and security updates.
- Start Time: July 16, 2025, 10:00 PM
- End Time: July 16, 2025, 11:00 PM
- Impacted Services: Owlfiles and Transcript Request
- End User Impact: Staff and Students
- Slate – Special Consideration Flags for Profile Admits
- Description: Slate integration updates.
- Start Time: July 17, 2025, 03:00 AM
- End Time: July 17, 2025, 08:00 AM
- Impacted Services: Slate will be available during this upgrade.
- End User Impact: No user impact
- SQL to Update Students Records Interest Codes
- Description: Updates student records interest codes loaded from common app to correct records that should not have PH indicator.
- Start Time: July 16, 2025, 12:00 PM
- End Time: July 16, 2025, 12:01 PM
- Impacted Services: N/A
- End User Impact: Students
- Server Maintenance
- Description: OIT will be performing server maintenance from 10:00 PM until 12:00 AM on Wednesday, July 16th. During this time, the undergraduate application, MyOwl Services, Owl KPIs, Owl Docs, Non-Degree Application, and Egrades may be down intermittently. Uachieve will be unavailable.
- Start Time: July 16, 2025, 10:00 PM
- End Time: July 17, 2025
- Impacted Services: Owl KPIs, Owl Docs, Uachieve, directory, Owl Residency Portal, Owl Files, Personal Information, Owl Admin Pages, Program Admin, Transcript Request, Course Entry Quiz, Textbook Attestation, Non-Degree, Egrades
- End User Impact: All
TeamDynamix- Technician Reports Unable to edit or Create
TeamDynamix is currently investigating Work Management issues with report creation and editing existing reports. Some technicians are currently receiving a Permission error when trying to Create or Edit existing reports.
OIT will monitor the status from TeamDynamix and will post updates as we receive information.
Frevvo Authenticated Forms Currently Unavailable
We are currently experiencing issues with Frevvo online forms that require user authentication. Our team is actively investigating the problem. We will provide an update as soon as more information becomes available. Thank you for your patience.
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/9/2025 and Thur 7/10/2025 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Maintenance
- Description: OIT will be performing server maintenance on 7/10 at 04:00am-05:00am affecting sso.fau.edu.
- Start Time for Change: Thu 7/10/25 4:00 AM
- End Time of Change: Thu 7/10/25 5:00 AM
- Impacted Services: Following services may be affected:
sso.fau.edu - End user impact: Should have no end user impact.
Disable Otter.AI in Microsoft Tenant
- Description: OIT will be disabling access to Otter.AI from the FAU Microsoft 365 environment on July 9th, 2025.
- Start Time for Change: Wed 7/9/25 7:00 AM
- End Time of Change: Wed 7/9/25 7:00 AM
- Impacted Services: N/A – no university-provided services are affected
- End user impact: Users that had been using Otter.AI to take notes in teams meetings will need to utilize a different product or utilize the built-in features in teams.
Network Maintenance – All Campuses Saturday July 12th from 12:00 a.m. until 3:00 a.m.
- Description: OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Saturday July 12th. During this time, all FAU campuses will experience short outages impacting connectivity to services and the internet.
- Start Time for Change: Sat 7/12/25 12:00 AM
- End Time of Change: Sat 7/12/25 3:00 AM
- Impacted Services: All services will be impacted briefly. Some services that do not handle network disruptions may need to be restarted such as Appworx.
- End user impact: All campuses will experience brief outages during the maintenance window affecting connectivity to all services.
Banner Maintenance
- Description: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thur. 10 July. Banner will not be available during this time.
- Start Time for Change: Thu 7/10/25 12:00 AM
- End Time of Change: Thu 7/10/25 7:00 AM
- Impacted Services: Banner Admin, Self-Service, Registration
- End user impact: All end users of Banner.