Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/16/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Maintenance
Description of change: OIT will apply routine patches to redundant LDAP user/configuration information servers at disaster recovery location (NWRDC)
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: No service downtime expected but for full disclosure, the NWRDC oud servers are part of the cluster of: Production OUD (Oracle Unified Directory) servers, services that rely on them such as OIM (Identity Management), and servers/clients that rely on them for login authentication.
Expected End-user impact: During this time, no end-user impact is expected as any reboots necessary will be done in a rolling manner.
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Server Upgrade
Description of change: OIT will be upgrading the software on its spam filtering appliances.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Inbound FAU Email, smtp.fau.edu
Expected End-user impact: During this time, inbound email may be delayed. Mail relayed through smtp.fau.edu may fail during the change window.
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Server Maintenance
Description of change: OIT will add a test appliance to FAU’s web traffic director cluster to pull a copy of the configuration data
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: No service interruption expected but for full disclosure: a plethora of web domains and vanity domains are resolved via the Global Traffic Manager. Major ones are: www.fau.edu, sso.fau.edu, forms.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.
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Exit Form II
Description of change: OIT will apply a frevvo form for matriculated students who wish to withdraw/terminate from the university.
Downtime window start: 6:00 AM
Downtime window end: 8:00 AM
Affected services: Banner
Expected End-user impact: When students attempt to drop their last course in Banner they will now have an error message that redirects them to Exit Form II instead of Exit I.
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Account cleanup
Description of change: OIT will be removing old user accounts
Downtime window start: 6:00 AM
Downtime window end: 6:15 AM
Affected services: AD login
Expected End-user impact: During this time, no end-user impact is expected
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Server Maintenance
Description of change: We will be making a configuration change to Onbase webservers that will require a restart
Downtime window start 4/16/2020 3:00 AM
Downtime window end 4/16/2020 4:00 AM
OIT Units involved in the change (Internal Only) Systems and AS DEV
Affected services: Onbase web users will be logged off if connected during the restart (15 second window)
Expected End-user impact: During this time, no end-user impact is expected.