OIT Systems Maintenance – 7/31 – 8/2/2024

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks between 07/31 and 8/2/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

uAchieve Server Maintenance
Description of change: OIT will be updating the uAchieve server
Downtime window start: 07/31/2024 11:00 PM
Downtime window end: 08/01/2024 12:00 AM
Affected services: uAchieve ( DARS ) – Degree Audits
End-user impact: uAchieve will be unavailable during this time.

Server Maintenance
Description of change: OIT will be performing server maintenance on Single-Sign-On from 11:00pm to 12:00am on July 31st, 2024. This during this time, there may be interruptions logging into FAU services but we do not expect end-user impact.
Downtime window start: 07/31/2024 11:00 PM
Downtime window end: 08/01/2024 12:00 AM
Affected services: Potentially all services using SSO
End-user impact: This during this time, there may be interruptions logging into FAU services but we do not expect end-user impact.

Oracle Database Patch on Production
Description of change: OIT will be applying Oracle database patches.
Downtime window start: 08/01/2024 4:00 AM
Downtime window end: 08/01/2024 6:30 AM
Affected services: FrevvoApi, Egrades, Grouper, Graduate Admissions Application, Undergraduate Admissions Application, User Manager
End-user impact: The services listed will be unavailable during.

MYFAU Upcoming Release
Description of change: OIT will be updating MYFAU to include a new feature, Daily Course Schedule, and template update to bring pages up to new code standards.
Downtime window start: 08/01/2024 5:00 AM
Downtime window end: 08/01/2024 6:00 AM
Affected services: MYFAU
End-user impact: No end-user impact is expected during this time. Students will be able to see the Daily Course Schedule after the update.

Modification to AMCAS Email Update
Description of change: OIT will be modifying the Email update in Banner to prevent the email address to revert back to the student’s original email.
Downtime window start: 08/01/2024 6:00 AM
Downtime window end: 08/01/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Slate Decisions GPA Loading
Description of change: OIT will be modifying the Slate integration to include new data points. No impact to systems are expected.
Downtime window start: 08/01/2024 6:00 AM
Downtime window end: 08/01/2024 8:00 AM
Affected services: Banner
End-user impact: No impact to systems are expected.

Update certificates for fau.edu
Description of change: OIT will be updating some TLS certificates prior to expiration to prevent interruption of services.
Downtime window start: 08/02/2024 12:00 AM
Downtime window end: 08/02/2024 12:05 AM
Affected services: We do not anticipate any impact as a result of this change, however HTTPS services will present a newer certificate to clients for any new sessions.
End-user impact: We do not anticipate any end user impact as a result of this change.

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/25/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance on uAchieve from 12:00am to 4:00am on July 25th, 2024 and will be unavailable during that time.
Downtime window start: 07/25/2024 12:00 AM
Downtime window end: 07/25/2024 4:00 AM
Affected services: uAchieve
End-user impact: uAchieve will be unavailable during this time.

Banner Tables Update For Licensure Programs
Description of change: OIT will update Banner tables for Licensure programs.
Downtime window start: 07/25/2024 6:00 AM
Downtime window end: 07/25/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Load Decision GPA to Banner in the Decision Posting Process
Description of change: OIT will update a table in Banner related to the decision process
Downtime window start: 07/25/2024 6:00 AM
Downtime window end: 07/25/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected.

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/18/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems from 12:00am to 4:00am on July 18th, 2024. During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Docs will be unavailable.
Downtime window start: 07/18/2024 12:00 AM
Downtime window end: 07/18/2024 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Docs, Undergraduate Application
End-user impact: MyOwl Services, Owl KPIs,Owl Docs, Undergraduate Application will be unavailable during this time.

PeopleFirst Integration Update
Description of change: Make changes to the PeopleFirst integration update to resolve reported issue (Hospitalization deductions were taken multiple times)
Downtime window start: 07/18/2024 6:00 AM
Downtime window end: 07/18/2024 8:00 AM
Affected services: Workday
End-user impact: No end-user impact is expected during this time.

Server maintenance
Description of change: OIT will be upgrading Student Information System servers
Downtime window start: 07/18/2024 9:00 AM
Downtime window end: 07/18/2024 5:00 PM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/11 and Saturday, 7/13/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Data Center Storage Maintenance (Netapp Production Cluster)
Description of change: OIT is performing maintenance on the Netapp Production Cluster to prepare for upgrades.
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 6:30 AM
Affected services: Work is only being performed on one of the two redundant switches, so no downtime is expected but there is a potential to affect all services dependent on NetApp storage, including major ones, such as: Banner, Oracle Identity Manager (OIM), Andi Shares, Ibiweb, MSSQL databases and services dependent on those, Network Registration, Grouper, Owlapps, Edocs, and Papercut to name a few.
End-user impact: End-user impact is not expected. However, if any issues occur during maintenance, services may be impacted.

