16 due to maintenance

Posted on May 17, 2016 at 6:07 pm by ann

******* UPDATE 5/18/16 @ 8:25am ********

TouchNet systems has completed their maintenance. All systems are back online and ready for regular use.

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The TouchNet payment processing system will be undergoing maintenance; from 3:00(am) to 7:00(am) –EST, on Wednesday 5/18/16.

This will affect student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services.

We expect all systems to be back online no later than 7:00(am) that morning. A follow up notification will be sent out when the system is back online.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Workday

OIT Systems Maintenance, Saturday May 14th, 5-8am

Posted on May 13, 2016 at 8:28 pm by chris

OIT will be replacing an aging server rack and its networking components with a newer rack. This move could affect services such as Banner, Blackboard, Sharepoint and the like. However, no end user impact is expected.

Posted in Network and Telecom, Systems

OIT Systems Maintenance, Thurs. May 12 from 12:01AM to 7:00AM

Posted on May 11, 2016 at 2:41 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 05/12/2016 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Multi-factor authentication for WebFocus
When: 3:00AM – 5:00AM
Affected services: WebFocus
Affected systems: ibiweb4.fau.edu
Description of maintenance: OIT will be implementing multi-factor authentication (MFA) for WebFocus users.
User impact: WebFocus and/or Leapahead dashboards will be unavailable during this time. After the implementation, WebFocus users will be prompted to use authenticate with Duo when logging in.

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PGP Management server upgrade
When: 12:01AM – 1:00AM
Affected services: PGP Desktop
Affected systems: Bocsec.fau.edu
Description of maintenance: OIT will upgrade the PGP Management server
User impact: There is no anticipated user impact

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Banner CRN extract for Blackboard survey attendance for Summer 2016 1, 2 term
When: 3:00AM – 5:00AM
Affected services: There is no anticipated impact on services.
Affected systems: BANNER Production (FAUP)
Description of maintenance: Modify Banner CRN extract program for 2016 summer 1 and 2 term.
User impact: There is no anticipated user impact

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Posted in Banner and Admin Systems, Systems

Blackboard Update

Posted on May 9, 2016 at 2:44 pm by jloiacon

We will be performing an update to Blackboard. Blackboard will be unavailable on Tuesday, May 10, 2016 from Midnight – 9am.

Posted in Educational Technologies

[Resolved] Partial network outage in the Science and Engineering building

Posted on May 6, 2016 at 12:57 pm by ken

The network outage in the Science and Engineering building has been resolved.

Thank you

Posted in Network and Telecom

Partial network outage in the Science and Engineering building

Posted on May 6, 2016 at 11:04 am by ken

We are experiencing a partial network outage in the Science and Engineering building on floors one and four. We are working to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

Issues with Duo- Multi-factor Authentication

Posted on May 5, 2016 at 3:23 pm by turner

We have had a few reports of issues with Duo multi-factor authentication. We are currently investigating. If you experience an issue, please close your browser and try again. If you continue with an issue please contact the helpdesk at 561-297-3999 for assistance.

OIT

Posted in Banner and Admin Systems, Systems, Uncategorized, Workday

Emergency Blackboard Maintenance

Posted on April 27, 2016 at 4:29 pm by jloiacon

We will be performing emergency maintenance on Blackboard between 3am and 5am, Thursday, April 28, 2016. Blackboard may be intermittently unavailable during this time.

Posted in Educational Technologies

ALERT – Google Phishing Email

Posted on April 21, 2016 at 12:59 pm by ann

Please be advised that a Phishing email has been identified.

The subject line of this message is Emergency Email! and the message states: “To Avoid Closure Of Your Email, Click Or Copy This Link:[google drive link]” – Please DO NOT click this message as it is not sent from OIT or FAU and by clicking the link your account will become compromised.

Google has suspended any user who has clicked the link. To enable your account, you must reset your Owlapps password. We recommend that you reset both your Owlapps and FAUNet ID passwords to avoid any future issues.

If you need assistance, please contact the OIT Help Desk at 561.297.3999

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized, Workday

[RESOLVED] – Issues with FAU Accounts Self-Services Portal

Posted on April 21, 2016 at 9:38 am by ann

The issue with FAU Accounts Self-Services portal has been resolved.

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We are currently experiencing issues with the FAU Accounts Self-Services portal. We are working to resolve the issue as soon as possible.

OIT

Posted in Systems