FAU had intermittent connectivity issues to some services located on the Boca Raton campus between 6:00 a.m. and 6:50 a.m. today due to issues encountered during early morning maintenance. All services are expected to be working at this time.
FAU had intermittent connectivity issues to some services located on the Boca Raton campus between 6:00 a.m. and 6:50 a.m. today due to issues encountered during early morning maintenance. All services are expected to be working at this time.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/25/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Upgrade NetApp cluster ONTAP to 8.3.2P9
When: 4:00AM – 7:00AM
Affected services: Not applicable
Affected systems: Not applicable
Description of maintenance: Upgrade NetApp Data ONTAP from 8.3.2P2 Cluster-Mode to 8.3.2P9 Cluster-Mode. The Cluster Update wizard fails over a node to its partner and then performs the upgrade and then fails the node back. The cluster is upgraded non-disruptively by performing what they call a rolling upgrade
User impact: There may be a slight pause when a user accesses his/her data if it’s during a period when the Cluster Update wizard is failing a node over or back.
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Adding additional Resources for OIM (Oracle Identity Manager)
When: 5:00AM – 6:00AM
Affected services: Account claiming and password resets – https://accounts.fau.edu
Affected systems: boc22oimp1, boc22oimp2
Description of maintenance: OIT will be adding more resources to process user accounts.
User impact: Users will not be able to claim new accounts or change passwords while systems are restarted. Approximately 15 minutes
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** RESOLVED **
The issue with helpdesk ticket creation and updates have been resolved.
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Creation of new helpdesk tickets or updates to existing tickets are currently unavailable. We anticipate this issue to be resolved in the morning. Email updates to tickets can still be sent and will be queued until the issue is resolved.
We apologize for the inconvenience
Systems
Around 6:20pm today we experienced a second round of network and Internet connectivity issues. At this time connectivity has been restored and all services should be operational. We believe we have identified the root cause and have performed some initial corrective actions.
We apologize for the inconvenience this may have caused.
OIT
Around 1:45pm today we experienced network and Internet connectivity issues. At this time connectivity has been restored and all services should be operational. We will continue to monitor the network to prevent any future issues.
We apologize for the inconvenience this may have caused.
OIT
The network maintenance scheduled for 5/20/2017 has been completed.
Thank you
Networking will be performing maintenance on core from 12:00 am to 4:00 am on 5/20/2017. There will be service interruptions impacting access to internet and servers during this window as we implement changes to backbone.
The voicemail service has been restored.
Thank you
We are currently experiencing an issue with the FAU voicemail service. We are working with the vendor to resolve the issue as soon as possible.
Thank you
The voicemail service has been restored.
Thank you