[CANCELLED] – OIT Systems Maintenance, Thurs. Nov 3 from 12:01AM to 7:00AM

Posted on November 2, 2016 at 4:28 pm by ann

***UPDATE***

Maintenance for Thursday, Nov 3 has been postponed until next Thursday.

*****************************************

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 11/03/2016 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

***************************************************

Oracle quarterly DB patches (mcoracle)
When: 3:00AM to 7:00AM
Affected services: Luminis production (MyFAU)
Affected systems: mcoracle
Description of maintenance: Applying Oracle PSU to DB’s on host mcoracle
User impact: MyFAU and Luminis will be come unavailable during the maintenance window.

***************************************************

Oracle quarterly DB patches (boc22ora05)
When: 3:00AM to 7:00AM
Affected services: IEA Data Warehouse, Resource 25
Affected systems: boc22ora05
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora05.
User impact: The IEA Datawarehouse will be unavailable during this time. The Resource 25 application will experience interruptions in service as well.

***************************************************

Oracle quarterly DB patches (boc22ora03)
When: 3:00AM to 7:00AM
Affected services: Identity Manager production and MSOP instance which involves Owlapp, grouper, undergrad app, grad survey, lumsync, pwd expire, swift, frevvo, fau visitor
Affected systems: boc22ora03
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora03
User impact: Applications that login to the MSOP or IDMP instances will become temporarily unavailable during the maintenance window.

***************************************************

Oracle quarterly DB patches (boc22ora01)
When: 3:00AM to 7:00AM
Affected services: Report Caster and WebFOCUS production
Affected systems: boc22ora01
Description of maintenance: Applying Oracle PSU to DB’s on host boc22ora01.
User impact: Report Caster and WebFOCUS will be temporarily unavailable at times during the maintenance window. Jobs may not execute in Report Caster.

***************************************************

Migration of virtual servers to new BigIP load balancers (SSO)
When: 5:00AM to 6:00AM
Affected services: SSO
Affected systems: Bigip Load Balancers
Description of maintenance: Our current BigIP load balancers are being upgraded, so we are moving secure websites hosted by the old ones to the new ones.
User impact: SSO may be inaccessible for up to 5 minutes.

***************************************************

Migration of www and Myfau to the new BigIP load balancers
When: 5:00AM to 6:00AM
Affected services: FAU website and MyFAU
Affected systems: BigIP Load balancers
Description of maintenance: Our current BigIP load balancers are being upgraded, so we are moving secure websites hosted by the old ones to the new ones.
User impact: Users may experience a brief interruption while trying to access these websites

***************************************************

Disk maintenance on several systems
When: 3:00AM to 6:00AM
Affected services: Test Blackboard, Metadata Management for Middleware Services, OIT App Dev server, Test Talisma, WildFly Application Server for Middleware Identity Management (Dev, Test and Prod), Gitlab for OIT App Dev team, LDAP, ADFS, Jira Test
Affected systems: boc22l6jirat, ldapnw1-el6, ldapboc1-el6, ldapboc0-el6, shibidp1t, bblt3sp10, bblt2sp10, bblt1sp10, bbda2, bbda1, metadata, boc22devproc, boc22taldev1, gitlab, wildflymc1d, wildflymc1t, wildflymc1, wildflymc2, wildfly3, wildfly1t, wildfly1d, boc22adfs
Description of maintenance: OIT will be shutting down several systems to preform disk maintenance
User impact: The services mentioned above will be unavailable intermittently during the maintenance window

***************************************************
Verasmart phone billing upgrade
When: 12:01AM – 2:00AM
Affected services: phone billing
Affected systems: boc22comm1
Description of maintenance: OIT will be upgrading verasmart phone billing software
User impact: Phone billing will be unavailable during this time

***************************************************

Posted in Banner and Admin Systems, Educational Technologies, Email, Systems

[RESOLVED] Intermittent issues with accessing the online help desk ticketing system

Posted on November 2, 2016 at 12:17 am by ann

******* UPDATE *******

The issue has been resolved.

************************

We are currently experiencing intermittent connectivity issues with our online help desk ticketing system. We have contacted the vendor and they are working on resolving this issue as soon as possible.

