The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, 4/24/2020. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.
[RESOLVED] TouchNet Systems Maintenance, Friday, April 24th from 3:00AM to 7:00AM
OIT Systems Maintenance, Thurs. April 16 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/16/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Maintenance
Description of change: OIT will apply routine patches to redundant LDAP user/configuration information servers at disaster recovery location (NWRDC)
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: No service downtime expected but for full disclosure, the NWRDC oud servers are part of the cluster of: Production OUD (Oracle Unified Directory) servers, services that rely on them such as OIM (Identity Management), and servers/clients that rely on them for login authentication.
Expected End-user impact: During this time, no end-user impact is expected as any reboots necessary will be done in a rolling manner.
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Server Upgrade
Description of change: OIT will be upgrading the software on its spam filtering appliances.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Inbound FAU Email, smtp.fau.edu
Expected End-user impact: During this time, inbound email may be delayed. Mail relayed through smtp.fau.edu may fail during the change window.
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Server Maintenance
Description of change: OIT will add a test appliance to FAU’s web traffic director cluster to pull a copy of the configuration data
Downtime window start: 5:00 AM
Downtime window end: 6:00 AM
Affected services: No service interruption expected but for full disclosure: a plethora of web domains and vanity domains are resolved via the Global Traffic Manager. Major ones are: www.fau.edu, sso.fau.edu, forms.fau.edu
Expected End-user impact: During this time, no end-user impact is expected.
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Exit Form II
Description of change: OIT will apply a frevvo form for matriculated students who wish to withdraw/terminate from the university.
Downtime window start: 6:00 AM
Downtime window end: 8:00 AM
Affected services: Banner
Expected End-user impact: When students attempt to drop their last course in Banner they will now have an error message that redirects them to Exit Form II instead of Exit I.
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Account cleanup
Description of change: OIT will be removing old user accounts
Downtime window start: 6:00 AM
Downtime window end: 6:15 AM
Affected services: AD login
Expected End-user impact: During this time, no end-user impact is expected
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Server Maintenance
Description of change: We will be making a configuration change to Onbase webservers that will require a restart
Downtime window start 4/16/2020 3:00 AM
Downtime window end 4/16/2020 4:00 AM
OIT Units involved in the change (Internal Only) Systems and AS DEV
Affected services: Onbase web users will be logged off if connected during the restart (15 second window)
Expected End-user impact: During this time, no end-user impact is expected.
Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services – US East Coast
Webex Engineering has scheduled a maintenance window to support ongoing service maintenance for Webex Meeting Services.
— Scheduled Maintenance Window — Start: Friday, April 10, 2020, 10:00 PM PDT (GMT-7) Complete: Friday, April 10, 2020, 11:59 PM PDT (GMT-7)
— User Experience — During the maintenance window, hosts and participants may experience the following service impacts:
Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.
Recordings that were made prior to this maintenance will NOT be available during this maintenance.
OIT Systems Maintenance, Thurs. April 9, from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/09/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Integration of new sexual harassment training tool
Description of change: OIT will integrate a new sexual harassment tool with Banner using a Snaplogic pipeline to integrate banner with the new tool from Everfi, a third party service.
Downtime window start: 12:00 AM
Downtime window end: 12:00 AM
Affected services: No services are affected.
Expected End-user impact: During this time no end-user impact is expected.
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Server Upgrade
Description of change: OIT will be upgrading the software on one of its mail servers.
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: On-premises exchange – mail.fau.edu
Expected End-user impact: During this time, no-end user impact is expected since all user mailboxes are hosted in Office 365. This change only impact on-premises exchange, which will be unavailable.
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Starfish relationships and Managed relationships files down (no access to calandar, students, flags, etc.)
Resolved
[Resolved] Webex Meetings: Users are intermittently unable to connect to computer audio (VoIP)
11:33am – WebEx Engineering continues to work on updating the VoIP services. Many of the services have been restored, but additional work is underway to complete the task. Previously affected users should close out of their meeting and rejoin to enable audio and video. Remaining affected users may see connection issues or may be able to connect to audio, but the client computer video option may be unavailable.
10:59am – Engineering is working to address an issue affecting the computer audio (VoIP) component of Webex Meetings. Users connecting to sites hosted in the US region may not be able to join meetings using the Webex computer client for audio or video. Users can connect using telephony call-in or call-back, Webex Teams, or video endpoints (SIP connections) as an alternative.
Forms restart
The forms service forms.fau.edu (frevvo) needed to be restarted due to a newly discovered issue. We are investigating the problem and will restart the service as needed until the vendor resolves the issue.
[RESOLVED]TouchNet Interruptions
The TouchNet payment processing system is currently experiencing intermittent issues during the payment process.
Tuition Payments are being impacted. We are currently working on a resolution, and will update when it is resolved.
OIT Systems Maintenance, Thurs. April 2 from 3:00AM to 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/02/2020 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Server Configuration Change
Description of change: OIT will be changing the domain several servers are joined to.
Downtime window start: 4:00 AM
Downtime window end: 6:00 AM
Affected services: NetApp services primarily used by the systems team. A development server used by the IEA team.
Expected End-user impact: During this time, services hosted on these systems will be unavailable.
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WebFocus Server Maintenance
Description of change: OIT will be applying the Webfocus upgrade 8.2.06
Downtime window start: 3:00 AM
Downtime window end: 6:00 AM
Affected services: WebFOCUS/Leap Ahead Production environment.
Expected End-user impact: During this time, services that listed above will be unavailable at times.
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Server Upgrade
Description of change: OIT will be upgrading software on one of its servers.
Downtime window start: 3:00 AM
Downtime window end: 4:00 AM
Affected services: Azure AD and Active Directory synchronization
Expected End-user impact: During this time, new users and and user change syncs between Azure AD and On-Prem AD will be delayed while a full sync is done after the connector is upgraded. In previous upgrades the full sync is completed around noon of the same day.
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Clockwork Maintenance
Description of change: OIT will be performing on the Clockwork system.
Downtime window start: 3:00 AM
Downtime window end: 5:00 AM
Affected services: Not Applicable
Expected End-user impact: During this time, no end-user impact is anticipated.
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