[RESOLVED] FAU’s Online Payment System (Touchnet) Unavailable

January 25, 2016

Maintenance for FAU’s Online Payment System (Touchnet) has successfully been completed and is available to accept online payments.

***Notice***

FAU has extended the cancellation payment due date for all students.

Payments can be made in person or through the campus drop box until Friday, January 29, 2016 at 5:00 PM on the Boca Raton Campus, Student Services Bldg. 80, Room 113.

Online payments can be made until Sunday, January 31, 2016 at 11:00 PM.

Please note…January 31, 2016 is the deadline for ONLINE PAYMENTS ONLY. Be sure to make your payments by these dates to avoid cancellation.

1098-T’s are currently not able to be viewed. You will receive a notification via your FAU email address when available.

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Due to unexpected maintenance, FAU’s Online Payment System (Touchnet) will be unavailable until further notice. We will be posting status updates regularly regarding the maintenance progress.

We apologize for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

OIT Systems Maintenance, Thursday, January 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/21/2016 from 3:00 AM to 7:00 AM during OIT maintenance window.

In addition, the following systems will be specifically impacted:

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Increase storage space on IDM system
When: 6:00AM – 6:30AM
Affected services: IDM
Affected systems: idmgatewayp.fau.edu
Description of maintenance: OIT will be increasing the storage space on a system that supports account and password sync.
User impact: Password synchronizations may be slower during this time.

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OIM Database Schema Updates
When: 5:00AM – 6:00AM
Affected services: Oracle Identity Manager
Affected systems: Oracle Identity Manager
Description of maintenance: The database schema will be changed to support features in third party services that use OIM database.
User impact: None expected

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PDU installation in RF 219, Rack JRS-01. Jupiter Campus
When: 4:00AM – 7:00AM
Affected services: Netreg including DHCP, DNS, and LDAP for the Jupiter Campus.
Affected systems: JUP17HV01
Description of maintenance: There will be a disruption in netreg services on the Jupiter campus between 4AM and 6AM. This is due to the fact that we need to power down the systems located in JRS-01 and swap out the rack PDUs.
User impact:

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Posted in Systems

TouchNet Systems Unavailable Wednesday, January 20 from 3:00AM to 5:00AM

The TouchNet payment processing system will be undergoing maintenance on Wednesday, January 20 from 3:00 am to 5:00 am. –

During this time, student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable and will not be able to handle any payment requests.

We expect all systems to be back online no later than 5:00 am that morning.

Posted in Banner and Admin Systems, Systems, Uncategorized

[RESOLVED] OIM Restart (Production), Tuesday, Jan 12th @ 12:00am

The OIM updates have been successful and SMS capabilities have been restored. Downtime was experienced from 12:00am to 12:14am, during this time users were redirected to the WordPress site.

Original Post Below:

The production OIM environment will be restarted to address an issue with an updated SSL certificate by our SMS gateway.

This restart will specifically resolve issues experienced by users who are activating new accounts, or attempting a password recovery via SMS through https://accounts.fau.edu.

The restart will begin at 12:00am and should be completed by 12:30am.

Posted in Systems

Network Maintenance – Tuesday 12/22/2015 from 5:00 a.m. until 5:30 a.m.

OIT will be performing maintenance on the core network on the Boca campus from 5:00 a.m. until 5:30 a.m. During this time, most services on the Boca campus will experience a service interruption lasting approximately 15 minutes. Connectivity to and from the internet for most users will not be affected during the maintenance.

Posted in Banner and Admin Systems, Network and Telecom, Systems

Issue with Password Synchronization

We have discovered that some user accounts may have become out of sync. This may result in login issues. If you encounter this problem, please reset your password by either visiting accounts.fau.edu and select “Forgot Password” option or contact the OIT Help Desk at 561.297.3999 for assistance.

We apologize for the inconvenience this may cause.

OIT

Posted in Email, Systems

Talisma available

The issue has been resolved and Talisma is back to functioning normally.

Posted in Systems

OIT Systems Maintenance, Thurs 11/19 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/19/2015 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Talisma Upgrade
When: 12:01AM – 7:00AM
Affected services: Talisma
Affected systems: Talisma servers- Taldb01, talapp01, talapp02
Description of maintenance: We will be upgrading talisma to version 8.6
User impact: Talisma will be unavailable during this time.

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Correct certificate error for Sharepoint calendars in Outlook
When: 5:00AM – 7:00AM
Affected services: Sharepoint
Affected systems: Boc22spapp1
Description of maintenance: OIT will implement a fix to correct the certificate error for Sharepoint calendars that shows up in Outlook.
User impact: Users that have https://sharepoint as a bookmark will need to replace it with https://sharepoint.fau.edu

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Posted in Systems

Systems Mainteance: VMware Patches – Fri, Nov 13 from 12:01AM to 6:00AM

On Friday, November 13 starting at 12:01AM, OIT will be patching the VMware cluster at Boca. The maintenance is expected to last until 6:00AM.

We do not expect any end user impact as no services should be affected during this time.

Regards,

OIT

Posted in Systems

[RESOLVED] FAU Experiencing Degraded Internet Performance

FAU’s primary connection to the internet was restored at 7:00 this morning. The degraded internet performance issues have now been resolved and all services are expected to be running at normal speeds.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems