[Resolved]: Power Outage – Boca campus

Posted on October 13, 2013 at 3:14 pm by wballard

As of 3:30 p.m. today, Power was restored to bldg. 22 but there may still be some areas still without power.
All systems are up and running at this time but we are still experiencing an issue with our internal and external
swipe card readers not working due to the power outage. Campus police were contacted and have advised that things
are still coming up sporadically on campus and that when power is fully restored to the campus, that that should resolve the issue occurring with the card readers. They did not give an estimate of when this might occurr. At this time they are still not working and no one will be able to access this building.

At 2:15pm today, Boca campus experienced a power outage and there may be some areas still without power.

The outage is being addressed and we hope to have power fully restored as soon as possible.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Oct 10 from 3:00AM to 7:00AM

Posted on October 9, 2013 at 12:02 pm by wballard

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/10/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 5:00 – 6:00AM
Affected services: EMS
Affected systems: EMS
Description of maintenance: OIT will be patching EMS to the current version.
User impact: OIT will be patching EMS to the current version.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

[Completed] Scheduled Maintenance – Echo 360 Course Video System – Oct 9, 6:00AM – 8:00AM

Posted on October 9, 2013 at 7:15 am by mabel1

Maintenance is now complete and Echo course videos are available.

———————————-

Software updates are being performed to the Echo system this morning to correct several intermittent issues that have occurred in the last 2 months. Echo course video playback will be unavailable during this time.

Posted in Educational Technologies

Scheduled Maintenance – Echo 360 Course Video System – Oct 9, 6:00AM – 8:00AM

Posted on October 9, 2013 at 6:12 am by mabel1

Posted in Educational Technologies

Issues with Password Synchronization

Posted on October 8, 2013 at 4:37 pm by wballard

We are currently experiencing issues with password synchronization.

We are working to resolve the issue and apologize for any inconvenience this may cause.

OIT

Posted in Systems

RESOLVED – Intermittent Systems Availability

Posted on October 8, 2013 at 1:57 pm by wballard

We are currently experiencing intermittent performance issues affecting Blackboard, Banner, and logins (single-sign on).

We will update this post regularly as we learn more.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

[Resolved] Network: Education Building 47 partial network outage

Posted on October 7, 2013 at 3:45 pm by IRM Operator

We are experiencing a partial network outage in the College of Education Building #47 that is affecting the first and third floors.

Thank you

Posted in Network and Telecom

Resolved: Echo Service Emergency Restart 10/4/2013 4:40pm-5:30pm

Posted on October 4, 2013 at 4:36 pm by aturgut

Resolved: Echo360 will be intermittently unavailable from 4:40-5:30. The Echo360 service needs to be restarted to free a blocked thread that is preventing content from being ingested. Any user viewing an Echo recording will have their service interrupted while the item restarts.

Posted in Educational Technologies

OIT Systems Maintenance, Thurs. Oct 3, from 3:00AM to 7:00AM

Posted on October 2, 2013 at 10:18 am by wballard

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/03/2013 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

www.fau.edu, Banner, SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, SCOM, and SCVMM

When: 12:01AM
Affected Services: None
Affected Systems: Systems which have SCCM client in OIT
Description of maintenance: OIT will be enforcing SCUP updates for Adobe Reader 10 / 11, Adobe Professional 10 / 11, and Adobe Flash (ActiveX & Plugin) to systems located in the Office of Information Technology. The updates will be requested by SCCM and installed through Microsoft Update. These updates will not upgrade the version of the software that is installed, yet rather update for security and functionality patches.
User Impact: No end-user impact is expected.

When: 5:00 – 6:00AM
Affected services: www.fau.edu
Affected systems: webnet4-7
Description of maintenance: We are preparing the www.fau.edu systems to introduce new features for FAU webpages.
User impact: No expected end user impact.

When: 3:00am – 7:00am
Affected services: Banner
Affected systems: Banner FAUP
Description of maintenance: The following updates will be installed in Banner production: Financial Aid 8.18.1.1, 8.18.1.2 patch, Mass Data Update Utility 8.1.0 upgrade, Position Control 8.9.0 upgrade, HR/Payroll 8.9.0 upgrade, HR/Payroll 8.9.0.2, 8.9.0.3 patch
User impact: No expected end user impact.

When: 3:00-6:00AM
Affected services: SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye, SCOM, SCVMM
Affected systems: mssql1, mssql2
Description of maintenance: The storage for several Microsoft SQL servers will be migrated to the NetApp. The following services will be interrupted for a short period of time during the window: SharePoint, Graduate application, fsaAtlas, SCAC, vCenter, Xitracs, PrivateEye
User impact: The services listed above will be unavailable for approximately 60 minutes during the maintenance window.

When: 3:00-6:00AM
Affected services: Exchange
Affected systems: Exchange
Description of maintenance: OIT will be configuring our mail servers to support coexistence with Microsoft hosted Exchange on Office 365.
User impact: There is no end-user impact expected

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems

RESOLVED: Echo360 Emergency Service Restart 9/27/2013 3:30-4:30

Posted on September 27, 2013 at 3:37 pm by aturgut

The Echo360 service has been restored.

Echo360 will be intermittently unavailable from 3:30-4:30. The Echo360 service needs to be restarted to free a blocked thread that is preventing content from being ingested. Any user viewing an Echo recording will have their service interrupted while the item restarts.

Posted in Educational Technologies