Emergency Maintenance – Account Self Services – Aug 31 at 10:00PM

OIT will be applying patches and restarting the Account Self Services application to improve functionality and performance.

Maintenance is scheduled for tonight (Thursday, Aug 31) between 10:00pm – 11:00pm.  During this time we do not anticipate any end-user impact.




Posted in Systems

[RESOLVED]EMS Master Calendar is down.

We are working with the vendor to find the exact cause of this issue and correct it ASAP.

Posted in Systems

OIT Systems Maintenance – Thurs. Aug 31, from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/31/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

Application Maintenance – Accounts Self Services Portal
Description of change:  OIT will be applying new updates to the accounts.fau.edu website.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: Accounts Self-Services portal – accounts.fau.edu
Affected systems: BigIP, boc22oimwebp1, boc22oimwebp2
Expected End-user impact: During this time, users might not be able to claim accounts or reset their passwords.


Posted in Systems

[RESOLVED]Workday Unavailable

Workday is now available.


Workday is currently unavailable. We have contacted the vendor. There is currently no ETA but will update this status as we get more information.


Posted in Banner and Admin Systems, Uncategorized, Workday

Server Maintenance Aug 25, 2017

On Friday, August 25, OIT will be performing server maintenance on the Davie campus. Maintenance will begin at 3am and last until 6am. During the window there may be brief service outage at the Davie campus.

Posted in Uncategorized

[RESOLVED] Starfish Advising System Currently Unavailable

Starfish is now available.


The Starfish Advising System is currently unavailable. We are working with the vendor to restore services as quickly as possible.

OIT will provide updates as they are made available.


Posted in Educational Technologies, Systems, Uncategorized

Authentication System Maintenance

The single sign-on authentication system will be partially unavailable from 3:00 am  to 4:00 am Thursday August 18th, 2017. While the maintenance is in progress users may intermittently experience difficulty logging into services such as Canvas, Self Service, Office 365, Owlapps, and Workday.


Posted in Banner and Admin Systems, Educational Technologies, Email, Google App Status Feed, Instructional Technologies, Lecture Capture, Network and Telecom, Systems, Video Conferencing

University Form Server Update

The Univesity form server (Frevvo) will be offline from 5 am to 6 am Wednesday August 16, 2017 for maintenance. Please report any issues during or after this time to https://helpdesk.fau.edu/.


Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems

Emergency maintenance: mail server upgrades

Main fau mailservers  are being incrementally upgraded to fix a bug.   Impact should be minimal as most mail clients will retry and get a working mailserver.   The mail hostnames that may be affected are as follows:    smtp.fau.edu, smtpxy.fau.edu, bertx.fau.edu, berty.fau.edu, boc22esa02.fau.edu, nwesa02.fau.edu

We apologize for the inconvenience.

Posted in Email, Systems, Uncategorized

[RESOLVED]TouchNet: The Payment Processing system is currently unavailable

TouchNet is now available.


TouchNet the payment processing system is currently unavailable. The issue has been identified and are working to resolve it as soon as possible. We expect the issue to be resolved by this afternoon and will post an update when available.

We apologize for any inconvenience.


Posted in Banner and Admin Systems, Educational Technologies, Systems, Uncategorized