[REMINDER] Duo Authentication for Faculty, Staff, and Health Email Tomorrow

Posted on May 19, 2021 at 10:40 am by jcooley2

As previously announced in the HR Weekly emails, FAU will be enabling Duo authentication on Faculty, Staff, and Health email accounts tomorrow. Users of the Faculty, Staff, and Health email systems will receive a new authentication prompt the first time they check their email after the overnight maintenance. This prompt will appear similar to other FAU NetID login prompts. The original communication is provided below:

 

The University is in the process of enhancing the security of University faculty/staff email accounts as part of our overall project to implement multi-factor authentication across University services. As of May 20, 2021, users will be asked to authenticate via Duo when connecting to their faculty/staff email accounts.  

If you are already signed in on an email client or mobile device, you may be asked to authenticate again using Duo. The prompt for Duo will look like prompts for other University services, and there will be green buttons for various options as usual. While you may be asked for Duo authentication every time you access your email via Outlook Web Access, mobile phone clients and desktop Outlook clients should not prompt you in the future unless an extended period has elapsed since the last authentication. 

Posted in Email

OnBase Document Management System Maintenance – Wednesday, May 19, 2021

Posted on May 18, 2021 at 10:58 am by nlee

OIT is conducting a system upgrade for OnBase on Wednesday, May 19, 2021.  During this time, the following services will be unavailable:

 

​​OnBase Document Management system

Website form submissions that rely on OnBase

Workflows and checklists that rely on OnBase

 

Posted in Banner and Admin Systems, Systems, Uncategorized

OIT Systems Maintenance, Thurs. May 20 from 3:00AM to 7:00AM

Posted on May 18, 2021 at 10:39 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/20/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Faculty/Staff Email System Maintenance
Description of change: ​OIT will be performing maintenance on the faculty/staff email system from 3:00 a.m. until 7:00 a.m. on Thursday May 20th. Following this change, users may get prompted for Duo authentication when accessing email and legacy protocols including POP3 and IMAP will no longer work for connecting to the Faculty/Staff email system.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 7:00 AM
Affected services: Office 365 / Exchange Email​
Expected End-user impact: No end-user impact is expected during maintenance.
After the maintenance, users of the Office 365 mail system will be prompted for two factor authentication when signing into email for the first time or upon changing password. In addition, users will no longer be alble to use legacy protocols including IMAP, POP3, or SMTP for sending/receiving email.​

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Server Upgrades
Description of change: OIT will be performing maintenance on integration servers that affect Single Sign On, and Forms.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 6:00 AM
Affected services: Single Sign On Prompting Engine​, Forms (Frevvo), MyInfo
Expected End-user impact: No end-user impact is expected. The updates to the BigIP will make this process seamless. However should things fail Single Sign On may slow down and many university forms may stop working. ​

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Student Information System (Banner) Maintenance
Description of change
OIT will be performing maintenance on the Student Information System. No end-user impact is expected.
Downtime window start: 5/20/2021 3:00 AM
Downtime window end: 5/20/2021 5:00 AM
Affected services: Student Information System (Banner)
​Expected End-user impact: No end-user impact is expected

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Posted in Banner and Admin Systems, Email, Systems

[Resolved] Harbor Branch network outage

Posted on May 14, 2021 at 11:47 am by ken

We are experiencing a network outage at the Harbor Branch campus.  We are working with the circuit provider to determine the root cause of the outage.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. May 13 from 3:00AM to 7:00AM

