The cause was identified and resolved. All services have been restored.
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We have received reports that banner is unavailable. We are currently working with our vendor to investigate and resolve as soon as possible.
We will provide updates as we have more information and apologize for any inconvenience.
OIT
The issue authenticating with the Mediasite Catalogs in Canvas has been resolved.
We believe we have identified the issue with the intermittent errors affecting the Mediasite Catalog in Canvas. We are currently taking steps to mitigate this issue. This process should be completed by this (Tuesday 5/29) evening.
Some users are reporting intermittent issues accessing the Mediasite Catalog in Canvas. A case has been opened and is pending with the vendor.
If you encounter a stale request, you can attempt to side-step the issue by reloading the catalog (click on the catalog link from the menu), or by clicking to another LTI tool such as Zoom and back to the catalog.
Update (1:55pm): Wireless services have been restored and the OIT team is continuing to monitor the situation.
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We are experiencing a partial WiFi outage in this building and are working to resolve the issue.
OIT will be performing Banner Maintenance tomorrow from 12:00 a.m. until 7:00 a.m. on Tuesday 22nd, April. Banner will not be available during this time.
We apologize for any inconvenience caused.
Office of Information Technology
Florida Atlantic University
UPDATE: This is resolved. The integration is back to normal operation.
Users are experiencing errors when trying to load the Zoom Canvas integration in their courses. We will be updating this post as we receive updates on this issue.
In the meantime, meeting hosts can copy the join URL for their upcoming meetings and share them via email, announcements, etc. To do so:
Once sent, your attendees will be able to join your meeting by opening the link. As the host you can start the meeting by clicking the Start button on the page where you copied the link.
Services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect.
Zoom Incident status: Identified
Services are starting to recover. If you are still unable to connect, please flush your DNS cache and reattempt, and you should be able to connect.
You may restart Zoom on your devices and sign in to https://fau-edu.zoom.us.
For more updates: https://status.zoom.us/
Zoom is currently experiencing long load times and timeouts when trying to access the website or start a meeting.