OIT Systems Maintenance, Thurs. Nov 16 from 12:01AM – 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/16/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Data Center Storage Upgrade (Netapp Snapvault Cluster)
Description of change: OIT will perform software upgrades to the Netapp Snapvault Cluster
Downtime window start: 11/15/2023 10:00 AM
Downtime window end: 11/15/2023 5:00 PM
Affected services: Snapvault functionality for Netapp volumes
End-user impact: No end-user impact is expected. This is a backend netapp cluster for backup purposes

Banner AppNav Maintenance
Description of change: The Banner AppNav that is used for the Banner Admin application will be upgraded, and the current server will be decommissioned.
Downtime window start: 11/16/2023 6:00 AM
Downtime window end: 11/16/2023 6:30 AM
Affected services: Banner admin might not be accessible while the switch happens, or current sessions might disconnect.
End-user impact: Staff will not be able to login to Banner Admin while the change takes place, current sessions might also be impacted.

Student Health Server Maintenance (Dental and EKG)
Description of change: Research Computing will be performing maintenance of the Servers used for the Dental department and the EKG machines. During this time the services will be offline and the devices ( x-ray and EKG machines) will not be able to connect to their services.
Downtime window start: 11/14/2023 8:00 PM
Downtime window end: 11/15/2023 4:00 AM
Affected services: Dental X-Rays and EKG for Student Health
End-user impact: The dental and EKG machines will be off line during this time. However, the clinic is closed so there is no end user impact unless something does not work correctly in the morning.

Zero Cost Textbook Feature Implementation
Description of change: In Banner, placing an attribute on course section to display an ICON for Zero Textbook Courses, so that the students can easily identify Zero Textbook category courses.
End-user impact: Students
Downtime window start: 11/16/2023 12:00 AM
Downtime window end: 11/16/2023 1:00 AM
Affected services: FAU Banner/ Student Registration App

Data Center Storage Upgrade (Netapp Disaster Recovery Cluster)
Description of change:
Downtime window start: 11/16/2023 10:00 AM
Downtime window end: 11/16/2023 5:00 PM
Affected services: disaster recovery snapshot functionality for netapp volumes
End-user impact: No end-user impact is expected. This is the DR netapp cluster for disaster recovery purposes

Posted in Banner and Admin Systems, Research Computing, Systems

[Resolved] MYFAU Mobile App Mail Issues

The issue has been resolved. If you continue to have problems, please try clearing your cache or restarting your phone to clear any lingering caching issues.

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We have received reports of users having issues logging into Outlook mail from the MYFAU Mobile App. Some have had issues logging into the MYFAU Mobile App itself as well. We are investigating and will update when we have more information. In the meantime, users can access mail directly at: http://outlook.fau.edu/

Posted in Educational Technologies, Email, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Nov 9 from 12:01 AM to 7:00 AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/09/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

SHS Server Maintenance
Description of change: Clockwork and ClockworkWeb will be down for maintenance.
Downtime window start: 11/08/2023 12:05 AM
Downtime window end: 11/08/2023 5:00 AM
Affected services: clockwork (SHS)
End-user impact:

Student Health server maintenance (CAPS and OHCP)
Description of change: Student health server will have maintenance done. This is for the servers for CAPS
Downtime window start: 11/08/2023 8:00 PM
Downtime window end: 11/09/2023 4:00 AM
Affected services: titanium for OHCP and shs-caps-web for CAPS
End-user impact: During this time Titanium web and caps-web will be off-line

Banner package installation and maintenance
Description of change: New package installation to accommodate CLT exams in Banner. RNL index posts are required for sending Admission Acceptance letters for the 2024-2025 year.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 6:00 AM
Affected services: The Banner system will be up during the packages installation. Users will not be impacted.
End-user impact: No user impact expected.

Banner Admin Maintenance
Description of change: The Banner Admin client will be unavailable as maintenance and changes are performed to update the CleanAddress plugin.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 5:00 AM
Affected services: Banner Admin
End-user impact: Staff users that utilize Banner Admin will not be able to access Banner Admin during this time.

REDcap server maintenance
Description of change: Research Computing will be performing maintenance on REDCap. During this time REDCap will not be available
Downtime window start: 11/09/2023 12:05 AM
Downtime window end: 11/09/2023 5:00 AM
Affected services: REDcap
End-user impact: During this time REDCap will be completely off line, so any users trying to get to REDCap will get a REDCap is down for maintenance. For some of the maintenance they will get a 404 page not found

Citrix license update
Description of change: This is an update the Citrix license file to reflect the most recent version. This is in preparation for the installation of the latest cumulative update for Citrix Apps and Desktops as required. The license file must be updated in order to install the CU.
Downtime window start: 11/09/2023 3:00 AM
Downtime window end: 11/09/2023 3:30 AM
Affected services: FAU Virtual Apps
End-user impact: Faculty, Students, Staff

Waive orientation hold for newly admitted NextEra & JM students
Description of change: The orientation holds for any NextEra & JM student (with attribution in Banner CPJM, CPJF) is automatically waived/not placed
Downtime window start: 11/09/2023 5:00 PM
Downtime window end: 11/09/2023 6:00 PM
Affected services: Banner
End-user impact: Any admitted student with the following attributes in Banner will be waived from orientation hold or not placed.
CPNE, CPNF

Posted in Banner and Admin Systems, Instructional Technologies, Research Computing, Systems

[RESOLVED] Banner Admin performance issues

We are currently experiencing some performance issues with Banner Admin resulting in slow login times. Our team is currently working to restore the service to normal performance levels. We apologize for any inconvenience.