At this time, you may not be able to access the service catalog to submit a ticket/request. In addition, technicians may not be able to access their tickets.

We apologize for the inconvenience this may cause.

OIT

Posted in Systems

Completed – Undergraduate Admissions Enhancements

Posted on October 27, 2016 at 2:22 pm by frodrig6

The Undergraduate Admissions Enhancements have been successfully deployed and are live in production.

Various updates and enhancements are being deployed to the Undergraduate Admissions Application on 10/28/2016 (2:00AM – 6:00AM).
The undergraduate admissions application will be unavailable within certain intervals during the maintenance.

Posted in Banner and Admin Systems, Systems

OIT Systems Maintenance, Thurs, Oct 27 from 2:00AM – 7:00AM

Posted on October 26, 2016 at 2:49 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/27/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

***************************************************
Undergraduate Admissions Enhancements
When: 2:00AM – 6:00AM
Affected services: Undergraduate Admissions Application (Applicant-Side)
Affected systems: apply.fau.edu {boc22ug00, boc22ug01, boc22ug02, boc22ug03, boc22ug04, boc22ug5}
Description of maintenance: Various updates and enhancements are being deployed to the Undergraduate Admissions Application. A majority of them are highlighted in the attached PDF.
User impact: The undergraduate admissions application will be unavailable within certain intervals during the maintenance.

***************************************************

Upgrade Citrix NetScaler Firmware
When: 4:00AM – 4:15AM
Affected services: NetScaler
Affected systems: Logins, access, will end active sessions (if any)
Description of maintenance: Upgrade our Virutal Apps Netscaler firmware from v10 to v11. It should only take 5-15 minutes and requires a reboot
User impact: Logins, access, will end active sessions (if any)
***************************************************

Posted in Systems

VIP Document Management System is currently unavailable

Posted on October 26, 2016 at 1:28 pm by nlee

The VIP Document Management System is currently unavailable and we are working with the vendor to resolve the problem. We apologize for the inconvenience.

Posted in Uncategorized

[Resolved] Jupiter Campus Network Issue

Posted on October 24, 2016 at 9:36 am by ken

The network on the Jupiter campus has been restored.

Thank you

Posted in Network and Telecom

Jupiter Campus Network Issue

Posted on October 24, 2016 at 9:00 am by ken

We are experiencing a network issue on the Jupiter campus due to a hardware failure. We are working to resolve the issue.

Thank you

Posted in Network and Telecom

External DDoS Attack Affecting Connectivity to Non-FAU Sites and Services

Posted on October 21, 2016 at 2:07 pm by jcooley2

An external denial of service attack is affecting connectivity to many large sites and services external to FAU. These services include Workday, Paypal, Twitter, Ellucian, Spotify, Reddit, Soundcloud, Amazon Web Services, Microsoft Azure, and many other services. At this time, connectivity to the sites mentioned and many others on the internet may not be possible until the issues are resolved. This attack is not directed at FAU, but it is affecting access to many services on the internet for users inside and outside of FAU.

Posted in Banner and Admin Systems, Email, Network and Telecom, Workday

OIT Systems Maintenance – Thurs. Oct 20 from 3:00AM to 7:00AM

Posted on October 19, 2016 at 4:11 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/20/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

***************************************************
Reboot NetApp filer nodes boc22clm01n01 and n02
When: 5:00AM – 6:00AM
Affected services: None
Affected systems: NetApp filer boc22clm01
Description of maintenance: Need to configure ports for fiber channel and as initiators in order to perform tape backup of data. This requires a reboot. We will do the reboot as a failover/giveback so that nothing goes down.
User impact: None

***************************************************
Upgrade Citrix NetScaler Firmware
When: 4:00AM – 4:15AM
Affected services: FAU Citrix Virtual Apps
Affected systems: NetScaler
Description of maintenance: Upgrade our Virutal Apps Netscaler firmware from v10 to v11. It should only take 5-15 minutes and requires a reboot
User impact: Logins, access, will end active sessions (if any)

***************************************************

Posted in Systems

Currently experiencing some email delays

Posted on October 17, 2016 at 12:02 pm by turner

We are currently experiencing some email delays. We are working to resolve this issue as soon as possible and apologize for any inconvenience.

OIT

Posted in Email, Systems, Uncategorized