The issue authenticating with the Mediasite Catalogs in Canvas has been resolved.
[Update] Mediasite Catalog
We believe we have identified the issue with the intermittent errors affecting the Mediasite Catalog in Canvas. We are currently taking steps to mitigate this issue. This process should be completed by this (Tuesday 5/29) evening.
Posted in Canvas / LMS, Lecture Capture
Mediasite Catalog
Some users are reporting intermittent issues accessing the Mediasite Catalog in Canvas. A case has been opened and is pending with the vendor.
If you encounter a stale request, you can attempt to side-step the issue by reloading the catalog (click on the catalog link from the menu), or by clicking to another LTI tool such as Zoom and back to the catalog.
Posted in Canvas / LMS, Lecture Capture
[Resolved] Zoom Canvas Integration Errors
UPDATE: This is resolved. The integration is back to normal operation.
Users are experiencing errors when trying to load the Zoom Canvas integration in their courses. We will be updating this post as we receive updates on this issue.
In the meantime, meeting hosts can copy the join URL for their upcoming meetings and share them via email, announcements, etc. To do so:
- Go to https://fau-edu.zoom.us and click the Sign In button.
- If prompted, sign in with your FAU credentials.
- Click the Meetings button in the navigation menu on the left.
- Click the title of your upcoming meeting.
- Click the copy button for the Invite Link (screenshot below):
- Paste the link in a message/announcement to the attendees/students that need to attend.
Once sent, your attendees will be able to join your meeting by opening the link. As the host you can start the meeting by clicking the Start button on the page where you copied the link.
[Resolved] Issue with multiple Zoom Services
Services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect.
Posted in Canvas / LMS, Video Conferencing
[RESOLVED] Papercut web printing (fauprint.fau.edu) intermittently offline between 12PM and 1PM on Tuesday 2/25/2025
Maintenance has concluded.
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We are performing maintenance on Papercut web printing between 12PM and 1PM today. This work may require the service to be offline for brief periods during this time.
Duo SMS/Telephony Authentication unavailable
Our two factor authentication Duo is currently experiencing an issue causing SMS and Phone Call delivery failures. The vendor is currently investigating and a status is available at https://status.duo.com/
Duo Mobile push notifications continue to function as normal and we recommend that you setup your mobile device with Duo Mobile using the instructions below: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=73770
Thank you
Office of Information Technology
[Monitoring] Mediasite Unavailable (FAU networks)
Mediasite is once again accessible from FAU campus networks. Classroom recordings from 1/28/2025 are in process now and should be available shortly. We continue to monitor the service for any recuring issues.
Posted in Canvas / LMS, Lecture Capture
[Update] Mediasite Unavailable (FAU networks)
Mediasite continues to be unavailable from FAU campus networks. While Mediasite is available off campus, the interruption on FAU’s network will prevent the upload of new lecture capture videos. Classes are still recorded but will not be available until the issue is resolved.
Where appropriate, users are encouraged to use alternative methods for recording, such as Zoom.
Posted in Canvas / LMS, Lecture Capture
Mediasite Unavailable
Currently, Mediasite is unavailable. The vendor has been alerted and is working on a solution.
Posted in Canvas / LMS, Lecture Capture