OIT Systems Maintenance, June 12, 13, & 15 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing systems maintenance and updates on June 12, 13, and 15 from 12:01 AM to 7:00 AM during OIT maintenance window. The following systems will be specifically impacted:

Disable Microsoft Recall Features on University Owned Devices
Description of change: OIT will be implementing proactive changes on Wednesday June 12th to disable Microsoft Copilot+ Recall features on newer systems in order to protect sensitive university and personal information.
Downtime window start: 06/12/2024 8:00 AM
Downtime window end: 06/12/2024 8:00 AM
Affected services: No end user services are impacted by this change
End-user impact: There should be no end user impact at the time the changes are applied. When Copilot+ systems are released at the end of the month, such systems will have the Recall feature disabled when joined to AD or Enrolled in Intune.

Data Center Storage Upgrade (Netapp Production Cluster)
Description of change: OIT will perform software upgrades to the Netapp Production Cluster
Downtime window start: 06/13/2024 12:00 AM
Downtime window end: 06/13/2024 7:00 AM
Affected services: No downtime is expected, but there is a potential to affect all services dependent on NetApp storage, including major ones like:
Banner
OIM
Andi Shares
Ibiweb
MSSQL databases and services dependent on those
Network Registration
Grouper
Owlapps
Edocs
Papercut
End-user impact: No downtime is expected but there is a potential to affect all services dependent on NetApp storage (see list above).

Process for loading post-secondary schools after admission apps have been loaded
Description of change: OIT will apply some changes to allow loading of schools after admission apps have been loaded. Also, some changes will be made for loading post-secondary schools. In addition, self-reported degree dates for post-secondary schools will no longer be loaded and a filter will be added to prevent loading fau school records into the transfer school table.
Downtime window start: 06/13/2024 6:00 AM
Downtime window end: 06/13/2024 7:00 AM
Affected services: Banner
End-user impact: There is no end-user impact during the change.

Loading Corporate Attribute From Slate To Banner For Corporate Apps
Description of change: OIT is applying updates to Banner
Downtime window start: 06/13/2024 6:00 AM
Downtime window end: 06/13/2024 8:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected during this time.

Network Maintenance – HBOI
Description of change: OIT will be performing network maintenance affecting the HBOI campus from 12:00 a.m. until 2:00 a.m on Sunday June 9th. During this time, connectivity to services at HBOI and connectivity from HBOI to the internet will be disrupted for periods of time during the maintenance window.
Downtime window start: 06/15/2024 9:00 PM
Downtime window end: 06/15/2024 11:00 PM
Affected services: Access to the Internet and services located at HBOI will be down for HBOI during this switchover.
End-user impact: HBOI will lose connectivity during this time.

Posted in Banner and Admin Systems, Network and Telecom, Systems

[Completed] Network Maintenance – all campuses on Thursday, June 6 from 5:00 a.m. until 6:00 a.m.

All network maintenance scheduled for June 6 has been completed.

Posted in Banner and Admin Systems, Network and Telecom, Systems

[Completed] Network Maintenance – all campuses on Thursday, June 6 from 5:00 a.m. until 6:00 a.m.

OIT will be performing network maintenance affecting all campuses from 5:00 a.m. until 6:00 a.m. on Thursday, June 6th. During this maintenance, short disruptions of connectivity to and from the internet and to campus technology resources will occur.

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

OIT Systems Maintenance, 5/22 & 5/23 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wednesday, May 22 and Thursday, May 23, 2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Printing services maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Wednesday, May 22nd, between the hours of 6:00 AM and 9:00 AM.
Downtime window start: 05/22/2024 6:00 AM
Downtime window end: 05/22/2024 9:00 AM
Affected services: Papercut services including printing from lab and library computers as well as web printing from fauprint.fau.edu.
End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.

Server maintenance
Description of change: OIT will be performing server maintenance affecting uAchieve/DARS access and audits.
Downtime window start: 05/23/2024 6:00 AM
Downtime window end: 05/23/2024 7:00 AM
Affected services: uAchieve/DARS
End-user impact: uAchieve/DARS will be unavailble during this time.

