Users will find that Mediasite catalogs are slow to load and may even time out. The Mediasite Cloud admins are aware of the issue and are working towards a solution.
[Resolved] Mediasite
The issues with Mediasite has been resolved. Users are now able to connect to catalogs and videos, and the MyMediasite portal is available.
Posted in Instructional Technologies, Lecture Capture
OIT Systems Maintenance – Thurs. Feb 15 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/15/2018 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Oracle Identity Manager Patch
Description of change: OIT will be applying Weblogic patch 18057437 to Oracle Identity Manager to fix a bug.
Downtime window start: 6:00 AM
Downtime window end: 7:00 AM
Affected services: Oracle Identity Manager
Affected systems: boc22oimp1 and boc22oimp2
Expected End-user impact: During this time, password resets will be unavailable during the restarts.
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Duo Security Account Sync
Description of change: OIT will be improving the process of creating user accounts in Duo Security.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: grouper.fau.edu
Affected systems: grouper.fau.edu
Expected End-user impact: During this time, no end user impact is expected we will create provisioning user accounts from LDAP into Duo and will not be shutting any off. This will sync the users first and last names and their group membership. (employee, faculty, administrator)
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Server Upgrade and Maintenance
Description of change: OIT will be increasing the computing resources and updating servers associated with Identity Management
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: OIM and any other servers depending on the production OUD (Oracle Unified Directory) LDAP servers for information may be affected. These include, but are not limited to: OIM user information updates. Server logins based on LDAP authentication to OUD. Appliance logins based on LDAP authentication to OUD. Web applications based on LDAP authentication to OUD.
Affected systemsboc22oudp, boc22oudp01, boc22oudp02
Expected End-user impact: During this time, no end user impact is expected. These servers are highly available and the end user on a properly configured LDAP client should not notice any downtime as the upgrade will be done on each backend server separately.
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Posted in Systems
[Update] Mediasite Catalogs and Links
The mediasite cloud servers have been restored. Access to the MyMediasite portal is now available. However some catalogs and links to videos are timing out with the error: “Unable to communicate with the remote server”. Engineers are actively working on correcting the issue. OIT continues to monitor the situation and will provide updates as they becoming available.
Posted in Instructional Technologies, Lecture Capture
[Update] Mediasite Outage
Work on fully restoring service continues at the cloud provider. OIT continues to monitor the situation and will provide updates as they become available. You may still experience intermittent performance and accessibility issues during the recovery.
Posted in Instructional Technologies, Lecture Capture
Mediasite – Intermittent Interruptions
The Mediasite US cloud servers are intermittently inaccessible. The vendor is aware of the situation and will keep FAU informed as the situation progresses. In the meantime users occasionally may not be able to access Mediasite videos or the MyMediasite portal in canvas.
Posted in Instructional Technologies, Lecture Capture
[Completed] Network Maintenance – Jupiter Campus 2/11 11:30pm – 1:30am
The Jupiter network maintenance has been completed.
Thank you
Posted in Network and Telecom
Network Maintenance – Jupiter Campus 2/11 11:30pm – 1:30am
OIT will be performing network maintenance in Jupiter on Sunday, February 11 from 11:30 p.m. until 1:30 a.m. Due to the nature of the maintenance, users may experience an intermittent network outage lasting approximately 2 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.
Thank you
Posted in Network and Telecom
[COMPLETED]Starfish Advising Vendor Maintenance
Vendor maintenance completed
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The Starfish Advising Software (aka Success Network) will be unavailable due to vendor maintenance on Friday 02/09/18 from 9:00 P.M. to 9:15 A.M Saturday 02/10/18. (EST). During these 12 hours, the system will be unreachable and the site will generate an error.
Posted in Uncategorized
Office 365 DKIM Maintenance – COMPLETED
We will be performing maintenance on how Office 365 signs email for users with “@fau.edu” addresses. This will be a transparent change, no end user interaction is required.
Maintenance is completed. If you have any issues with sending email through Office 365 please open a ticket with the Help Desk with all relevant details.