Network outage in the Student Union and Continuing Education Hall

We are experiencing a network outage in the Student Union building and the Continuing Education Hall on the Boca Raton campus.  We are working to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

OIT Wireless WIFI Installation/expansion @ Davie Campus

OIT Contractors Working At the Davie Campus
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OIT is continuing it’s efforts to expand and strengthen the wireless signal at the Davie campus. Our contractor (Jade Communications) will be at different parts of the Davie Campus starting on Friday, September 25th. More specifically, you will see technicians in accordance to the following schedule:

Friday, September 25th to Tuesday, September 29 | ES Building:

  • First floor – Hallways 100A and 100B.
  • Second floor – Hallways 200w, 200t, 200k and 200i.
  • Third floor – Hallways 301E,301D.

Wednesday, September 30 | Student Union Building:

  • Second floor – 200B, 203 and Hallway 200C.

Thursday, October 1, to Friday October 9 | Liberal Arts Building

  • 4th floor. Hallway 403i, 406, 403D,403F.
  • 2nd – 3rd floor. Hallway 324, 329, Rooms 303D, 303F.
  • 3rd – 2nd floor. Hallways 211, 232, Room 244.
  • 4th – 1st floor. Hallways 102, 126, 135, Rooms 112C , 114, 160.
Posted in Network and Telecom

OIT Systems Maintenance, Thurs. 9/24 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/24/2014 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Upgrade ODS to the new version ODS 8.5.1
When: 3:00AM – 7:00AM
Affected services: ODS production environment. Webfocus won’t be able to connect to the ODS database.
Affected systems: ​odsprod
Description of maintenance: OIT is upgrading the ODS version from 8.4.1 to 8.5.1
User impact: ​Affected services will be unavailable during the maintenance window.

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Upgrade SAS drive firmware on NetApp filer
When: 5:00 AM – 7:00AM
Affected services: None
Affected systems: ​ bocana01
Description of maintenance: OIT will be upgrading the SAS drive firmware on the NetApp filer bocana01.
User impact: None

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Posted in Banner and Admin Systems, Systems, Uncategorized

Undeliverable Email Messages

Please note that email messages sent from FAU are currently being limited or blocked by other providers due to an increased number of compromised accounts. This results in some email messages coming back as “undeliverable”  or “delayed delivery.”

Unfortunately, at this time, the only thing we can do is to wait for the other providers to remove the block and/or limit.

We apologize for the inconvenience this may cause.

OIT

Posted in Email, Systems

OIT Systems Maintenance, Thurs. 9/17 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/17/2015 from 3:00 AM to 7:00 AM during OIT maintenance window.  In addition, the following systems will be specifically impacted:

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Update Ironport email server – bertx

When: 6:00AM – 6:55AM
Affected services: None
Affected systems: bertx.fau.edu
Description of maintenance: OIT is updating Ironport email server bertx
User impact: ​Possible slowdown of mail

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Upgrade NTSHyperv01 from 2008r2 to 2012r2.

When: 3:00AM to 7:00AM
Affected services: Honors College Goldmine, MacArthur Campus admin suite file shares, LLS file shares, CES file shares, MacArthur Campus printing, Resource Mate.
Affected systems: ​NTSHyperv01, CES, LLSJupiter01, Kelly, Payton, Honors1, Honors4.
Description of maintenance: OIT is upgrading the host OS from 2008r2 to 2012r2. There will be 6 VMs affected by this upgrade.​
User impact: Majority of file shares for MacArthur campus will be offline. Majority of network printers will be offline. Goldmine will be offline. Resource Mate will be offline.

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Posted in Email, Systems

[Resolved] Partial network outage in Fleming Hall

The network outage in Fleming Hall has been resolved.

Thank you

Posted in Network and Telecom

Partial network outage in Fleming Hall

We are experiencing a partial network outage in Fleming Hall on floors one and two.  We are working to resolve the issue as soon as possible.

Thank you

Posted in Network and Telecom

Workday Production is now available maintenance complete

Workday Production – Available Maintenance complete

FAU Workday production system is available.   The Weekly Service Update Maintenance has completed (6pm). All services for Workday are working.

Also:

The other non Production FAU Workday tenants were available after 1pm.  This includes these tenants – Sandbox and Sandbox Preview.

 

Posted in Uncategorized

MyFAU Email Icon issue

We are currently experiencing an issue where the correct email icon is not being displayed for some users. We are working to restore as soon a possible.

To access your email in the meantime, please go to the direct link provided below:

Students: mymail.fau.edu

Employees: mail.fau.edu

 

We apologize for the inconvenience.

OIT

Posted in Uncategorized

Update: MyFAU Maintenance

The maintenance to MyFAU has been completed and MyFAU is now accessible. Some users may experience issues logging into MyFAU if their passwords were changed after 1 am on 9/10/15. We expect these issues to be resolved in the next few hours and users should not need to change their passwords again.

Posted in Educational Technologies, Email, Systems