REDCap maintenance
Description of change: Research Computing will be performing Maintencace on REDCap. During this time REDCap will be offline for all users
Downtime window start: 05/23/2024 9:00 PM
Downtime window end: 05/24/2024 6:00 AM
Affected services: REDCap and any API’s that may interact with REDCap
End-user impact: During this time REDCap will be put into maintenance mode. Users will see “REDCap is down for Maintenance” if they try to get to any REDCap login or survery.

Posted in Banner and Admin Systems, Research Computing, Systems

[Completed] Papercut printing service down for maintenance Wednesday 5/22/24 from 6AM-9AM

The upgrade has been completed and Papercut is now online.

====================================================================

We will be performing some service enhancements that will require the Papercut service to be intermittently offline between 6AM and 9AM on Wednesday the 22nd. This will affect printing in the library, as well as the computer labs. In addition, web printing from fauprint.fau.edu will also be affected during this window.

Posted in Instructional Technologies, Systems

Network Switch Upgrade – Tuesday, May 21 from 5:00 AM to 7:00 AM

Network Switch Upgrade
Description of change: OIT’s Networking team will be upgrading one of the data center switches. Multiple servers and services will be unavailable during this time.

Downtime window start: 05/21/2024 5:00 AM
Downtime window end: 05/21/2024 7:00 AM

Affected services: The following services will be impacted during the upgrade:
Web server
Transcript Request, Personal Information
OwlDocs, OwlFiles, Owl Residency Portal
OwlDone, SPOT
Mandatory Course Entry Quiz, Guest Wireless SMS, Account Claiming SMS
Owlcard software licensing
Graduate College MyPoS
Sunapsis
Johnson Controls / Siemens
Canvas
Crestron configuration tool
Citrix desktop and apps via apps.fau.edu
OIT Lab Camera System
Library Admin Workstation
Squid Proxy for Voice VLAN
Monitoring for Networking
OIT Systems Desktop
XLerator & db server
Google User Migration
Registrar Office email campaign server
eduroam radius server
Radius
Campus Recreation – Fusion Software
LDAP
Automation
FAU Tax software
Load balancer related
Dell OME
PowerBI on-prem data connector
Remote desktop
Splunk sandbox
NetApp cloud connectors
Email distribution
Admin server
DNS
WatchdogEX Monitoring System
PD Access Control
Grants ERA Web portal

End-user impact: The listed services will be unavailable during this time. Please note, other services not listed above may be impacted as well. If you encounter an issue, please try again after the upgrade has been completed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

Banner Maintenance

Please note that the Banner maintenance is taking a bit longer than expected.

The only affected services is Banner Administrative Pages and Banner Access Management which is currently unavailable. Student Registration and Student Self-Service are both online.

Thank you for your patience.

OIT

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, April 11 from 12:01AM to 2:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/11/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be performing server maintenance from 12:00am to 2:00am on April 11th, 2024. During this time, the account claiming SMS will be unavailable.
Downtime window start: 04/11/2024 12:00 AM
Downtime window end: 04/11/2024 2:00 AM
Affected services: SMS for Account Claiming
End-user impact: The SMS functionality for account claiming will be unavailable during this time.

Server Maintenance
Description of change: OIT will be performing server maintenance from 12:00am to 2:00am on April 11th, 2024. During this time, there maybe a small interruption in service
Downtime window start: 04/11/2024 12:00 AM
Downtime window end: 04/11/2024 2:00 AM
Affected services: Single-Sign On (SSO)
End-user impact: During this time, there maybe a small interruption in service.

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1:00 a.m. until 7:00 a.m. on April 11th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 04/11/2024 1:00 AM
Downtime window end: 04/11/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: All end users of Banner will be impacted.

