OIT Systems Maintenance, Thurs. April 30 from 3:00AM to 7:00AM

Posted on April 29, 2015 at 9:02 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/30/2015 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Phone Billing system upgrade (Verasmart)
When: 12:00AM – 3:00AM
Affected services: Phone billing​
Affected systems:  boc22comm1​
Description of maintenance: Upgrading phone billing software (Verasmart) from version ​10.5.1_sp4 (build 189.13.4) to version 10.6_sp5
User impact: During upgrade users will not be able to view their billing information​

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Change email routing for @hboi.fau.edu
When: 6:00AM – 6:15AM
Affected services: Email send to users @hboi.fau.edu
Affected systems: ns1
Description of maintenance: HBOI will be transfering authority of their @hboi.fau.edu domain for email purposes to the FAU email system.
User impact: Email sent to users @hboi.fau.edu will go to those user’s FAU Exchange accounts

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Move the DPM and Crash Plan servers to the new backup rack
When:  4:00AM – 6:00AM
Affected services: Microsoft ​Data Protection Manager and Crash Plan user backups
Affected systems: boc22dpmus and boc22cp
Description of maintenance: The Servers and storage will be moved between racks in the datacenter
User impact: Backups will be unavailable during the move

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Migrate file server used by Tech Runway
When:  3:00AM – 4:00AM
Affected services: The \\busace01\fss fileshare
Affected systems:  busace01​ & bocana02
Description of maintenance: OIT will be migrating the file share used by Tech Runway​
User impact: The FSS fileshare will be unavailable during the migration. The share path will be changed to \\fauandi1.fau.edu\fss

Posted in Email, Network and Telecom, Systems, Uncategorized

Jupiter Campus network outage at 1:44

Posted on April 28, 2015 at 2:17 pm by ken

We experienced a network outage on the Jupiter campus due to a power outage in building MC-04 at 1:44 pm.  The power and the network have been restored.

Thank you

Posted in Network and Telecom

FileLocker intermittently unavailable

Posted on April 27, 2015 at 11:34 am by jturne43

FileLocker may be intermittently unavailable. We are looking to resolve the issue as soon as possible.

 

Posted in Systems, Uncategorized

[RESOLVED] Password Changes are not working correctly

Posted on April 20, 2015 at 9:29 am by ann

** The issue has been resolved. Please contact the Help Desk if you continue having issues. **

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Password changes are currently not working. Please hold off from changing your password at this time. We are working to resolve the issue as soon as possible.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

Banner issue with Chrome update 42

Posted on April 17, 2015 at 9:54 am by jturne43

Google has recently released version 42 of their Google Chrome browser. This version of Google Chrome disables Silverlight support by default. This is causing issues with accessing Banner using Chrome. Please use an alternative browser, Internet Explorer, Safari, or Mozilla Firefox while we further investigate.

 

 

Posted in Banner and Admin Systems

[Completed] Blackboard maintenance

Posted on April 16, 2015 at 5:53 am by aturgut

Blackboard maintenance has completed and all blackboard services are functioning.

Posted in Educational Technologies, Systems

OIT Systems Maintenance, Thurs. April 16 from 3:00AM to 7:00AM

Posted on April 15, 2015 at 6:51 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/16/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Web Based Authentication Upgrade
When: 5:00AM to 6:00AM
Affected services: sso.fau.edu, Blackboard, Self Service, and Single Sign On service.​
Affected systems: cas1, cas2, shibboleth1, shibboleth2
Description of maintenance: OIT will upgrade backend infrastructure releated to how we authorize third party services for authentication into Single Sign On.
User impact: Users may experience temporary issues accessing some single sign on services.

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Upgrade Identity Manager to Google Applications Connection
When: 3:00AM to 6:00AM
Affected services: Identity Manager and Google Appplications​
Affected systems: idm1, idm2, idm4p
Description of maintenance: OIT will be upgrading the connection between Google Applications and Identity Manager
User impact: User accounts and password syncronizations will be delayed during the maintenance window.

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Posted in Systems

OIT Systems Maintenance, Thurs. April 9 from 3:00AM to 7:00AM

Posted on April 8, 2015 at 8:23 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/09/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Upgrade Identity Manager to Google Applications Connection
When: 3:00AM to 6:00AM
Affected services: Identity Manager, Google Applications
Affected systems: ​idm1, idm2, idm4p
Description of maintenance: OIT will be upgrading the connection between Google Applications and Identity Manager
User impact: User accounts and password synchronizations will be delayed during the maintenance window.

Posted in Systems, Uncategorized

[RESOLVED] MyFAU Unavailable

Posted on April 7, 2015 at 5:51 pm by ann
Posted in Systems

[RESOLVED] MyFAU Currently Unavailable

Posted on April 7, 2015 at 5:42 pm by ann
Posted in Uncategorized