Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/09/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
SHS Server Maintenance
Description of change: Clockwork and ClockworkWeb will be down for maintenance.
Downtime window start: 11/08/2023 12:05 AM
Downtime window end: 11/08/2023 5:00 AM
Affected services: clockwork (SHS)
End-user impact:
Student Health server maintenance (CAPS and OHCP)
Description of change: Student health server will have maintenance done. This is for the servers for CAPS
Downtime window start: 11/08/2023 8:00 PM
Downtime window end: 11/09/2023 4:00 AM
Affected services: titanium for OHCP and shs-caps-web for CAPS
End-user impact: During this time Titanium web and caps-web will be off-line
Banner package installation and maintenance
Description of change: New package installation to accommodate CLT exams in Banner. RNL index posts are required for sending Admission Acceptance letters for the 2024-2025 year.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 6:00 AM
Affected services: The Banner system will be up during the packages installation. Users will not be impacted.
End-user impact: No user impact expected.
Banner Admin Maintenance
Description of change: The Banner Admin client will be unavailable as maintenance and changes are performed to update the CleanAddress plugin.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 5:00 AM
Affected services: Banner Admin
End-user impact: Staff users that utilize Banner Admin will not be able to access Banner Admin during this time.
REDcap server maintenance
Description of change: Research Computing will be performing maintenance on REDCap. During this time REDCap will not be available
Downtime window start: 11/09/2023 12:05 AM
Downtime window end: 11/09/2023 5:00 AM
Affected services: REDcap
End-user impact: During this time REDCap will be completely off line, so any users trying to get to REDCap will get a REDCap is down for maintenance. For some of the maintenance they will get a 404 page not found
Citrix license update
Description of change: This is an update the Citrix license file to reflect the most recent version. This is in preparation for the installation of the latest cumulative update for Citrix Apps and Desktops as required. The license file must be updated in order to install the CU.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 3:30 AM
Affected services: FAU Virtual Apps
End-user impact: Faculty, Students, Staff
Waive orientation hold for newly admitted NextEra & JM students
Description of change: The orientation holds for any NextEra & JM student (with attribution in Banner CPJM, CPJF) is automatically waived/not placed
Downtime window start: 11/09/2023 5:00 PM
Downtime window end: 11/09/2023 6:00 PM
Affected services: Banner
End-user impact: Any admitted student with the following attributes in Banner will be waived from orientation hold or not placed.
CPNE, CPNF