Posted on May 12, 2021 at 12:59 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/13/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: ​OIT will be performing server maintenance on several core systems. During this time, access to the network registration system, Banner, Degree Auditing, Transcripts, payments, and reporting systems may be unavailable
Downtime window start 5/13/2021 3:00 AM
Downtime window end 5/13/2021 7:00 AM
Affected services
​Banner production – Admin Pages (Forms), Application Navigator, Banner Access Manager, Banner self-service, Touchnet – Payments/Deposits,
Workflow, uAchieve, DARS, FLVS, Transcripts, Appworx, Harvest, ODS, FAUDW Warehouse, DWPROD: OwlDone, DWPROD: FinancialAid Attendance Survey
IEAP Warehouse, WebFOCUS/ReportCaster, Account claiming, Password resets,
MSOP Instance, ACH or VPAS, Mandatory Course Entry Quiz, Accounts Self Service, Canvas Electronic Grading “Banner Grade Submissions” in Canvas, Wireless network authentication for guests, 4P Configuration, Admissions Status, Znumber page, egrades.fau.edu/* (except egrades itself), Group Management, Phonebill application pre latest system, Password expiration, network registration, netreg, networkregistrationadmin, DHCP Logger, Frevvo, Undergraduate Admissions, Graduate Admissions, Residency Project, OwlDone
Expected End-user impact:​The listed services will be temporarily offline while the patches are applied. Some applications may need to be restarted after the maintenance is complete.

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Application update – Cisco Meeting Servers
Description of change: ​The videoconferencing servers will undergo routine maintenance and will be unavailable.
Downtime window start 5/13/2021 9:00 AM
Downtime window end 5/13/2021 11:00 AM
Affected services: Hardware (non-zoom/webex) Videoconferencing
Expected End-user impact: Servers are used internally only – on-prem bridging will be disrupted, but no events are scheduled. Backup infrastructure is available if needed

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Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs. May 6 from 3:00AM to 7:00AM

Posted on May 4, 2021 at 3:16 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/06/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Student advising system maintenance
Description of change: OIT will be performing maintenance on the student advising system.
Downtime window start 5/6/2021 5:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: Student Advising system
Expected End-user impact: During this time, students and advisors may be unable to access details about their appointments or status.​

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Server Maintenance
Description of change: ​OIT will be applying updates to our videoconferencing services
Downtime window start 5/6/2021 3:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: ​​Cisco meeting and videoconferencing services.​
Expected End-user impact: ​Services will be unavailable during the maintenance window.​

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Windows configuration and deployment system upgrade
Description of change
​​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Downtime window start 5/6/2021 3:00 AM
Downtime window end 5/6/2021 6:00 AM
Affected services: ​​The system providing configuration, deployment and updates to Windows clients will be upgraded to the latest version
Expected End-user impact: ​​All OS deployments, app installs, windows updates from SCCM will be unavailable during the window

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Posted in Banner and Admin Systems, Systems, Video Conferencing

[COMPLETED] Campus VPN Maintenance

Posted on April 20, 2021 at 6:23 pm by jcooley2

The campus VPN maintenance is now completed.

Posted in Network and Telecom, Systems, Workday

Campus VPN Maintenance – Today at 5:15 p.m.

Posted on April 20, 2021 at 4:02 pm by jcooley2

OIT will be performing emergency maintenance on the campus VPN at 5:15 p.m. today. While the maintenance is underway, users will experience temporary disconnections and timeouts if they are using the VPN. We will post another announcement upon the conclusion of the maintenance.

Posted in Network and Telecom, Systems, Workday

OIT Systems Maintenance, Thurs. April 22 from 3:00AM to 7:00AM

Posted on April 20, 2021 at 10:48 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/22/2021 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Student Information System (Banner) Upgrade
Description of change: ​​OIT will be upgrading the Student Information System (Banner) with new releases from Ellucian.
Downtime window start 4/22/2021 3:00 AM
Downtime window end 4/22/2021 7:00 AM
Affected services: Student Information System (Banner)
Expected End-user impact: ​The Student Information System (Banner) will be unavailable during the upgrade.

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Student Information System (Banner) Maintenance
Description of change: OIT will be performing maintenance on the Student Information System (Banner).
Downtime window start 4/22/2021 3:00 AM
Downtime window end 4/22/2021 5:00 AM
Affected services: Student Information System (Banner)
​Expected End-user impact: No end-user impact is expected.

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Posted in Banner and Admin Systems

[RESOLVED] TouchNet Systems Maintenance, Friday, April 23rd from 3:00AM to 7:00AM

Posted on April 15, 2021 at 2:20 pm by silverst

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, April 23rd. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday