[RESOLVED] Echo360 playback

The Echo360 web server was restarted and video playback is now stable.

Posted in Lecture Capture

Echo360 playback unavailable

Playback of Echo360 videos may intermittently be unavailable and report an error.  OIT is aware of the situation and working on a resolution.

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Posted in Instructional Technologies, Lecture Capture

Banner INB – Error message upon launch

During our regular OIT Maintenance window this morning, we installed a forms server patch in Banner INB that may produce an error for anyone launching Banner INB –  Error message: “FRM-92160: Fatal Error: web client version is too old.”

To resolve this issue you will need to clear your Java cache by following these steps:

To clear your Java cache in Windows:

  1. Click Start > Control Panel.
  2. Locate and double click the Java icon in the Control Panel.
  3. Click Settings under Temporary Internet Files.
  4. Click Delete Files.
  5. Select all boxes and click OK on Delete Temporary Files window.
  6. Click OK on Temporary Files Settings window.
  7. Click OK to close the Java Control Panel.

To clear your Java cache in Mac OS X:

  1. Double click your Mac hard drive.
  2. Double click Applications.
  3. Double click Utilities.
  4. Double click Java Preferences.
  5. Click the Network tab.
  6. Click the Delete Files… button.
  7. You are prompted to delete your temporary files for Java. Make sure all boxes are selected with check marks. Click OK.
  8. Close the Java Preferences window.

For additional assistance, please contact the OIT Help Desk at 561.297.3999 or submit a ticket via the Online ticketing system: helpdesk.fau.edu

Posted in Banner and Admin Systems

OIT Systems Maintenance, Thurs. Feb 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/09/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Oracle Forms server patchset
When: 3:00AM to 6:00AM
Affected services: Banner INB​
Affected systems: sctforms and sctforms2​
Description of maintenance: Apply Oracle patchset p16471668_111170_Linux-x86-64 to the production Banner INB forms servers.  This will upgrade Forms version from 11.1.1.6 to 11.1.1.7.
User impact: Banner INB (forms) will be unavailable during the downtime.​

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Move root volumes to SATA
When: 4:00AM to 6:00AM
Affected services: N/A
Affected systems: ​IO might be slightly slowed down while the failover/failback occurs.
Description of maintenance: We need to move the root volumes on filers boc22naclm01n05/06 from SSD drives to SATA so we can use the SSDs for a flash pool. This requires that each filer be failed over and then rebooted.
User impact: ​There should be no impact to the end user.  It will be transparent to the user.
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Posted in Banner and Admin Systems, Systems

[RESOLVED]Papercut unavailable on 1/26/17 from 3AM to 7AM due to software upgrades.

The upgrade is complete and services are back online.

Posted in Systems

OIT Systems Maintenance, Thurs. Jan. 26 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/26/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Upgrade Papercut from v14.2 to v16.3
When: 3:00AM – 7:00AM
Affected services: Papercut​ printing
Affected systems: Boc22pcapp01, Boc22pcapp02, Boc22pcprt01, boc22pclyprint01, jup17pcprt01, dav90pcprt01, ftlbc04pcprt01, boc22pcoffice01
Description of maintenance: This upgrade will consist of upgrading the Application servers, 5 secondary Print servers, and the Office Apps server.
User impact: Printing services offered via Papercut will be unavailable during the window.

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Upgrade to the deployment and Windows client management server (SCCM)
When: 5:00AM – 6:00AM
Affected services: All OS/application/windows update deplyoments from boc22sccm​
Affected systems: boc22sccm​
Description of maintenance: OIT will be upgrading the System Center Configuration Manager server (boc22sccm) to version 1610​. SCCM clients may update to version 1610 over the next week.
User impact: All OS/application/windows update deplyoments from boc22sccm will be unavailable during the upgrade​​

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Update CMC Firmware on DBC1-3
When: 4:00AM – 6:00AM
Affected services: CMC controller on DBC1-3

Affected systems: adcon2, ADRMS, Analytics VM, andisec, andisecgco, bbloraclealt, bbnfs4, BIG-IP VE 10.2.2.763.3, BIG-IP VE 11.6.0.0.0.401, bishop, boc22banxe[01-04], boc22banxealt[01-07], boc22bipd1, boc22bipp1, boc22bipt1, boc22camrec1, boc22cfdev1, boc22cfdev2, boc22cfprod1, boc22cfprod2, boc22cmdeploy, boc22cmtftp, boc22cs1, boc22esa02, boc22gc1, boc22hou1, boc22hou3, boc22iea1, boc22ieadev1, boc22med[1-2], boc22medlxr, boc22medmb, boc22medprint, boc22naharvest, boc22nascan[01-05], boc22odsm,boc22oimd[1-2], boc22oimp[1-2], boc22oimt[1-2], boc22oimwebd[1-2], boc22oimwebp[1-2], boc22oimwebt[1-2], boc22ora[01-08], boc22oud[01-02], boc22oudp-[01_rec-02_rec], boc22oudt[01-02], boc22prime3, boc22rdweb, boc22sbc01, BOC22SCCMDP01, boc22tcs, boc22uachievealt1, boc22uachievealt2, boc22uaremote, boc22ug[00-05], boc22ugadmin, boc22vinyl, boc22vip1, boc22vipdata01,boc22vipdc01, boc22vipdev1, boc22vmharvest, boc22webdev[1-2], boc22webprod[1-2], bocca01, bocdcfau01.ad.fau.cc, bocdcfau02.ad.fau.cc, bocdcirm01.irm.ad.fau.cc, bocdcirm02.irm.ad.fau.cc, catest, cjwlinux, DellOME, DORdev, DORProd, echo, echoapi, echoapitest, echoftp, echoproc[1-7], echotest, echoweb2008R2, eco, ecosystem, ELKLogserver, esm, exchangeca01.ad.fau.cc, exchangemb01.ad.fau.cc, exchangemb02.ad.fau.cc, faujsa, faujsav240, fausftp, fausftp2, fausftpcci, fauweb5, fauwifi05, fulltext, fulltext2, fulltexttest, fusionrv2012, grantseraportal, guinness.fau.cc, ibiweb[3-6], irmftp, jira, mcoracle, modena, mysql01, naadmcon, naoc, neo, ns1.fau.cc, ns4, ns5, NSVPX-ESX, ntp1, ntp2, oars, octopus, ODIODS9, oem, OIM-NetScaler, OmarFusionMid, omnientry, omnissm, omniupdate, OnCommand Performance Manager, OpenFire UC, perf4boc1, perf4boc2, remotecon.fau.cc, roomconfigs, sacs.eng.fau.edu, sctaltcache[1-8], sctcache[1-8], sctforms, sctforms2, sctformsalt1, sctformsalt2, single_file_restore, smartvault2.vip.2008, smartvault3.vip, smtp172, smtpsec3, smtpsecA, smtpsecB, spok, sqlnode04, sqlnode05, sqlverify, streamfms2012, streamfmst, streamwms, swise, sygmon, techrunway, terminal Server Licenses, tftpsrv, tms1, tms2, tstwordpress, tstwordpress-r, tuna1d, tuna1p, tuna1t, UI VM, vkillerx, vsc_test, webnet[4-8], whitebox, windowsupdate, wise, wordpress
Description of maintenance: We will be updating the CMC firmware from 4.5 to 5.21 for the 3 Dell M1000e chassis. This is being done so we can utilize WS-MAN to manage these systems from the Dell OME application
User impact: None expected

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Financial Aid 8.28.2 patche/ Financial Aid SelfSrv 8.25.01 patch
When: 3:00AM – 7:00AM
Affected services: Not Applicable
Affected systems: Banner Financial Aid
Description of maintenance: ​The Financial Aid office has requested that the following packages associated with the Financial Aid 8.28.2 patche/ Financial Aid SelfSrv 8.25.01 patch be installed in production this Thursday morning during the maintenance cycle.
User impact: None expected

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Posted in Banner and Admin Systems, Systems

Papercut unavailable on 1/26/17 from 3AM to 7AM due to software upgrades.

Papercut services will not be available the morning of January 26th from 3AM until 7AM while we perform upgrades to the software.

Posted in Systems

[RESOLVED] NWR is Down

Posted in Network and Telecom

NWR is down

Posted in Network and Telecom

[Completed] OIT network maintenance January 22 from 6:00 am – 7:00 am

Network maintenance has been completed.

Thank you

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems