Resolved – Banner Admin Issues

Posted on August 12, 2025 at 11:00 am by cblock

Banner Admin service has been restored.

We are experiencing issues with Banner Admin currently. The forms are not being loaded and some users are reporting the following message: Authentication Failed – Error in Banner Admin service. We are looking at the issue now.

Posted in Uncategorized

Resolved – Banner Registration Intermittent Issues

Posted on August 1, 2025 at 7:57 pm by cblock

We have removed a server that was having issues serving the Registration application. Students should not have issues connecting to Registration now.

We are having intermittent issues with Banner Registration currently. We have identified the problem and we are implementing a solution currently. If a Student receives an error while trying to Register, please just close out your browser and try again. We will provide an update once fully resolved.

Posted in Uncategorized

Banner Maintenance

Posted on July 30, 2025 at 5:00 pm by csanchez2020

OIT will be performing Banner maintenance tomorrow, Thursday, July 31, from 12:00 a.m. to 7:00 a.m. During this time, Banner will be unavailable.

We apologize for any inconvenience caused.

Office of Information Technology
Florida Atlantic University

Posted in Banner and Admin Systems

Banner Maintenance

Posted on July 29, 2025 at 5:00 am by csanchez2020

OIT will be performing Banner maintenance today, Tuesday, July 29, from 12:00 a.m. to 7:00 a.m. During this time, Banner will be unavailable.

We apologize for any inconvenience caused.

Office of Information Technology
Florida Atlantic University

Posted in Banner and Admin Systems

[Resolved] Ft. Lauderdale campus network outage

Posted on July 24, 2025 at 8:14 am by ken

We are currently experiencing a network outage on the FAU Ft. Lauderdale campus. We are working to resolve the issue as soon as possible.

Posted in Network and Telecom

OIT Systems Maintenance

Posted on July 22, 2025 at 10:42 am by turner

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thur 7/24/2025 from 3:00AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

  1. Server Maintenance
    • Description: OIT will be performing server maintenance.
    • Date and Time: July 24, 2025, from 4:00 AM to 4:30 AM.
    • Impacted Services: assessment.fau.edu, crosswalk.fau.edu, grademan.fau.edu, SoftLic.fau.edu, techfee.fau.edu, transient.fau.edu, iss.fau.edu.
    • End User Impact: No end user impact is expected as these are incremental security updates.
  2. TLS Certificate Replacements for VPN
    • Description: OIT will be replacing the TLS certificates used for VPN services.
    • Date and Time: July 24, 2025, from 7:00 AM to 8:00 AM.
    • Impacted Services: VPN and HTTPS web services.
    • End User Impact: No end user impact is expected. There is a small chance that a user’s connection will drop if they are logging into the VPN at the moment the certificate is replaced.
  3. Update to Civics Literacy Process
    • Description: Update to Civics Literacy Process.
    • Date and Time: July 24, 2025, from 3:00 AM to 8:00 AM.
    • Impacted Services: Banner.
    • End User Impact: Students may be affected

Posted in Banner and Admin Systems, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance

Posted on July 15, 2025 at 10:47 am by turner

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Wed, 7/16/2025 and Thur 7/17/2025 from 10:00PM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

  1. Jupiter Campus System Migrations
    • Description: Systems will be migrating several resources from older hardware to newer hardware. Some network services may be temporarily impacted during the change window.
    • Start Time: July 17, 2025, 04:00 AM
    • End Time: July 17, 2025, 06:00 AM
    • Impacted Services: DNS and DHCP
    • End User Impact: All on-campus members of the Jupiter community will experience brief DNS and DHCP outages during the migrations.
  2. PaperCut Database Migration
    • Description: Migrating the database for the Papercut service to a new SQL Server environment to improve reliability, performance, and align with current infrastructure.
    • Start Time: July 18, 2025, 07:00 AM
    • End Time: July 18, 2025, 08:00 AM
    • Impacted Services: Papercut
    • End User Impact: A brief interruption to printing services may occur during the database migration.
  3. Slate – New Import to Reflect DR Holds
    • Description: New import to reflect DR holds.
    • Start Time: July 17, 2025, 07:00 AM
    • End Time: July 17, 2025, 07:05 AM
    • Impacted Services: Slate
    • End User Impact: Staff and Students
  4. Owl Files and Transcript Request Grails Upgrade
    • Description: Upgrade Owlfiles and Transcript Request framework to the latest version to be up to date with new features and security updates.
    • Start Time: July 16, 2025, 10:00 PM
    • End Time: July 16, 2025, 11:00 PM
    • Impacted Services: Owlfiles and Transcript Request
    • End User Impact: Staff and Students
  5. Slate – Special Consideration Flags for Profile Admits
    • Description: Slate integration updates.
    • Start Time: July 17, 2025, 03:00 AM
    • End Time: July 17, 2025, 08:00 AM
    • Impacted Services: Slate will be available during this upgrade.
    • End User Impact: No user impact
  6. SQL to Update Students Records Interest Codes
    • Description: Updates student records interest codes loaded from common app to correct records that should not have PH indicator.
    • Start Time: July 16, 2025, 12:00 PM
    • End Time: July 16, 2025, 12:01 PM
    • Impacted Services: N/A
    • End User Impact: Students
  7. Server Maintenance
    • Description: OIT will be performing server maintenance from 10:00 PM until 12:00 AM on Wednesday, July 16th. During this time, the undergraduate application, MyOwl Services, Owl KPIs, Owl Docs, Non-Degree Application, and Egrades may be down intermittently. Uachieve will be unavailable.
    • Start Time: July 16, 2025, 10:00 PM
    • End Time: July 17, 2025
    • Impacted Services: Owl KPIs, Owl Docs, Uachieve, directory, Owl Residency Portal, Owl Files, Personal Information, Owl Admin Pages, Program Admin, Transcript Request, Course Entry Quiz, Textbook Attestation, Non-Degree, Egrades
    • End User Impact: All
Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems, Uncategorized

TeamDynamix- Technician Reports Unable to edit or Create

Posted on July 14, 2025 at 5:05 pm by turner

TeamDynamix is currently investigating Work Management issues with report creation and editing existing reports. Some technicians are currently receiving a Permission error when trying to Create or Edit existing reports.

OIT will monitor the status from TeamDynamix and will post updates as we receive information.

Posted in Banner and Admin Systems, Systems, Uncategorized

Frevvo Authenticated Forms Have Resumed Normal Operation

Posted on July 10, 2025 at 5:00 pm by johnsonc

Forms.fau.edu’s Frevvo forms requiring authorization have been restored to normal operation. Thank you for your patience and understanding.

Posted in Banner and Admin Systems

Frevvo Authenticated Forms Currently Unavailable

Posted on July 10, 2025 at 1:11 pm by wlinares

We are currently experiencing issues with Frevvo online forms that require user authentication. Our team is actively investigating the problem. We will provide an update as soon as more information becomes available. Thank you for your patience.

Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized
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