OIT Systems Maintenance

Posted on November 6, 2024 at 3:45 pm by turner

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/07/2024 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thursday 7th November. Banner will not be available during this time.
Downtime window start: 11/07/2024 12:00 AM
Downtime window end: 11/07/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
Expected End-user impact: All end users of Banner will be impacted.

Banner, Graduate Admissions System and Admissions system Maintenance
Description of change: OIT will be performing maintenance on the graduate app, undergraduate app, and Banner from 6:00 a.m. until 8:00 a.m. on November 7th. During this time, access to Banner as well as admissions applications will be unavailable.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: Banner
Expected End-user impact: Service will be unavailable.

Personal Information Application Maintenance
Description of change: OIT will be performing maintenance on the Personal Information App from 6:00 a.m. until 8:00 a.m. on November 7th. During this time, the Personal Information App will be unavailable.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: ​Personal Info app
Expected End-user impact: ​Service will be unavailable.

Owlforms Maintenance
Description of change: Owlforms will be under maintenance from 6:00 a.m. until 8:00 on November 7th. During this time, Owlforms will not be available.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: ​Owlform
Expected End-user impact: ​Service will be unavailable.

Owldone Maintenance
Description of change: Owldone will be under maintenance from 6:00 a.m. until 8:00 on November 7th. During this time, no end user impact is expected.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: ​Owldone
Expected End-user impact: ​No downtime expected.

Posted in Banner and Admin Systems, Uncategorized

[Resolved] Mediasite Disruption

Posted on November 4, 2024 at 3:40 pm by acampb28

Search based functions are functioning normally.

Posted in Canvas / LMS, Lecture Capture

[Monitoring] Mediasite Disruption

Posted on November 4, 2024 at 12:55 pm by acampb28

Mitigation steps have been taken, and we continue to monitor the situation. Search based operations are currently functioning normally.

Posted in Canvas / LMS, Lecture Capture

Mediasite Disruption

Posted on November 4, 2024 at 12:13 pm by acampb28

Mediasite is aware of issues within the US Mediasite Video Cloud environment, and are working on a fix. Some users may experience slow results and timeouts from search based functions, including My Mediasite, Channels, and Showcase.

Posted in Canvas / LMS, Lecture Capture

Mediasite resolution delayed

Posted on October 28, 2024 at 8:51 pm by acampb28

Some users may still have trouble accessing Mediasite as configuration changes propagate across the Internet. Restarting your browser/computer or clearing your DNS cache may help.

Posted in Canvas / LMS, Lecture Capture

[Resolved] Mediasite Disruption

Posted on October 28, 2024 at 6:51 pm by acampb28

Mitigation steps have been completed

Posted in Canvas / LMS, Lecture Capture

Mediasite Disruption

Posted on October 28, 2024 at 4:00 pm by acampb28

Investigating – The vendor is investigating a potential issue in the Video Cloud environment and will provide more information when possible.

Posted in Canvas / LMS, Lecture Capture

[RESOLVED] Network Stability Issues – Jupiter Campus

Posted on October 24, 2024 at 5:25 pm by jcooley2

The network stability issues on the Jupiter campus have been resolved and stable network connectivity was restored around 4:30.

Posted in Network and Telecom

Network Instability – Jupiter Campus

Posted on October 24, 2024 at 3:23 pm by jcooley2

The Jupiter campus is experiencing network instability again affecting connectivity to the internet. OIT is currently working to resolve the issue and restore network connectivity to normal.

Posted in Network and Telecom

[RESOLVED] Network Instability – Jupiter Campus

Posted on October 24, 2024 at 11:10 am by jcooley2

The network instability issues at the Jupiter campus were resolved around 8:40 a.m. this morning. OIT has been monitoring the situation and has not seen further disruptions in the network after that time.

Posted in Network and Telecom
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