The telephone system core battery will be replaced Thursday, June, 22, 2017 at 10PM through Friday, June 23, 2017 6AM
During this time, there will be intermittent disruption of inbound and outbound telephone calls.
In the event of an emergency the FAU police department can be reached at 561-271-5163 by using a cellular or other non-FAU phone.
How users login to Workday has been updated and tested successfully.
Power and network connectivity in all buildings has been restored on the Jupiter campus.
Thank you
Due to an extended power outage, some buildings on the Jupiter campus may lose network and Wi-Fi connectivity until the power is restored.
Thank you
Status: 6/21/17 6:45PM
The password change/reset delays have been resolved and are back to functioning as normal.
We appreciate your patience and support.
OIT
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Status: 6/21/17 5:30PM
Please be advised that the issue with password change delays has been resolved, however, the system is currently processing the password changes and should normalize in no more than a couple of hours. If you change your password during this time please be aware that it may take some time to propagate to all systems.
We appreciate your patience.
OIT
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Password changes/reset is currently experiencing extended delays. We recommend holding off changing your password until further notice.
We are working with due diligence to resolve this issue.
We appreciate your patience during this time.
OIT
On Friday, June 23, 2017, between 12:01 am and 3:00 am, OIT will be performing Network maintenance affecting portions of the Boca Datacenter. No end-user impact is expected.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 06/22/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Application maintenance – Workday
Description of change: Workday will be updated to improve how users login in.
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: Workday Production, Implementation, and Preview
Affected systems: workday.fau.edu
Expected End-user impact: During this time, users may be unable to login.
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Server maintenance – Upgrade ODS to the new version ODS 9.0
Description of change: OIT is upgrading ODS from version 8.5 to 9.0
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: ODS production environment. WebFocus won’t be able to connect to the ODS database.
Affected systems: odsprod
Expected End-user impact: During this time, ODS will be unavailable.
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Hardware maintenance – Telephone system core battery replacement
Description of change: The current telephone battery system will be replaced with a new battery system.
Downtime window start: 6/22/2017 10:00 PM
Downtime window end: 6/23/2017 6:00 AM
Affected services: Inbound and outbound calling
Affected systems: AT&T smart jacks, call processing
Expected End-user impact: During this time, there will be intermittent disruption of inbound and outbound telephone calls. In the event of an emergency end-users should use a cellular or non FAU phone to dial 911.
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Server maintenance – Banner XE
Description of change: This upgrade builds onto the infrastructure for all of the other Banner XE modules and specifically supports the latest upgrade and modification of the Student Registration Self Service module.
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE
Affected systems: Banner XE
Expected End-user impact: During this time we do not anticipate any end-user impact.
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Server maintenance – Banner XE Student Registration Self Service
Description of change: This upgrade expands the functionality of the Student Registration Self Service module
Downtime window start: 3:00 AM
Downtime window end: 7:00 AM
Affected services: Banner XE Student registration self-service
Affected systems: Banner XE Student Registration Self Service module
Expected End-user impact: During this time, Banner XE self service link will be unavailable for a brief time
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We are currently experiencing intermittent issues with single-sign on. This impacts services such as Workday and Canvas. We are working on resolving the issue as soon as possible.
We apologize for the inconvenience this may cause.
OIT
The error with Mediasite video playback has been resolved. OIT will continue to monitor the situation.
Some Mediasite videos are not playing back and return the error:
Some media for this presentation failed to download. Reloading the presentation may resolve the problem.
OIT is aware of the issue and is working with the vendor towards a resolution.