Create and modify staging tables for Motimatic and Slate
Description of change: Create a custom staging table for Motimatic project, and add more columns to Slate staging table.
Downtime window start: 04/11/2024 7:00 AM
Downtime window end: 04/11/2024 8:00 AM
Affected services: Banner
End-user impact: Students

Non-Degree Acceptance Email Text Change
Description of change: OIT will update the text in the B. Dual Enrollment (FAU High) section of the non-degree acceptance email.
Downtime window start: 04/11/2024 7:00 AM
Downtime window end: 04/11/2024 8:00 AM
Affected services: Student acceptance emails
End-user impact: Students receiving dual enrollment acceptance email

Civic Literacy Update
Description of change: OIT will update values for the Civic Literacy load.
Downtime window start: 04/11/2024 7:00 AM
Downtime window end: 04/11/2024 8:00 AM
Affected services: Official, Unofficial Transcripts, eTranscripts, and EDI
End-user impact: Students

Owldone Updates
Description of change: OIT will update text in Owldone for FAFSA and EZAdvising and update the selection process for Honor Students.
Downtime window start: 04/11/2024 7:00 AM
Downtime window end: 04/11/2024 8:00 AM
Affected services: Owldone
End-user impact: Students

Directory service configuration change
Description of change: OIT will be making a change to the directory service configuration
Downtime window start: 04/11/2024 6:00 AM
Downtime window end: 04/11/2024 6:10 AM
Affected services: Active Directory auth
End-user impact: No end-user impact is expected during this time.

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs. April 4 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/04/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server maintenance
Description of change: OIT will be performing Banner Appworx maintenance and Appworx will be unavailable during the period.
Downtime window start: 04/04/2024 5:00 AM
Downtime window end: 04/04/2024 7:00 AM
Affected services: Appworx
End-user impact: Appworx will be unavailable during this time.

Server maintenance
Description of change: OIT is making some improvements to enhance security to the main FAU website www.fau.edu
Downtime window start: 04/04/2024 6:00 AM
Downtime window end: 04/04/2024 6:30 AM
Affected services: main FAU website
End-user impact: No end-user impact is expected.

Workday update
Description of change: OIT is implementing a process to import Banner course sections into Workday as period activity tasks, which assists in BOG reporting related to period activity pays.
Downtime window start: 04/04/2024 7:00 AM
Downtime window end: 04/04/2024 8:00 AM
Affected services: Workday and Banner.
End-user impact: Faculty with period activity pays

Posted in Banner and Admin Systems, Systems, Workday

OIT Systems Maintenance, Thurs. March 14 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/14/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Printing services maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Thursday, March 14th, between the hours of 4AM and 7AM.
Downtime window start: 03/14/2024 4:00 AM
Downtime window end: 03/14/2024 7:00 AM
Affected services: Pay for print including fauprint.fau.edu.
End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.

Updating the URL on the “Pay Your Deposit Now”
Description of change: OIT will be updating the URL on the “Pay Your Deposit” button to navigate the students to Touchnet.
Downtime window start: 03/14/2024 5:00 AM
Downtime window end: 03/14/2024 8:00 AM
Affected services: OwlDone
End-user impact: No end-user impact is expected during this time.

BHRIC Server Maintenance
Description of change: Research computing will be performing server maintenance on BHRIC servers
Downtime window start: 03/12/2024 11:00 PM
Downtime window end: 03/13/2024 6:00 AM
Affected services: During this time the following will be impacted:
*BHRIC sftp services, Redcap storage, Redcap Services, COS-Anzures-filemaker
End-user impact: During this time the following will be impacted:
*BHRIC sftp services – very light impact
*Redcap storage (no reports can be saved or downloaded during this time)
*Redcap Services impacts only 2 or 3 users (this is for external services that redcap uses like some reporting modules)
*** Note Redcap will still be available during this change, users can still fill out forms and surveys as the database is not impacted
*COS-Anzures-filemaker is for one faculty member and a few students and will be offline during this time

Research Computing BHRIC Server maintenance
Description of change: Research computing will be performing server maintenance on BHRIC VMM
Downtime window start: 03/13/2024 9:00 PM
Downtime window end: 03/14/2024 5:00 AM
Affected services: Research VMM2 will be offline during this time , so College IT admins will not be able to make any changes in BHRIC hyper-v
End-user impact: Only impacts College IT Admins with machines in BHRIC hyper-v

Posted in Research Computing, Systems