[RESOLVED]FAUGuest SMS verification currently unavailable

FAUGuest SMS verification currently unavailable. We are working to resolve the issue as soon as possible.

We apologize for any inconvenience.

OIT

Posted in Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. April 6 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/06/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Authentication system maintenance
When:  3:00AM to 6:00AM
Affected services:  dsee ldap
Affected systems: ldapboc0-el6​, ldapboc1-el6
Description of maintenance:  OIT is performing maintenance on the authentication system. We are promoting LDAPBoc1-el6 and ldapboc0-el6 to be master ldap servers
User impact:  No end-user impact is expected

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Oracle upgrade to ODS database
When:  3:00AM to 7:00AM
Affected services:  ODS production environment. Webfocus won’t be able to connect to the ODS database.
Affected systems:  Odsprod​
Description of maintenance:  OIT will be applying the Oracle upgrade to odsp db on host odsprod
User impact:  Affected services will be unavailable during the maintenance window

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Windows authentication system migration
When:  3:00AM to 7:00AM
Affected services:  AD authentication​
Affected systems:  nwrdcfau01, nwrdcirm01, bocdcirm01​
Description of maintenance:  OIT will be migrating an AD domain controller to server 2016
User impact:  No end-user impact is expected​

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Banner XE Application Navigator utility upgrades 2.0.0/2.0.1
When:  3:00AM to 4:00AM
Affected services:  Not applicable. This is a stand-alone utility and will not affect any other Banner 8 or Banner XE module.​
Affected systems:  Application Navigator utility module​
Description of maintenance:  These two upgrades are for the Application Navigator utility. The utility allows users to switch between the Banner 8 forms and the Banner XE Administrative pages. It is required for any users to see the Banner XE​ environment.
User impact: No user impact is anticipated​

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Posted in Banner and Admin Systems, Systems

[RESOLVED] Account Activation and FAUGuest- SMS verification Unavailable for some carriers

***** Update – 8:40pm *****

The issue with SMS has been resolved and should be working for all carriers at this time.

You are now able to opt-in for SMS verification during account activation.

SMS verification for FAUguest wireless is also available again.

We apologize for the inconvenience this may have caused during the outage.

Thank you.

OIT

 

********** End of update ***************

We are currently experiencing an issue with the SMS verification for AT&T, Sprint, and possibly other phone carriers.

During account activation, please opt out of this section to continue with activating your account. FAUGuest SMS verification is also unavailable.

We have contacted the vendor for support.

We apologize for the inconvenience.

OIT

 

 

Posted in Uncategorized

OIT Systems Maintenance, Thurs. March 30 from 3:00AM – 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/30/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Windows authentication system migration
When:  3:00AM – 7:00AM
Affected services:  AD authentication​​
Affected systems:  bocdcirm02, jupdcfau01, jupdcirm01
Description of maintenance: OIT will be migrating an AD domain controller to server 2016​
User impact: No end-user impact is expected​

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Email changes for Proofpoint email gateway evaluation
When:  5:00AM – 6:00AM
Affected services:  Email
Affected systems:  Ironport email gateways, Gmail, Office365, on-premises exchange​
Description of maintenance: We are evaluating a new email security gateway product and it is necessary to insert the product into the existing flow of email.​
User impact: No end-user impact is expected

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Tms reconfiguration on BigIP
When: 5:30PM – 6:00PM
Affected services:  TMS
Affected systems:  tms.fau.edu
Description of maintenance:  We are correcting an issue with the network traffic flow of tms.fau.edu​
User impact: None – no tms sessions are scheduled for the rest of the day

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Division of Research SharePoint Site Collection Migration
When: 8:00PM – 9:00PM
Affected services: Division of Research SharePoint Site Collection and any subsites – https://sharepoint.fau.edu/research/
Affected systems: ​On-Premises SharePoint
Description of maintenance:  We will be completing the migration of the Division of Research SharePoint site to Office 365.
On-Prem URL: https://sharepoint.fau.edu/research/
365 URL: https://fau.sharepoint.com/sites/research/
User impact: Users will need to update any bookmarks, saved links, and any calendars that point to https://sharepoint.fau.edu/research/

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Posted in Email, Systems

[Resolved] fauwpa2 wireless network authentication issue

The “fauwpa2” wireless network is now working properly.

Thank you

 

Posted in Network and Telecom

fauwpa2 wireless network authentication issue

There is currently an issue with the fauwpa2 wireless network.  We are working to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. March 16 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/16/2017 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Crashplan upgrade (Phase 2)

When: 4:30AM – 5:00AM
Affected services: Crashplan
Affected systems: boc22crashplan, nwcrashplan
Description of maintenance: OIT will continue with Phase 2 upgrade of ​Crashplan backup service​
User impact: Backups will not work during the upgrade​

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Local to Office 365 account synchronization system migration

When: 6:00AM – 6:30AM
Affected services: All Office 365 ​services
Affected systems: boc22dirsync​
Description of maintenance: OIT will be migrating from the depreciated dirsync to Azure AD Connect for syncing accounts between AD and Office 365​
User impact: No end-user impact is expected​

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Update Apache httpd for Appworx prod (enzo)

When: 6:00AM – 7:00AM
Affected services: Appworx production​
Affected systems: enzo​
Description of maintenance: OIT will update Apache httpd from ​2.4.10 to 2.4.25​
User impact: Users will not be able to launch the web applicaiton during the update

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College of Nursing SharePoint Site Collection Migration

When: 8:00PM – 9:00PM
Affected services: College of Nursing SharePoint Site Collection and any subsites – https://sharepoint.fau.edu/nursing/
Affected systems: On-Premises SharePoint
Description of maintenance: OIT will be completing the migration of the College of Nursing SharePoint site to Office 365.
User impact: ​Users will need to update any bookmarks, saved links, and any calendars that point to https://sharepoint.fau.edu/nursing/

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Posted in Banner and Admin Systems, Systems

[Completed] Network maintenance on March 10 from 12:01 am – 5:00 am

The network maintenance scheduled for March the 10th has been completed.

Thank you

Posted in Network and Telecom, Systems

Network maintenance on March 10 from 12:01 am – 5:00 am

OIT will be performing network maintenance on Friday, March 10 from 12:01 a.m. until 5:00 a.m. Due to the nature of the maintenance, users may experience intermittent Internet outages lasting approximately 10 minutes during this window. The Internet connection will be rerouted to the backup connection to minimize any downtime.

Thank you

Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. March 9 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 03/09/2017 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Crashplan upgrade (Phase 1)
When:  4:30am – 5:00am
Affected services: Crashplan
Affected systems: boc22crashplan, nwcrashplan
Description of maintenance:  OIT will be upgrading Crashplan backup service
User impact:  Backups will not work during the upgrade

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Posted in Systems