OIT Systems Maintenance, Thurs. from 2:00AM to 7:00AM

Posted on September 14, 2021 at 10:50 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/16/2021 from 2:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Banner Maintenance
Description of change: Banner will be under maintenance and will be unavailable from 2:00am to 7:00am on Thursday 16th September.
Downtime window start 9/16/2021 2:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: BANNER 8X/XE
Expected End-user impact: The Banner system will be brought down during the actual installation of the new release code.

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Server Upgrade
Description of change: OIT will be upgrading the operating system of the List server (Sympa).
Downtime window start 9/16/2021 5:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: Sympa mailing list
Expected End-user impact: No email will be going out from the mailing lists until the OS upgrade has been completed.

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Active Directory Maintenance
Description of change: OIT will be removing groups from Active Directory that were previously used to assign Microsoft 356 licenses. These groups were replaced by a new process and have not been synchronized since October 2020.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 6:30 AM
Affected services: Active Directory
Expected End-user impact: No end-user impact is expected.

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Microsoft 365 License Maintenance
Description of change: OIT will be performing maintenance to the Microsoft 365 license assignment process.
Downtime window start 9/16/2021 5:00 AM
Downtime window end 9/16/2021 6:00 AM
Affected services: No services impacted.
Expected End-user impact: No end-user impact is expected.

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Single Sign-on Maintenance
Description of change: OIT will be performing maintenance to the Single-Sign-On (SSO) web services to disable certain ciphers and TLS versions in the SSL policy.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: Single-Sign On (SSO)
Expected End-user impact: No end-user impact is expected.

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User Manager Maintenance
Description of change: OIT will be performing maintenance on our User Manager application. These changes are needed to retire a server.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 7:00 AM
Affected services: User Manager/ OIM
Expected End-user impact: No end-user impact is expected.

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Server Maintenance
Description of change: OIT is making a change to enhance the security of the main FAU website
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 6:30 AM
Affected services: FAU website
Expected End-user impact: No end-user impact is expected.

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Server Upgrade
Description of change: OIT will be performing upgrades to its authentication servers.
Downtime window start 9/16/2021 6:00 AM
Downtime window end 9/16/2021 6:00 AM
Affected services: Active Directory (ad.fau.edu)
Expected End-user impact: No end-user impact is expected.

Posted in Banner and Admin Systems, Educational Technologies, Email, Research Computing, Systems

OIT Systems Maintenance, Thurs. Sept 9 from 3:00AM to 7:00AM

Posted on September 7, 2021 at 2:09 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/09/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Upgrade (Eprint)
Description of change: The electronic document storage system for Administrative Services known as Eprint is being upgraded and will be unavailable during the marked downtime.
Downtime window start 9/9/2021 8:00 AM
Downtime window end 9/10/2021 5:00 PM
Affected services: eprint
Expected End-user impact: eprint will be unavailable during this period.

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REDCap updates
Description of change: OIT will be installing REDCap patches
Downtime window start 9/9/2021 12:05 AM
Downtime window end 9/9/2021 2:00 AM
Affected services: REDCap
Expected End-user impact: Users will not be able to use REDCap during this time. Also since the time zone will be changing , scheduled tasks may need to be updated by the users depending on how they implemented the task.

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Posted in Banner and Admin Systems, Research Computing, Systems

Harbor Branch Campus Network Maintenance

Posted on September 1, 2021 at 10:18 am by wayne

Harbor Branch Campus Network Maintenance
Description of change: OIT will be upgrading network equipment.
Downtime window start 9/10/2021 12:00 AM
Downtime window end 9/10/2021 2:00 AM
Affected services: Computer Network at the Harbor Branch Campus
Expected End-user impact: During this time, Network connectivity may be affected at the Harbor Branch campus.

Posted in Network and Telecom

Cengage LMS Integration Unavailable

Posted on August 24, 2021 at 1:14 pm by cdominguez

[Update 8/25] The issue with Cengage’s Canvas integration is resolved. Canvas access to Cengage, WebAssign and MindTap should be functioning normally.

Cengage’s Canvas integration is currently experiencing an unexpected service disruption. It is unlikely you will be able to connect to Cengage, WebAssign, and MindTap through Canvas until the issue is resolved. To keep up to date with the issue, view Cengage’s status page here: https://techcheck.cengage.com/. We’ll update this message as updates come in.

Posted in Canvas / LMS, Educational Technologies

Some Office 365 users may be unable to access their mailbox via Outlook Web App

Posted on August 24, 2021 at 10:52 am by turner

Some Office 365 users may be unable to access their mailbox via Outlook Web App: Outlook.fau.edu

If you experience an issue accessing your email via the web browser, please access your email via the Outlook application, or Mobile application.

We will continue to monitor the Microsoft advisory and post any updates.

OIT

Posted in Email, Systems

Forms.fau.edu is offline

Posted on August 18, 2021 at 7:53 am by rresnick

[7:30 pm] The Form service is online! All forms should be working as expected.
[6:10 pm] The Form service is online! Many forms will show a yellow bar on the top and bottom indicating it is not a production form. Please report these to https://helpDesk.fau.edu, we are currently updating them as quickly as possible.
[4:50 pm] The Form service is still offline but we have corrected most issues and the form developers are testing to make sure everything is working. More information will follow when we have verified the fix was applied correctly.
[1:30 pm] The Form service is still offline but we are making progress on correcting the issue. More information will follow when we have tested the fix.
[9:00 am] The Form server has been taken offline as a precaution. We are making progress with the vendor and will know more soon.
[8:24 am] The Form server is back online but historic submissions are not accessible. A support ticket has been open with the vendor and more information will follow.
* We did confirm that the submissions appear to be in the System but not visible.
[7:50 am] The University Form Server forms.fau.edu is currently offline due to a failure of the service. We will update this post regularly with updated information.

Posted in Banner and Admin Systems, Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Network and Telecom, Research Computing, Systems, Workday

OwlPulse Maintenance

Posted on August 17, 2021 at 1:10 pm by rresnick

Owlpulse will be offline for maintenance 08/17/2021 from 8 pm until 9 pm. Users will not be able to report the COVID-19 symptoms during this time.

Posted in Systems, Uncategorized

[Resolved] Jupiter campus DNS unavailable

Posted on August 17, 2021 at 7:45 am by rvitale

The DNS server for the Jupiter campus is down at the moment. Systems is currently investigating this issue.

Tagged with: DNS, systems
Posted in Systems

[Resolved] Grade Submission (eGrades) Names Not Sorting

Posted on August 9, 2021 at 12:43 pm by cdominguez

When using the Grade Submission system in Canvas (eGrades), the list of students is not loading in alphabetical order. Our team is working on this and should have a fix soon. If you have any immediate emergencies, please submit the help desk ticket linked here.

Posted in Canvas / LMS

[Resolved] Follett Discover Unavailable

Posted on August 9, 2021 at 12:30 pm by jloiacon

Follett Discover is currently unavailable. We are working with Follett Technical Support to resolve the issue as soon as possible.

Posted in Canvas / LMS, Educational Technologies