[RESOLVED] FAU’s Online Payment System (Touchnet) Unavailable

Posted on January 22, 2016 at 8:51 pm by ann

January 25, 2016

Maintenance for FAU’s Online Payment System (Touchnet) has successfully been completed and is available to accept online payments.

***Notice***

FAU has extended the cancellation payment due date for all students.

Payments can be made in person or through the campus drop box until Friday, January 29, 2016 at 5:00 PM on the Boca Raton Campus, Student Services Bldg. 80, Room 113.

Online payments can be made until Sunday, January 31, 2016 at 11:00 PM.

Please note…January 31, 2016 is the deadline for ONLINE PAYMENTS ONLY. Be sure to make your payments by these dates to avoid cancellation.

1098-T’s are currently not able to be viewed. You will receive a notification via your FAU email address when available.

******************************************************************************

Due to unexpected maintenance, FAU’s Online Payment System (Touchnet) will be unavailable until further notice. We will be posting status updates regularly regarding the maintenance progress.

We apologize for the inconvenience.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

Services restored for Microsoft cloud based applications.

Posted on January 21, 2016 at 3:48 pm by simpsonm

Services are restored.

Posted in Network and Telecom

OIT Systems Maintenance, Thursday, January 21 from 3:00AM to 7:00AM

Posted on January 20, 2016 at 3:30 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/21/2016 from 3:00 AM to 7:00 AM during OIT maintenance window.

In addition, the following systems will be specifically impacted:

***************************************************
Increase storage space on IDM system
When: 6:00AM – 6:30AM
Affected services: IDM
Affected systems: idmgatewayp.fau.edu
Description of maintenance: OIT will be increasing the storage space on a system that supports account and password sync.
User impact: Password synchronizations may be slower during this time.

***************************************************

OIM Database Schema Updates
When: 5:00AM – 6:00AM
Affected services: Oracle Identity Manager
Affected systems: Oracle Identity Manager
Description of maintenance: The database schema will be changed to support features in third party services that use OIM database.
User impact: None expected

***************************************************
PDU installation in RF 219, Rack JRS-01. Jupiter Campus
When: 4:00AM – 7:00AM
Affected services: Netreg including DHCP, DNS, and LDAP for the Jupiter Campus.
Affected systems: JUP17HV01
Description of maintenance: There will be a disruption in netreg services on the Jupiter campus between 4AM and 6AM. This is due to the fact that we need to power down the systems located in JRS-01 and swap out the rack PDUs.
User impact:

***************************************************

Posted in Systems

TouchNet Systems Unavailable Wednesday, January 20 from 3:00AM to 5:00AM

Posted on January 14, 2016 at 9:33 am by ann

The TouchNet payment processing system will be undergoing maintenance on Wednesday, January 20 from 3:00 am to 5:00 am. –

During this time, student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable and will not be able to handle any payment requests.

We expect all systems to be back online no later than 5:00 am that morning.

Posted in Banner and Admin Systems, Systems, Uncategorized

RESOLVED: Echo Center Playback Issues

Posted on January 12, 2016 at 12:32 pm by esatkowi

Echo Center playback issues have resolved.

Thank you again for your patience and cooperation.

Posted in Uncategorized

[RESOLVED] OIM Restart (Production), Tuesday, Jan 12th @ 12:00am

Posted on January 11, 2016 at 5:23 pm by frodrig6

The OIM updates have been successful and SMS capabilities have been restored. Downtime was experienced from 12:00am to 12:14am, during this time users were redirected to the WordPress site.

Original Post Below:

The production OIM environment will be restarted to address an issue with an updated SSL certificate by our SMS gateway.

This restart will specifically resolve issues experienced by users who are activating new accounts, or attempting a password recovery via SMS through https://accounts.fau.edu.

The restart will begin at 12:00am and should be completed by 12:30am.

Posted in Systems

Blackboard Issues [UPDATE]

Posted on January 7, 2016 at 4:43 pm by jloiacon

We are currently working with Blackboard Support investigating reports of multiple issues including:

Difficulty copying and moving content
A pop up message stating “Batch Already Loaded”
Difficulty loading the Grade Center
Inaccurate results in course reporting

Update: The course reporting is still not working correctly. We believe that we have the other listed issues resolved. If you continue to experience a problem please submit a ticket.

Posted in Educational Technologies

[Completed] Network Maintenance on January 6, 2016

Posted on January 5, 2016 at 4:23 pm by ken

On Wednesday, January 6, 2016, between 3:00 am and 6:00 am, OIT will perform an upgrade on the network router on the Boca Raton Campus. This upgrade may cause an interruption to the data networks on the Boca Raton campus. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.

Thank you

Posted in Network and Telecom

[RESOLVED] Blackboard Enrollment Issue

Posted on January 4, 2016 at 1:20 pm by jloiacon

There is currently an issue affecting student enrollment in Blackboard. We are currently working to correct the issue. We expect the issue to be resolved this afternoon.