OIT Systems Maintenance, Thurs. Oct 14 from 3:00AM to 7:00AM

Posted on October 12, 2021 at 10:38 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/14/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade
Description of change: ​OIT will be upgrading one of its DNS servers.
Downtime window start 10/14/2021 3:00 AM
Downtime window end 10/14/2021 4:00 AM
Affected services: ​Internal DNS resolution
Expected End-user impact: ​There will be an intermittent network outage during the maintenance window.

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Server Upgrade
Description of change: ​OIT will be upgrading a server that allows for FAU web pages to be updated by the FAU community.
Downtime window start 10/14/2021 4:00 AM
Downtime window end 10/14/2021 5:00 AM
Affected services: updates to www.fau.edu webpages via omniupdate
Expected End-user impact: Users updating webpages on www.fau.edu might encounter intermittent failures during switchover

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OwlPulse Integration Tool
Description of change: OIT will be moving the OwlPulse Integration IP
Downtime window start 10/14/2021 6:00 AM
Downtime window end 10/14/2021 6:05 AM
Affected services: owlpulse and owlpulse integration tool​
Expected End-user impact: ​Contact Tracers may not be able to import users during the maintenance.

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Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. Oct 7 from 3:00AM to 7:00AM

Posted on October 5, 2021 at 10:43 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/07/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrades
Description of change: OIT will be upgrading 3 of its DNS servers.​
Downtime window start 10/7/2021 3:00 AM
Downtime window end 10/7/2021 6:00 AM
Affected services: ​Internal DNS
Expected End-user impact: During this time, there will be intermittent network outages on the Jupiter and Boca campuses.

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OwlPulse upgrade
Description of change: Owlpulse will be offline for feature improvements. Including proper routing of medical residences, and bug fixes that allow non-standard phone numbers to gracefully be rejected.
Downtime window start 10/7/2021 5:30 AM
Downtime window end 10/7/2021 7:00 AM
Affected services: owlpulse.fau.edu​
Expected End-user impact: ​Owlpulse will be offline during the second half of the upgrade. Individuals will not be able to report their health status etc.

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Media Archive Upgrade
Description of change: ​The Media Archive will be undergoing a version upgrade and will be unavailable sporadically during the maintenance window.
Downtime window start 10/7/2021 9:00 AM
Downtime window end 10/7/2021 10:30 AM
Affected services: ​Media Archive (non-production)
Expected End-user impact: Users may experience timeouts when trying to access the Media archive or playback of videos may fail

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Posted in Instructional Technologies, Systems

[COMPLETED][NETWORK MAINTENANCE] – Boca Raton, Jupiter, Davie, and Fort Lauderdale

Posted on October 2, 2021 at 1:18 am by jcooley2

The network maintenance scheduled for this morning has been completed.

Posted in Network and Telecom

BHRIC Virtual Desktops

Posted on October 1, 2021 at 9:01 pm by rresnick

[01:00 10/02/2021] The issue has been resolved. The vendor has corrected the issue with their software and everything is working as expected. Administrators will need to contact OIT for instructions to connect to the administrative interface as a configuration setting was changed during the repair.
[21:00 10/01/2021] Certain Virtual Desktops on the BHRIC may not be accessible due to a failure of a backend service. We are working with the vendor to resolve the issue and will update this post regularly. If you experience an issue accessing your virtual desktop please report the problem to your IT support team. They will be able to work with OIT to bring the virtual desktop online.

Posted in Research Computing, Systems

Certificate Expired error when signing in to Canvas

Posted on October 1, 2021 at 5:06 pm by cdominguez

Mac users running macOS 10.11 (El Capitan) or earlier are experiencing a “certificate expired” error when trying to sign in to Canvas. If you are experiencing this, click this link to learn how to run software updates on your Mac. Once updated, you should be able to sign in without experiencing the error.

We are aware that certain Apple devices cannot be updated past a certain OS version. In these cases, either find a new device to replace your current one or consult the FAU Library’s Laptop Computer Loan Policy. *If applying, please mention that you are using an older Mac computer and cannot use Canvas on it in the notes field of the application.*

Posted in Canvas / LMS

[Resolved] Papercut web printing is unavailable

Posted on September 30, 2021 at 5:13 am by rvitale

The Papercut printing system is experiencing an issue with web print. We are working to correct the issue. Standard printing from campuses is unaffected by this.

Tagged with: ,
Posted in Systems

[Resolved] Mediasite Disruption

Posted on September 28, 2021 at 11:56 am by acampb28

The disruption to Mediasite services has been resolved

Posted in Canvas / LMS, Lecture Capture

Mediasite Disruption

Posted on September 28, 2021 at 11:12 am by acampb28

Sonic Foundry engineers are currently investigating performance issues with Mediasite Video Cloud. Users may receive errors or timeouts when attempting to access Mediasite presentations at this time.

Posted in Canvas / LMS, Lecture Capture

[NETWORK MAINTENANCE] – Boca Raton, Jupiter, Davie, and Fort Lauderdale – Saturday October 2nd from 12:00 a.m until 2:00 a.m.

Posted on September 28, 2021 at 10:58 am by jcooley2

​OIT will be performing core network maintenance on the Boca Raton, Jupiter, Davie, and Fort Lauderdale campuses from 12:00 a.m. until 2:00 a.m on Saturday October 2nd. During this time there will be brief network outages affecting the Davie and Fort Lauderdale campuses lasting about 10 minutes while the Boca Raton and Jupiter campuses will experience momentary network disruptions.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Sept 30 from 12:05AM to 7:00AM

Posted on September 28, 2021 at 10:42 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/30/2021 from 12:05 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will migrate the Appworx services to a new server. No changes will be made to the version or application configuration.​
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 7:00 AM
Affected services: Appworx​
Expected End-user impact: The Appworx scheduled jobs will be unavailable ​during a period in the maintenance window.

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Single Sign-on Maintenance
Description of change: ​OIT will be performing maintenance to the SSO web services to apply Shibboleth patches.
Downtime window start 9/30/2021 6:00 AM
Downtime window end 9/30/2021 7:00 AM
Affected services: SSO
Expected End-user impact: During this time some single-sign on sessions could be terminated when we failover.

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Harvest Upgrade
Description of change: OIT will be performing maintenance on Banner’s Change Control Management system​ (Harvest).
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 5:00 PM
Affected services: ​All four instances of Harvest (SEED, DEVL, TEST, FAUP)
Expected End-user impact: ​During this time Harvest will be unavailable.

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Server Upgrades
Description of change: OIT will be upgrading 2 of its DNS servers.​
Downtime window start 9/30/2021 3:00 AM
Downtime window end 9/30/2021 6:00 AM
Affected services: ​Internal DNS service
Expected End-user impact: ​DNS lookups against these servers may fail during the change window.

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REDCap maintenance
Description of change: ​OIT will be doing maintenance of REDCap
Downtime window start 9/30/2021 12:05 AM
Downtime window end 9/30/2021 2:00 AM
Affected services: REDCap​
Expected End-user impact: REDCap will be unavailable during this time.

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Posted in Banner and Admin Systems, Systems