Potential Issues Connecting to the Campus VPN

VPN users connecting to the VPN may encounter an error that says “Authentication Rejected by Server” when they attempt to connect to the VPN. This is caused by a bug introduced in a recent Windows Update patch. If you encounter this error, upgrade your VPN client by downloading a new version from the VPN webpage. The VPN webpage is accessible from the OIT homepage. If you do not encounter the problem, and are prompted by the VPN to upgrade your client, allow it to do so to avoid potential issues in the future.

Posted in Banner and Admin Systems, Network and Telecom, Systems, Workday

[Completed] Network maintenance on Jan 5 from 5:00 am – 6:00 am

OIT will be performing network maintenance on Friday, January 5 from 5:00 a.m. until 6:00 a.m. Due to the nature of the maintenance, users may experience intermittent Internet and network outages lasting approximately 10 minutes during this window.

Thank you

Posted in Network and Telecom, Systems

[Completed] Network maintenance on Jan 3 from 4:00 am – 5:30 am

The network maintenance scheduled for January 3rd has been completed.

Thank you

Posted in Network and Telecom, Systems

OIT Systems Maintenance – Thurs. Jan 4 from 3:00AM to 4:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/04/2018 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Server Maintenance
Description of change: OIT will be making some changes on our main proxy server (octopus.fau.edu)​,  two internal DNS servers (dnsboc0, dnsboc1),  two time servers (ntp1, ntp2) and DHCP servers to allow for future network optimizations.
Downtime window start: 4:00 AM
Downtime window end: 5:30 AM
Affected services: Any OIT or other departmental servers residing on internal 10.x FAU networks that rely on octopus.fau.edu as the proxy server to connect to the outside internet. Any internal clients relying on dnsboc0 or dnsboc1 to resolve DNS entries. Any internal clients relying on ntp1 and ntp2 for time synchronization. Any internal clients attempting to obtain a DHCP IP during the moment of maintenance
Affected systems: octopus.fau.edu, ntp1, ntp2, dnsboc0, dnsboc1, dhcpboc0, dhcpboc1
Expected End-user impact: During this time, there will be intermittent loss of connectivity on the Boca campus to the outside for servers and services that rely on octopus.fau.edu. Intermittent loss of connectivity on Boca campus to the internal and external sites due to clients not being able to resolve DNS. Intermittent loss of time synchronization abilities on Boca campus. Intermittent​ loss of ability to obtain an IP on Boca campus due to DHCP servers being down.

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Posted in Systems

Network maintenance on Jan 3 from 4:00 am – 5:30 am

OIT will be performing network maintenance on Wednesday, January 3 from 4:00 a.m. until 5:30 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 15 minutes during this window. 

Thank you

Posted in Network and Telecom, Systems

[Resolved] Network outage at Ft. Lauderdale Campus

The network outage on the Ft. Lauderdale campus has been resolved.

Thank you

Posted in Network and Telecom

Network outage at Ft. Lauderdale Campus

We are experiencing a network outage at the FAU Ft. Lauderdale Campus.  We are working to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Dec 21 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 12/21/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:
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Server Maintenance
Description of change: OIT will be performing configuration changes on this server (idmgatewayp.fau.edu) to allow for future optimizations to the FAU network.
Downtime window start: 5:30 AM
Downtime window end: 6:00 AM
Affected services: IDM
Affected systems: idmgatewayp.fau.edu
Expected End-user impact: During this time, there is no end user impact as this server performs internal IDM operations.

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Server maintenance
Description of change: OIT will be performing configuration changes on the server jira.fau.edu to allow for later optimizations to the FAU network.
Downtime window start: 5:00 AM
Downtime window end: 5:30 AM
Affected services: OIT jira project tracking and confluence knowledge base
Affected systems: jira.fau.edu, kb.fau.edu
Expected End-user impact: During this time, there will be intermittent connectivity to jira project tracking or confluence knowledge base

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Server Maintenance
Description of change:  OIT will be upgrading the Global Traffic Manager (hereinafter referred to as GTM) for Boca and NW for compatibility of health monitors and TLS 1.2
Downtime window start: 2:00 AM
Downtime window end: 7:00 AM
Affected services: We do not expect any services to be affected by the upgrade as we will be changing DNS entries for the affected services.
The services are.
adfs.fau.edu, bb.fau.edu, bblt.fau.edu, biology.fau.edu, ?boc22-s-vws-sa.,
boc22-s-vws-sr, boc22-s-vws-web, ceecs.fau.edu, ces.fau.edu, dessa.fau.edu, eng.fau.edu, fauhigh.fau.edu, geosciences.fau.edu, green.fau.edu, innovate.fau.edu, med.fau.edu, myfau.fau.edu, ome.fau.edu, osd.fau.edu, palmpointe.fau.edu, physics.fau.edu, science.fau.edu, sso.fau.edu,
ssot.fau.edu, tradition.fau.edu, vhealth.fau.edu, wordpress.fau.edu, www.fau.edu
Affected systems: gtm1.fau.edu, gtm2.fau.edu
Expected End-user impact: During this time, there is no end user impact.

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Posted in Systems

Possible delays in password changes

We are applying updates during the winter break that may cause delays in password changes. Please be aware we are actively monitoring the process.

 

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems, Uncategorized

Yahoo cloud latency issues

We are experiencing latency issues with some sites in the yahoo cloud. Our WAN providers have been made aware and are currently working to resolve with yahoo.

Posted in Network and Telecom
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