The TouchNet payment processing system will be undergoing routine maintenance; from 3:00(am) to 7:00(am) – EST on Wednesday 10/19/16.
This will affect student payment services (Bill+Payment), as well as all Marketplace stores, uPay sites and TouchNet ready partner applications.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/13/2016 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Echo System restart
When: 6:00AM – 7:10AM
Affected services: Echo360 playback
Affected systems: Echo360
Description of maintenance: The ESS needs to have its SAN addresses changed. This will require a system restart.
User impact: Playback of Echo360 content will be briefly interupted and unavailable while the system restarts.
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PGP Encryption Server Upgrade
When: 12:00AM – 2:00AM
Affected services: PGP
Affected systems: bocsec.fau.edu
Description of maintenance: Upgrade pgp server from version 3.32 to version 3.4
User impact: Users should have no impact during this time frame.
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Verasmart Phone billing upgrade
When: 12:00AM – 2:00AM
Affected services: Phone billing
Affected systems: boc22comm1
Description of maintenance: OIT is upgrading verasmart phone billing software
User impact: The phone billing system will be unavailable during this time
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Financial Aid 8.27.0 upgrade
When: 3:00AM – 7:00AM
Affected services: Banner Financial Aid
Affected systems: Banner Financial Aid
Description of maintenance: The Financial Aid office has requested that the following package associated with the Financial Aid 8.27.0 upgrade be installed in production this Thursday morning during the maintenance cycle
User impact: No user impact is anticipated
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Financial Aid 8.28.0 upgrade
When: 3:00AM – 7:00AM
Affected services: Banner Financial Aid
Affected systems: Banner Financial Aid
Description of maintenance: The Financial Aid office has requested that the following package associated with the Financial Aid 8.28.0 upgrade be installed in production this Thursday morning during the maintenance cycle.
User impact: No user impact is anticipated
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Frevvo Updates
When: 5:00AM – 6:00AM
Affected services: Frevvo
Affected systems: frevvo1.fau.edu
Description of maintenance: OIT will add SSL Cert to JVM keystore
User impact: Service will be offline during restart. Approximately 5 minutes
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We are currently experiencing issues with Virtual Apps. At this time you will not be able to login. We are working to resolve the issue as soon as possible and apologize for the inconvenience.
OIT
We have experienced a power outage that affects various web services. We are currently working to resolve the situation. Sorry for the inconvenience.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/06/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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FAU Account Self Services Updates
When: 5:00AM – 6:00AM
Affected Services: OIM, Self Service Accounts Portal
Affected Systems: boc22oimp01, boc22oimp02
Description of Maintenance: Update SSL cert for third party SMS service. This should resolve an issue we are seeing with users unble to reset their passwords using SMS password reset feature.
User Impact: Users may not be able to change their password during the restart process.
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Echo System restart
When: 7:00AM – 7:10AM
Affected services: Echo360 playback
Affected systems: Echo360
Description of maintenance: The ESS needs to have its SAN addresses changed ahead of the switch over for Oct 10. This will require a system restart.
User impact: Playback of Echo360 content will be briefly interupted and unavailable while the system restarts.
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Enable TLS support for Ironport email servers
When: 4:30AM – 5:00AM
Affected services: Incoming email
Affected systems: bertx, berty
Description of maintenance: We are enabling support for encryption between our email servers and other email servers in the world that are willing to support it.
User impact: No user impact is expected
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PGP Upgrade
When: 12:00AM – 2:00AM
Affected services: PGP
Affected systems: bocsec.fau.edu
Description of maintenance: OIT will be upgrading pgp server from version 3.32 to version 3.4
User impact: No user impact is expected
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Verasmart upgrade
When: 12:00AM – 2:00AM
Affected services: Phone Billing
Affected systems: boc22comm1
Description of maintenance: OIT will be upgrading our verasmart software to the latest version
User impact: The phone billing system will be offline during this time.
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Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/29/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Banner application filesystem migration
When: 5:00AM – 6:00AM
Affected services: Banner Jobsub, CleanAddress, Appworx, DARS
Affected systems: bannerprd
Description of maintenance: Migrate Banner application files to new storage
User impact: Scheduled jobs may fail to execute during this period.
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Migrate vip data drives to new netapp storage
When: 5:30am – 6:00am
Affected services: VIP document management system accessed via vip.fau.edu
Affected systems: boc22vipdata01
Description of maintenance: OIT will be moving data stored on the vip document management systems to the new netapp data storage appliances
User impact: Users will not be able to access scanned documents or upload new scans into the vip document management system
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Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/22/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Add disk to ldapboc1
When: 5:00AM – 5:30AM
Affected services: None expected as there are two ldap servers
Affected systems: None expected
Description of maintenance: Adding more storage space to an FAU directory server that stores user information.
User impact: None expected
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Martin County FLR L2VPN connection turn up
When: 12:00AM – 1:00AM
Affected services: No impact expected
Affected systems: Internet Router and Firewall Boca
Description of maintenance: New connection to Martin County over Primary FLR link is being turned up for researchers. Change will add trunking to internet router and interfaces to FW.
User impact: No Impact Expected
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UPDATE – 9/21/2016
TouchNet maintenance has completed successfully. All systems are back online and operating as expected.
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The TouchNet payment processing system will be undergoing maintenance; from 3:00am to 7:00am – EST on Wednesday 9/21/16.
This will affect student payment services (Bill+Payment), as well as all Marketplace stores, uPay sites and TouchNet ready partner applications.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/15/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Move student home folder path (M: drive) and change network share drive mapping method
When: 3:00AM – 7:00AM
Affected services: home folders for students (M: drive) and drive mappings for all users
Affected systems: fauandi1, idm, bocdcirm01
Description of maintenance: OIT will be changing the location of the student home folder (M: drive). The path will change from \\fauandi1.fau.edu\student$\faunetid to \\fauandi1.fau.edu\home$\faunetid.
Additionally all network shares will be mapped via Group Policy Preferences for all users instead of logon script + AD homedirectory attribute
User impact: If mapping a student’s home folder manually the path will now be \\fauandi1.fau.edu\home$\faunetid
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Oracle storage migrations
When: 3:00AM – 7:00AM
Affected services: Report Caster, WebFOCUS, Talon, IDM, OIM, Luminis
Affected systems: boc22ora01,boc22ora03,boc22ora05,boc22ora07,mcoracle
Description of maintenance: Migrate Oracle datafiles to new NetApp storage
User impact: Services will be unavailable for a short period while storage is cut over.
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Success Network (Starfish) is back up and accessible.
Thank you.