[RESOLVED] Zoom Maintenance

Posted on December 17, 2025 at 8:32 pm by wlinares

The issue affecting Zoom health accounts has been resolved. Health users should now be able to view all their meetings, including recently scheduled and past meetings.

Thank you for your patience as we worked to restore full functionality.

Update 12/17/2025 @ 9:30 pm: Update on Zoom Health Accounts

Users with @health.fau.edu email addresses should now be able to view all meetings they have personally scheduled, as well as any past meetings.

Please note: Meetings where health users are listed as alternative hosts or have scheduling privileges may take additional time to fully propagate and display correctly. These updates are currently processing gradually, so access will improve over time.

We will provide another status update by 10:00 AM tomorrow.

Thank you for your patience as we complete this process.

OIT will be performing maintenance on Zoom tonight 12/17/2025 from 8:00 PM to 10:00 PM to resolve an issue affecting health accounts.

During this time, users with @health.fau.edu email addresses may experience limited functionality, including not being able to view past meetings or see upcoming meetings.

All other accounts will not be impacted.

We appreciate your patience as we work to ensure Zoom services run smoothly.

Posted in Canvas / LMS, Educational Technologies, Email, Instructional Technologies, Lecture Capture, Video Conferencing

[Resolved] Authentication Web Applications Banner, Spot and Others. Access Denied

Posted on November 24, 2025 at 1:56 pm by cblock

We are seeing an increase in errors when logging into web applications where the user is receiving an “Access Denied” message. Users logging into Banner Self-Service, or Admin for example, will receive an Access Denied message, if they refresh they are able to login sometimes. Our Enterprise Applications team is currently reviewing our system logs to determine the cause. We will provide an update as we know more.

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Posted in Uncategorized

[RESOLVED] Snaplogic performance issues

Posted on November 18, 2025 at 9:11 am by wgallart

Snaplogic has reported they are currently investigating reports of performance degradation due to issues with Cloudfare hosting https://www.cloudflarestatus.com/.

We are looking into evaluating the current impact on our environment, but it seems to only effect logins at this time. Updates will be posted as they become available.

OIT

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TeamDynamix (HelpDesk) performance issues

Posted on November 10, 2025 at 9:54 am by turner

TeamDynamix has reported they are currently investigating reports of performance degradation. Updates will be posted as they become available.

OIT

Posted in Systems, Uncategorized

[Resolved] TeamDynamix Performance Issues

Posted on November 6, 2025 at 1:54 pm by zmacdonald

TeamDynamix has reported they are currently investigating reports of performance degradation. Updates will be posted as they become available

Update: TeamDynamix is reporting the incident is now resolved

Posted in Banner and Admin Systems, Educational Technologies, Instructional Technologies, Systems

[RESOLVED]Canvas Integration Service Interruptions

Posted on November 4, 2025 at 1:37 pm by cdominguez

Canvas is fully functional.

Several Canvas functions are currently experiencing issues. Users may experience errors accessing several parts of the Canvas LMS and its integrations (e.g., Mediasite, Lucid, Follett, etc.). Instructure is investigating to restore functionality as soon as possible. Updates will be provided on this post. For more info, visit Instructure’s status page.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Lecture Capture, Uncategorized

[Resolved] Forms service outage

Posted on October 31, 2025 at 9:50 am by johnsonc

The University forms service experienced a temporary outage this morning. The service has been restored and is operating normally. If you encountered an error, please retry submitting your form or logging back into the system.

Posted in Uncategorized

[RESOLVED] Microsoft Copilot Service Issues

Posted on October 29, 2025 at 11:26 pm by wlinares

Update 10/30/2025 @ 1:30 am: The issue with Microsoft Copilot has been resolved.

Users may experience difficulties accessing Microsoft Copilot Chat, particularly when using a web browser. Microsoft has confirmed this is a widespread issue affecting many users. We will provide additional updates as soon as they become available.

Posted in Educational Technologies, Instructional Technologies, Research Computing, Systems, Uncategorized

[RESOLVED] Canvas Log In Issues

Posted on October 27, 2025 at 9:31 am by zmacdonald

Canvas is showing a “Failed to Log In” error message for users. Our team is aware of the issue and working to resolve as soon as possible.

Update 9:43 AM: Canvas login functionality has been restored. Please contact the OIT Help Desk at 561-297-3999 if you continue to experience issues.

Posted in Canvas / LMS, Educational Technologies, Instructional Technologies, Systems

[RESOLVED] Success Network (EAB Navigate) is experiencing issues

Posted on October 20, 2025 at 1:39 pm by wlinares

Success Network (EAB Navigate) is now fully operational. We will continue to monitor the situation and will place a new post if services degrade in the future.

Success Network (EAB Navigate) is currently experiencing performance issues due to the ongoing AWS outage. Users may encounter slow load times or difficulty accessing the system. We are monitoring the situation and will provide updates as they become available. Thank you for your patience.

Posted in Banner and Admin Systems, Educational Technologies, Systems