The network and systems maintenance scheduled for this morning has been completed. All services are expected to be fully operational at this time.
[Completed] Network and Systems Maintenance – Tuesday August 15th from 12:00 a.m. until 6:00 a.m.
Network and Systems Maintenance – Tuesday August 15th from 12:00 a.m. until 6:00 a.m.
OIT will be performing maintenance tasks affecting network connectivity and systems availability on Tuesday August 15th from 12:00 a.m. until 6:00 a.m. While we expect most services and connectivity to be unaffected by this maintenance, some services including wireless networks, Banner, and Network Registration may be intermittent during the maintenance window.
[RESOLVED] Mediasite Unavailable
The vendor has resolved the issue with the hosting environment and service has been restored.
Posted in Instructional Technologies, Lecture Capture
Mediasite Unavailable
All Mediasite services are currently unavailable due to an outage affecting the cloud service provider. OIT is in contact with the Vendor as they work towards a resolution.
On Saturday, August 12th at approximately 05:00 CDT the Mediasite Video Cloud services serving primarily our North America customers experienced a technical issue that has caused a persistent outage. The outage impacts all Mediasite sites being hosted in the Mediasite Video Cloud and consequently those sites are not accessible and playback is unavailable.
We are working with our vendors to restore services as quickly as possible
OIT will provide updates as they are made available.
Posted in Instructional Technologies, Lecture Capture
[RESOLVED] Canvas Currently Unavailable
Update 12:20 PM est – Canvas is now fully operational. This issue is now resolved.
Canvas is currently unavailable. Instructure is currently investigating the issue.
Per Instructure:
Some Canvas users are seeing page errors when attempting to access Canvas. We are currently looking into the issue and apologize for any inconvenience this may cause. For updates please visit http://status.instructure.com/.
Aug 10, 09:48 MDT
[RESOLVED] WebFocus is currently unavailable
The issue has been identified and resolved. WebFocus is now available.
******************************************************************************************************
WebFocus is currently unavailable. We are investigating the cause and will update when we have more information.
We apologize for any inconvenience and appreciate your understanding.
OIT
Network and Systems Maintenance – Friday August 11th from 12:00a.m. until 6:00a.m.
OIT will be performing maintenance tasks affecting network connectivity and systems availability on Friday August 11th from 12:00 a.m. until 6:00 a.m. While we expect most services and connectivity to be unaffected by this maintenance, some services including wireless networks, Banner, and Network Registration may be intermittent during the maintenance window.
OIT Systems Maintenance, Thurs. Aug 10, from 3:00AM to 7:00AM.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 8/10/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
*********************************************************************************************************************
Server maintenance
Description of change: We are moving several servers to a more suitable network for their usage.
Downtime window start 8/11/2017 12:00 AM
Downtime window end 8/11/2017 3:00 AM
Affected services: banner and maybe dns
Affected systems: banner.fau.edu, seeker.fau.edu(if needed to be moved as well)
Expected End-user impact: banner maybe unavailable for a few minutes while we push DNS to update to the new DMZ IP.
***********************************************************************************************************************
Network Maintenance
Description of change: OIT will be performing network maintenance in the early morning hours of August 11th. Some connectivity on the Boca Raton campus may be intermittent towards the beginning of the maintenance window.
Downtime window start 8/11/2017 12:00 AM
Downtime window end 8/11/2017 3:00 AM
Affected services: Boca DHCP, Boca DNS
Affected systems: Boca DHCP, Boca DNS
Expected End-user impact: The changes involved require some quick changes on services including DHCP and DNS on the Boca Raton campus. While the changes are being made, these services will be unavailable. This disruption is only expected to last a couple of minutes.
**********************************************************************************************************************
EMS and OwlCard system maintenance
Description of change: The systems supporting EMS and OwlCard will be migrated
Downtime window start 8/11/2017 1:30 AM
Downtime window end 8/11/2017 3:00 AM
Affected services: EMS, OwlCard
Affected systems: sqlnode01, sqlnode02, sql05vs, boc22mssqlfau
Expected End-user impact: EMS and OwlCard will be unavailable during the window
**********************************************************************************************************************
Network Maintenance
Description of change: OIT will be performing maintenance on network equipment within the Boca Datacenter and on the Jupiter campus. There may be limited interruptions to services in both locations briefly during the mainteannce window.
Downtime window start 8/11/2017 3:00 AM
Downtime window end 8/11/2017 4:30 AM
Affected services: Boca: SSO, DHCP, DNS, Network Monitoring Jupiter: DHCP, DNS, PaperCut
Affected systems: Boca: boc96cas, boc96dns, dhcpboc1, dnsboc1, ldapboc1, ldapboc1-el6, overwatch, shibboleth2p Jupiter: dhcpjup1, dhcpjup2, dnsjup1, dnsjup2, jup17pcprt01, ldapjup1, ldapjup2
Expected End-user impact: Affected services in Boca may become degraded. Affected services in Jupiter will be offline during the maintenance window.
***********************************************************************************************************************
Mail system maintenance
Description of change: OIT will be performing maintenance on the mail system to improve resiliency in the event of a disaster recovery event.
Downtime window start 8/11/2017 4:00 AM
Downtime window end 8/11/2017 6:00 AM
Affected services: All inboud email to fau.edu recipients, any service that relays email through smtp.fau.edu.
Affected systems: IronPort cluster (bertx, berty, boc22esa02), SMTP/bertjr
Expected End-user impact: We ideally would like to expect zero end user impact, there is a possibility anyone who relays their mail through smtp.fau.edu might experience issues.
***************************************************************************************************************************
[Completed] Network Maintenance – Jupiter Campus 8/4 5:30am – 6:30am
The network maintenance on the Jupiter campus has been completed.
Thank you
Posted in Network and Telecom
Complete: Single Sign On Maintenance
The Single Sign On System maintenance has been completed. Please report any difficulties logging into the Helpdesk.