Workday is currently experiencing a service interruption. We are monitoring and will update once we have more information.
OIT
[RESOLVED]Workday is currently unavailable
[RESOLVED]Intermittent login issues accessing Banner
Some users may experience an error when trying to access Banner Self-service, Admin, or any other Banner services.
We are investigating and will update as soon as possible.
OIT
Outlook/email issues on iOS
Users may be unable to access their email using the native mail app on iOS devices. You may get prompted to login.
Microsoft has posted the following status at https://portal.office.com/servicestatus
We will update as more information is available.
[RESOLVED] Papercut web printing (fauprint.fau.edu) intermittently offline between 12PM and 1PM on Tuesday 2/25/2025
Maintenance has concluded.
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We are performing maintenance on Papercut web printing between 12PM and 1PM today. This work may require the service to be offline for brief periods during this time.
Duo SMS/Telephony Authentication unavailable
Our two factor authentication Duo is currently experiencing an issue causing SMS and Phone Call delivery failures. The vendor is currently investigating and a status is available at https://status.duo.com/
Duo Mobile push notifications continue to function as normal and we recommend that you setup your mobile device with Duo Mobile using the instructions below: https://helpdesk.fau.edu/TDClient/2061/Portal/KB/ArticleDet?ID=73770
Thank you
Office of Information Technology
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 2/06/2025 from 4:00 AM to 8:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Printing Services Maintenance
Description of change: OIT will be upgrading printing services used in the computer labs, library, and web printing on Thursday, February 6th, between the hours of 4AM and 7AM.
Change window start: 2/06/2025 4:00 AM
Change window end: 2/06/2025 7:00 AM
Affected services: Papercut pay for printing services including lab printing, pop-up client printing and web printing via fauprint.fau.edu.
Expected End-user impact: Printing services in the labs, library, and fauprint.fau.edu will be intermittently unavailable during this upgrade.
Deploy New Alert Software that will replace Altertus to Boca
Description of change: OIT will silently push out new SirCom alert software to all Intune/SCCM managed laptops and desktops for the Boca Campus starting Friday, February 7, at midnight.
Change window start: 2/07/2025 12:00 AM
Change window end: 2/14/2025 12:00 AM
Affected services: Intune Managed desktops and laptops
Expected End-user impact: None.
Banner graduation date change for College of Medicine
Description of change: OIT will be making a change to update the graduation date for the entire upcoming College of Medicine graduation class from 5/5/2025 – 5/6/2025.
Change window start: 2/06/2025 6:00 AM
Change window end: 2/06/2025 8:00 AM
Affected services: Banner
Expected End-user impact: ​Services will be available.
Intermittent DNS lookup issues
OIT is investigating DNS related issues which may cause internal websites not to load. More information will be provided as it becomes available.
Posted in Systems
OIT Systems Maintenance
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 1/23/2024 from 12:00 AM to 12:00 PM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Server Maintenance
Description of change: OIT will be performing routine maintenance the email gateways from 5:00 a.m. until 6:00 a.m. on Thursday January 23rd. Email delivery may be impacted during this time.
Downtime window start: 1/23/2024 5:00 AM
Downtime window end: 1/23/2024 6:00 AM
Affected services: Email delivery
Expected End-user impact: None expected
Server Maintenance
Description of change: OIT will be performing server maintenance on Thursday, January 23rd at midnight. During this time, there may be some interruptions when logging into university systems.
Downtime window start: 1/22/2024 11:30 PM
Downtime window end: 1/23/2024 12:00 AM
Affected services: 4P
Expected End-user impact: Service will be unavailable.
Load process package WSAKETBL change
Description of change: OIT will be making a change to the load process package which will add additional attributes that may be missing in Banner for returning students from 6:00 am until 12:00 pm on Thursday, January 23rd. Banner will be available during this time.
Downtime window start: 1/23/2024 6:00 AM
Downtime window end: 1/23/2024 12:00 PM
Affected services: Banner
Expected End-user impact: ​Services will be available.
[Resolved] Papercut web printing offline Thursday 12/5/24 from 5AM to 8AM
Papercut web printing from fauprint.fau.edu will be offline this Thursday morning, 12/5/24 between 5AM and 8AM while we perform maintenance on the system. This outage will not affect other methods of Papercut printing such as with the Papercut client or mapped printers in the computer labs.
[Resolved] Service outages reported for Microsoft 365
Microsoft is currently experiencing issues worldwide. This affects Outlook and Teams apps, among others. Microsoft is working on the issue and will post updates when available.