OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Thursday December 19th. During this window, all campuses will experience brief interruptions in connectivity to the internet and to internal network-based services.
Network Maintenance – All Campuses – December 19th from 12:00 a.m. until 3:00 a.m.
Posted in Network and Telecom
[Resolved] Papercut web printing offline Thursday 12/5/24 from 5AM to 8AM
Papercut web printing from fauprint.fau.edu will be offline this Thursday morning, 12/5/24 between 5AM and 8AM while we perform maintenance on the system. This outage will not affect other methods of Papercut printing such as with the Papercut client or mapped printers in the computer labs.
[Resolved] Service outages reported for Microsoft 365
Microsoft is currently experiencing issues worldwide. This affects Outlook and Teams apps, among others. Microsoft is working on the issue and will post updates when available.
[Resolved] Issues Affecting Canvas Login Attempts
This issue has been resolved as per Instructure’s status page.
Users are currently experiencing errors when attempting to log into Canvas. This has been reported and is being investigated. If you experience issues, please try to sign in later. We will update this post with new details as we have more info.
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/07/2024 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on Thursday 7th November. Banner will not be available during this time.
Downtime window start: 11/07/2024 12:00 AM
Downtime window end: 11/07/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
Expected End-user impact: All end users of Banner will be impacted.
Banner, Graduate Admissions System and Admissions system Maintenance
Description of change: OIT will be performing maintenance on the graduate app, undergraduate app, and Banner from 6:00 a.m. until 8:00 a.m. on November 7th. During this time, access to Banner as well as admissions applications will be unavailable.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: Banner
Expected End-user impact: Service will be unavailable.
Personal Information Application Maintenance
Description of change: OIT will be performing maintenance on the Personal Information App from 6:00 a.m. until 8:00 a.m. on November 7th. During this time, the Personal Information App will be unavailable.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: Personal Info app
Expected End-user impact: Service will be unavailable.
Owlforms Maintenance
Description of change: Owlforms will be under maintenance from 6:00 a.m. until 8:00 on November 7th. During this time, Owlforms will not be available.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: Owlform
Expected End-user impact: Service will be unavailable.
Owldone Maintenance
Description of change: Owldone will be under maintenance from 6:00 a.m. until 8:00 on November 7th. During this time, no end user impact is expected.
Downtime window start: 11/07/2024 6:00 AM
Downtime window end: 11/07/2024 8:00 AM
Affected services: Owldone
Expected End-user impact: No downtime expected.
Posted in Banner and Admin Systems, Uncategorized
[Resolved] Mediasite Disruption
Search based functions are functioning normally.
Posted in Canvas / LMS, Lecture Capture
[Monitoring] Mediasite Disruption
Mitigation steps have been taken, and we continue to monitor the situation. Search based operations are currently functioning normally.
Posted in Canvas / LMS, Lecture Capture
Mediasite Disruption
Mediasite is aware of issues within the US Mediasite Video Cloud environment, and are working on a fix. Some users may experience slow results and timeouts from search based functions, including My Mediasite, Channels, and Showcase.
Posted in Canvas / LMS, Lecture Capture
Mediasite resolution delayed
Some users may still have trouble accessing Mediasite as configuration changes propagate across the Internet. Restarting your browser/computer or clearing your DNS cache may help.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Mediasite Disruption
Mitigation steps have been completed
Posted in Canvas / LMS, Lecture Capture