PeopleFirst Integration Update
Description of change: OIT is making changes to the PeopleFirst integration update to resolve reported issue (Hospitalization deductions were taken multiple times)
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 8:00 AM
Affected services: Workday will be updated.
End-user impact: Staff

Slate Decision Codes and Attributes Crosswalks For Decisioning in Banner
Description of change: OIT have created a process to load attributes or contact types in the process of decision posting from Slate to Banner.
Downtime window start: 07/11/2024 6:00 AM
Downtime window end: 07/11/2024 8:00 AM
Affected services: Banner
End-user impact: Students

Database Server Change
Description of change: This multiphase efforts to reestablish dataguard. In this phase OIT will make configuration changes and restart the portion of the application.
Downtime window start: 07/11/2024 5:00 AM
Downtime window end: 07/11/2024 6:00 AM
Affected services: University frevvo forms application.
End-user impact: All Students and Staff

VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 10:00 a.m. until 8:00 p.m. on Saturday July 13th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced or Basic VPN.
Downtime window start: 07/13/2024 10:00 AM
Downtime window end: 07/13/2024 8:00 PM
Affected services: Advanced VPN
End-user impact: We anticipate inimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.

Posted in Banner and Admin Systems, Network and Telecom, Systems

OIT Systems Maintenance – 7/3/24 & 7/6/24

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on 07/03/24 from 06:00 AM to 8:00 AM and 78/6/24 from 10:00AM to 8:00PM.

Appworx Job Update
Description of change: OIT will make changes in Banner to allow the Registrar’s Office to add course attributes in batch
Downtime window start: 07/03/2024 6:00 AM
Downtime window end: 07/03/2024 8:00 AM
Affected services: Banner
End-user impact: Students (Course level)

OwlDone – Text Change
Description of change: OIT will update the “Register Your Vehicle” grid in OwlDone to inform the students parking permit to Fall semester will be available at the start of Fall 2024.
Downtime window start: 07/03/2024 6:00 AM
Downtime window end: 07/03/2024 8:00 AM
Affected services: OwlDone
End-user impact: Students

VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 10:00 a.m. until 8:00 p.m. on Saturday July 6th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced or Basic VPN.
Downtime window start: 07/06/2024 10:00 AM
Downtime window end: 07/06/2024 8:00 PM
Affected services: Advanced VPN
End-user impact: We anticipate minimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance – June 26-29 from 12:01AM TO 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks from 6/26-6/29 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

BHRIC storage maintenance
Description of change: Research Computing will be performing maintenance on the SAN for BHRIC. During this time there is no expected user impact. However, https://vdi.fau.edu, servers on https://health-vcenter , REDCAP may experience some slowness while the updates are running.
Downtime window start: 06/26/2024 9:00 PM
Downtime window end: 06/27/2024 5:00 AM
Affected services: All services that run in BHRIC. This includes https://vdi.fau.edu, SHS servers, EDU servers, file shares form \health.ad.fau.edu\bhric and boc22-nas2.health.ad.fau.edu
End-user impact: No expected impact from the update. However, there may be some slowness on the BHRIC Servers during this time.

Non-Degree Acceptance Email Update
Description of change: OIT is fixing grammatical errors in the Non-email Acceptance Email.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: myFAU
End-user impact: No end user impact is expected. These changes are fixing a grammatical error in an email that gets sent to students.

App status error for foreign High School records
Description of change: An error was reported for a student with foreign high school record. This change is to fix the reported error.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: FAU App
End-user impact: Students – Admissions Applications. Services should still be operational

VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 12:00 p.m. until 8:00 p.m. on Saturday June 29th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced VPN.
Downtime window start: 06/29/2024 12:00 PM
Downtime window end: 06/29/2024 8:00 PM
Affected services: Advanced VPN configuration and licensing will be unavailable during periods of time
End-user impact: We anticipate minimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

Email Delivery Delays

We are experiencing some delays in email delivery and are working to resolve them.

Posted in Banner and Admin Systems, Email, Network and Telecom, Systems

[RESOLVED] Banner Admin Issues

Banner Administrative Pages are available and the issue has been resolved.

We are currently experiencing issues with Banner Admin. Our team is currently working to restore the service. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Systems

Banner Admin Issues

We are currently experiencing issues with Banner Admin. Our team is currently working to restore the service. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Systems

[RESOLVED] Identity Management System Outage

UPDATE: The Identity Management System and the related services have been restored and everything is working as intended.

*************************************************************

We are experiencing a service outage with our Identity Management System. Our team is currently working to restore the service. As a result of the outage, password resets are not working and new accounts will not be provisioned until the service has been restored. We apologize for the inconvenience this may cause.

We will post updates as they become available.

Posted in Systems