UPDATE – 9/21/2016
TouchNet maintenance has completed successfully. All systems are back online and operating as expected.
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The TouchNet payment processing system will be undergoing maintenance; from 3:00am to 7:00am – EST on Wednesday 9/21/16.
This will affect student payment services (Bill+Payment), as well as all Marketplace stores, uPay sites and TouchNet ready partner applications.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/15/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Move student home folder path (M: drive) and change network share drive mapping method
When: 3:00AM – 7:00AM
Affected services: home folders for students (M: drive) and drive mappings for all users
Affected systems: fauandi1, idm, bocdcirm01
Description of maintenance: OIT will be changing the location of the student home folder (M: drive). The path will change from \\fauandi1.fau.edu\student$\faunetid to \\fauandi1.fau.edu\home$\faunetid.
Additionally all network shares will be mapped via Group Policy Preferences for all users instead of logon script + AD homedirectory attribute
User impact: If mapping a student’s home folder manually the path will now be \\fauandi1.fau.edu\home$\faunetid
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Oracle storage migrations
When: 3:00AM – 7:00AM
Affected services: Report Caster, WebFOCUS, Talon, IDM, OIM, Luminis
Affected systems: boc22ora01,boc22ora03,boc22ora05,boc22ora07,mcoracle
Description of maintenance: Migrate Oracle datafiles to new NetApp storage
User impact: Services will be unavailable for a short period while storage is cut over.
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Success Network (Starfish) is back up and accessible.
Thank you.
Success Network ( Starfish Solutions ) is currently unavailable. We are working with the vendor to resolve the issue.
The Undergraduate (apply.fau.edu) and Graduate (owlapp.fau.edu) admissions applications are now available!
Previous Post:
The Undergraduate (apply.fau.edu) and Graduate (owlapp.fau.edu) admissions applications are currently experiencing downtime.
We are investigating the issue and will provide updates as more information is available.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/08/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
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Migration of virtual servers to new BigIP load balancers
When: 4:00AM – 5:00AM
Affected services:
Affected systems: Bigip Load Balancers
Description of maintenance: Our current BigIP load balancers are being upgraded, so we are moving secure websites hosted by the old ones to the new ones.
User impact: Users may not be able to certain websites during maintenance.
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mysql01 backend storage move
When: 5:00AM – 6:00AM
Affected services: Any service that requires mysql01 database access. These include, but may not be limited to: Jira, Confluence, various web apps all over www.fau.edu and various application servers.
Affected systems: Jira, Confluence, www (some features)
Description of maintenance: The data storage for the mysql01 database is being upgraded
User impact: Users will not be able to connect to Jira, confluence, or use some web applications that are MySQL based.
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Removal of support for old ssl ciphers on BigIP virtual servers
When: 5:00AM – 6:00AM
Affected services: All services served by virtual servers hosted by the BigIP load balancers. These include but may not be limited to: Blackboard, Owlapp, SSO, Papercut, SAS, MyFAU, Banner, Talisma, oud, www, Filelocker, ds/ldap, DMZ entry point for various ColdFusion apps, tms, SCTforms, etc.
Affected systems: bigip load balancers
Description of maintenance: We are making improvements to the security of secure websites (HTTPS only!) that are hosted by the BigIP load balancers
User impact: No end user impact is expected as long as their web browsers / clients are reasonably new enough. If their client is too old, they will get an SSL handshake failure and they will not be able to load the secure website.
If these users have a valid reason for maintaining their old clients, we can consider making an exception for that particular bigip virtual server.
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QoS on MX Boca
When: 12:01AM – 6:00AM
Affected services: Internet services in Boca may swing to Jupiter connection briefly during changes
Affected systems: MX480
Description of maintenance: Network Maintenance on MX router implementing QoS for outside networks
User impact: None
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Banner and ODS production will be unavailable Sunday, September 4th from 7am to 9am for maintenance. During this time Banner INB and Self-Service will be unavailable.
Banner and ODS production will be unavailable Sunday, September 4th from 7am to 9am for maintenance. During this time Banner INB and Self-Service will be unavailable.
FAU’s primary internet connection is back up and associated performance issues have been resolved at this time.
FAU has lost it’s primary internet connection and all traffic is currently utilizing a backup connection. The backup connection has limited capacity so we are currently operating in a state of degraded performance and network connectivity to and from FAU will be sluggish. We as that users refrain from large file transfers until the issue is resolved. We will update when we have further information.