OIT

Posted in Banner and Admin Systems, Systems, Uncategorized

[RESOLVED] Password Sync Issues

The password sync issue has been resolved. Passwords are updating in all systems at this time.

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We are currently experiencing some issues with password changes not synchronizing to all systems.

OIT is investigating the issue and we hope to resolve the issue as soon as possible. During this time, we ask that you refrain from changing your password.

We will update this post when we have an update or when the issue has been resolved.

Posted in Systems

[RESOLVED] Some MyFAU Modules may not load properly

The issue has been resolved and MyFAU is fully functioning at this time.

***************************************************************************************************

We are currently investigating why certain MyFAU modules may not properly load. If a part of the MyFAU page will not load properly, refreshing may resolve the issue.

We are working to resolve this as soon possible and apologize for any inconvenience.

OIT

Posted in Educational Technologies, Email, Systems, Uncategorized

[RESOLVED] Issues with password changes

UPDATE: The password sync issue has been resolved and users can proceed with changing their passwords.

===============================================================

We are currently experiencing some issues with password changes not synchronizing to all systems.

OIT is investigating the issue and we hope to resolve the issue as soon as possible. During this time, we ask that you refrain from changing your password.

We will update this post when the issue has been resolved.

Posted in Systems, Uncategorized

OIT Systems Maintenance, Thurs. Oct. 19 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/19/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server maintenance
Description of change: OIT will be making some server changes to improve the stability of the load balancers.
Downtime window start: 10/19/2023 5:00 AM
Downtime window end: 10/19/2023 7:00 AM
Affected services: This will impact all services currently being handled by the load balancer from www.fau.edu, banner, talon, OnBase, lmsapps, and other services.
End-user impact: No end-user impact is expected as the change be done one at a time and failing over to the load balancer that was modified.

Server Maintenance
Description of change: OIT will be performing server maintenance on several core systems.
Downtime window start: 10/19/2023 12:00 AM
Downtime window end: 10/19/2023 4:00 AM
Affected services: MyOwl Services, Owl KPIs,Owl Files, Undergraduate Application
End-user impact: During this time, the undergraduate application, MyOwl Services, Owl KPIs, and Owl Files will be unavailable.

BHRIC VMware maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC VMWare infrastructure.
Downtime window start: 10/19/2023 12:00 AM
Downtime window end: 10/19/2023 3:00 AM
Affected services: BHRIC VMware
End-user impact: During this time, VM’s in the “avaliable” state will be able to be logged into with no issues. However, Computers that are powered off or need a recompose will not be available until vcenter come back online

Server Maintenance
Description of change: Moving eGrades Production to Kubernetes
Downtime window start: 10/19/2023 12:00 AM
Downtime window end: 10/19/2023 4:00 AM
Affected services: eGrades
End-user impact: eGrades will be unavailable during this time.

Upgrade OwlForms (OwlAdminPages) to new version of Grails
Description of change: OIT will upgrade the framework to latest version to be up to date with new features and security updates.
Downtime window start: 10/19/2023 5:00 PM
Downtime window end: 10/19/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users

Posted in Banner and Admin Systems, Research Computing, Systems

OIT Systems Maintenance, Thurs. Oct. 12 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/12/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be upgrading two virtual load balancer servers to newer versions to improve stability.
Downtime window start: 10/12/2023 4:00 AM
Downtime window end: 10/12/2023 7:00 AM
Affected services: This will impact all services currently handled by the load balancer from www.fau.edu, banner, talon, OnBase, lmsapps, and other services. The impact should be minimal as the services fail over to the other load balancer.
End-user impact: There may be a short interruption of services during the maintenance window. All services should be available after the maintenance has been completed.

Posted in Systems

OIT Systems Maintenance, Thurs. Oct 5 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/05/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server upgrade
Description of change: OIT will be upgrading a server supporting the OIM system
Downtime window start: 10/05/2023 3:00 AM
Downtime window end: 10/05/2023 7:00 AM
Affected services: Oracle Identity Manager (OIM)
End-user impact: No end-user impact is expected.

BHRIC Server maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC Domain Controllers
Downtime window start: 10/05/2023 12:00 AM
Downtime window end: 10/05/2023 01:00 AM
Affected services: Health domain
End-user impact: No end-user impact is expected.

Clean-up of Banner data
Description of change: Ellucian, a third-party vendor, will clean up data in certain Banner tables that is more than 280 days old.
Downtime window start: 10/05/2023 12:00 AM
Downtime window end: 10/05/2023 7:00 AM
Affected services: Banner
End-user impact: There is no end-user impact expected.

eTranscripts to print with special characters
Description of change: OIT will update to allow eTranscripts to print if a student’s high school or post-secondary record in Banner contains a special character
Downtime window start: 10/05/2023 5:00 AM
Downtime window end: 10/05/2023 6:00 AM
Affected services: Banner eTranscript
End-user impact: No end user impact is expected as a result of this change

Upgrade OwlForms (OwlAdminPages)
Description of change: Upgrade framework to latest version to be up to date with new features and security updates.
Downtime window start: 10/05/2023 5:00 PM
Downtime window end: 10/05/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users

Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized