On Wednesday, January 6, 2016, between 3:00 am and 6:00 am, OIT will perform an upgrade on the network router on the Boca Raton Campus. This upgrade may cause an interruption to the data networks on the Boca Raton campus. If you experience difficulties after the times outlined above, please contact the FAU help desk at https://helpdesk.fau.edu or 561-297-3999 for immediate assistance.
Thank you
There is currently an issue affecting student enrollment in Blackboard. We are currently working to correct the issue. We expect the issue to be resolved this afternoon.
Echo Systems Server has been successfully updated to 5.5, SP2.
OIT will be performing maintenance on the core network on the Boca campus from 5:00 a.m. until 5:30 a.m. During this time, most services on the Boca campus will experience a service interruption lasting approximately 15 minutes. Connectivity to and from the internet for most users will not be affected during the maintenance.
The vendor has reported that this issue is resolved:
Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. Service was restored to normal at 11:20 AM EST. We disabled some automated email alerts for a time, and those alerts were re-enabled at 11:55 AM EST.
All of our services are fully restored to normal. We have discovered the root cause and are taking active steps to ensure this problem does not recur in the future.
We thank you again for your patience and apologize for the inconvenience.
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Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. Service was restored to normal at 11:20 AM EST.
We are still investigating this problem, but we have narrowed it down to our automated email alerts service. We have disabled automated alerts (such as “Ticket Closed” alerts) until we are confident we have isolated and corrected the issue, at which point you will receive another email notification indicating we have resolved the problem.
Thank you again for your patience as our team works to resolve this issue as quickly as possible.
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The help desk ticketing system posted the following:
Beginning at approximately 10:08 AM EST today, our software began experiencing performance degradation. We have identified that it is a problem within our infrastructure. Our engineering team is currently troubleshooting the issue. We will provide updates every hour until the problem is resolved. You should expect the next update at 12:00 PM EST. Thank you for your patience as we work to resolve this as quickly as possible.
We apologize for any inconvenience and will keep you updated.
OIT
Blackboard will be unavailable from 3am to 4am, Thursday, December 17, 2015 for System Maintenance.
OIT will install the latest update for Blackboard. During this time, Blackboard will be unavailable.
We are experiencing an issue reaching in the Internet on the FAU Jupiter campus. We are working to resolve the issue as soon as possible.
Thank you
The Internet has been restored on the Jupiter campus.
Thank you
We have discovered that some user accounts may have become out of sync. This may result in login issues. If you encounter this problem, please reset your password by either visiting accounts.fau.edu and select “Forgot Password” option or contact the OIT Help Desk at 561.297.3999 for assistance.
We apologize for the inconvenience this may cause.
OIT