Network Switch Upgrade – Tuesday, May 21 from 5:00 AM to 7:00 AM

Network Switch Upgrade
Description of change: OIT’s Networking team will be upgrading one of the data center switches. Multiple servers and services will be unavailable during this time.

Downtime window start: 05/21/2024 5:00 AM
Downtime window end: 05/21/2024 7:00 AM

Affected services: The following services will be impacted during the upgrade:
Web server
Transcript Request, Personal Information
OwlDocs, OwlFiles, Owl Residency Portal
OwlDone, SPOT
Mandatory Course Entry Quiz, Guest Wireless SMS, Account Claiming SMS
Owlcard software licensing
Graduate College MyPoS
Sunapsis
Johnson Controls / Siemens
Canvas
Crestron configuration tool
Citrix desktop and apps via apps.fau.edu
OIT Lab Camera System
Library Admin Workstation
Squid Proxy for Voice VLAN
Monitoring for Networking
OIT Systems Desktop
XLerator & db server
Google User Migration
Registrar Office email campaign server
eduroam radius server
Radius
Campus Recreation – Fusion Software
LDAP
Automation
FAU Tax software
Load balancer related
Dell OME
PowerBI on-prem data connector
Remote desktop
Splunk sandbox
NetApp cloud connectors
Email distribution
Admin server
DNS
WatchdogEX Monitoring System
PD Access Control
Grants ERA Web portal

End-user impact: The listed services will be unavailable during this time. Please note, other services not listed above may be impacted as well. If you encounter an issue, please try again after the upgrade has been completed.

Posted in Banner and Admin Systems, Educational Technologies, Email, Instructional Technologies, Network and Telecom, Research Computing, Systems, Uncategorized

[Resolved]Fort Lauderdale Campus Connectivity Outage

A fiber outage has been detected at the Fort Lauderdale campus, a ticket with the service provider has been opened and we are awaiting resolution.

Posted in Network and Telecom, Uncategorized

Network Maintenance – All Campuses 12:00 a.m. until 3:00 a.m.

OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Friday March 15th. During this maintenance, short disruptions of connectivity to and from the internet and to campus technology resources will occur.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Feb 22 from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/22/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1am. until 7:00 a.m. on February 22nd. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 02/22/2024 1:00 AM
Downtime window end: 02/22/2024 7:00 AM
Affected services: Banner Admin, Self Service
End-user impact: Banner will be unavailable during this time. All end users of Banner will be impacted.

Server change
Description of change: OIT will be updating the Banner test environments
Downtime window start: 02/22/2024 5:00 AM
Downtime window end: 02/22/2024 5:30 AM
Affected services: Banner test environments: DEVL, TEST
End-user impact: Banner test environments will be unavailable during this time.

Research Computing Health Frevvo Maintenance
Description of change: Research Computing will be performing system maintenance of the Health Frevvo file connector. During this time saving forms to \health.ad.fau.edu will be offline
Downtime window start: 02/22/2024 8:00 AM
Downtime window end: 02/22/2024 9:00 AM
Affected services: Frevvo file connector
End-user impact: During this time users will not be able to save forms to this file location

Upgrade data center switch
Description of change: Networking will be upgrading a switch in building 96.
Downtime window start: 02/23/2024 6:00 AM
Downtime window end: 02/23/2024 7:00 AM
Affected services: Services running on Hyper V stack in bld 96
End-user impact: No end-user impact is expected

Posted in Banner and Admin Systems, Network and Telecom, Research Computing, Systems

[COMPLETED] Network Maintenance – All Campuses Friday Feb 9th from 12:00 a.m. until 3:00 a.m.

The network maintenance scheduled for this morning has been completed.

Posted in Network and Telecom

Network Maintenance – All Campuses Friday Feb 9th from 12:00 a.m. until 3:00 a.m.

OIT will be performing network maintenance affecting all campuses from 12:00 a.m. until 3:00 a.m. on Friday February 9th. During this maintenance, short disruptions of connectivity to and from the internet and to campus technology resources will occur.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Feb 1, from 12:01AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/01/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server network migration
Description of change: OIT will be making network changes to servers which will impact their availability
Downtime window start: 02/01/2024 3:00 AM
Downtime window end: 02/01/2024 6:00 AM
Affected services: Most services will be impacted by this changes for a brief moment
End-user impact: Any service may become unavailable for short periods of time during the window

Server Maintenance
Description of change: OIT will make some configuration changes to user account information servers (LDAP) to accommodate new projects.
Downtime window start:02/01/2024 5:00 AM
Downtime window end: 02/01/2024 6:00 AM
Affected services: Applications that rely on the OUD (Oracle Unified Directory) LDAP servers for authentication or information.
End-user impact: No end-user impact is expected.

Posted in Network and Telecom, Systems

[UPDATE] AT&T Connectivity Issues to FAU

The connectivity issues between AT&T and FAU appear to be improving and FAU services should be generally available to users on AT&T internet connections at this time. We are still seeing small amounts of packet loss, however, affecting both AT&T and Comcast. These disruptions appear to be the result of several fiber cuts across south Florida causing congestion at ISPs.

Posted in Canvas / LMS, Network and Telecom

AT&T Connectivity Issues to FAU

AT&T internet users are currently experiencing issues connecting to FAU. Other internet service providers that utilize AT&T connectivity may also be affected. As a result of these issues, some users will experience dropped traffic, slow-loading web pages, and other degradation of performance. We will provide an update when we have more information.

Posted in Canvas / LMS, Instructional Technologies, Network and Telecom

[COMPLETED][NETWORK MAINTENANCE] Saturday September 30th from 12:00 a.m. until 2:00 a.m.

The network maintenance scheduled for this morning has been completed.

Posted in Network and Telecom