OIT Systems Maintenance, Thurs. April 2 from 3:00AM to 7:00AM

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/02/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Office365 and Single-Sign on integration
When: 4:00AM – 5:00AM
Affected services: Office 365, Outlook on 365, Health on 365, Microsoft Azure
Affected systems: ​adfs.fau.edu and its cluster members
Description of maintenance: ​Configure Office365 to use sso.fau.edu for authentication. This will allow users visiting various systems include Blackboard and MyFAU to directly access Office365 without needed to enter their password again.
User impact: There will be no downtime. Users will be able to access Office365 services without reauthenticating after logining into any Single Sign On Service such as Blackboard and MyFAU

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Upgrade Identity Manager to Google Applications Connection
When: 3:00AM – 6:00AM
Affected services: Identity Manager and Google Appplications​
Affected systems: ​idm1, idm2, idm4p​
Description of maintenance: We will be upgrading the connection between Google Applications and Identity Manager
User impact: User accounts and password syncronizations will be delayed during the maintenance window.

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Rebalance electrical loads in NTS datacenter.
When: 3:00AM – 6:00AM
Affected services: DNS/DHCP/LDAP/AD, all NTS services, HPC camera recording, all Codian services on the Jupiter campus, Facilities’ ESX instance.
Affected systems: ​Jup17HV01&02, JUPDCFAU01 and JUPDCIRM01, all NTS servers, Codian devices, HPC camera systems, facilities ESX server.
Description of maintenance: Currently B phase is handling the majority of the electrical load in RF219. We will be shutting down all systems in that room and redistributing the load equally to phase A, B, and C. Once the loads have been shifted, we will power all systems back up.
User impact: All services related to DHCP/DNS/LDAP, authentication, NTS services, Codian services, and HPC camera recording will be unavailable.

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Oracle Patchset Installation
When: 3:00AM – 5:00AM
Affected services: ​Banner Production (FAUP)
Affected systems: ​bannerprd, bannerprddr
Description of maintenance: Install ​latest Oracle patchset for production databases
User impact: User may report that they are not able to login to one or more of the affected systems.

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Add CPU/Memory to Virtual machine
When: 3:00AM – 5:00AM
Affected services: Resource25 (R25B) and IEA Reporting Database (IEAP)
Affected systems: ​boc22ora05.fau.edu​
Description of maintenance: Adding additional CPU and RAM to virtual machine.​
User impact: Services may be unavaialble during the window

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Banner Financial Aid 8.22.1.1 upgrade and 8.22.1 patches
When: 3:00AM – 7:00AM
Affected services: None
Affected systems: ​Banner Financial Aid
Description of maintenance: ​Install Banner Financial Aid 8.22.1.1 upgrade and 8.22.1.1 and 8.22.1.2 patches to Production.
User impact: No end-user impact is expected

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

[COMPLETED] FAU’s Online Payment System (TouchNet) – Unavailable Friday, April 3 from 6:00am to 10:00am

FAU’s Online payment systems (TouchNet) will be unavailable on Friday, April 3 from 6:00am until 10:00am.

 ***All Electronic Payments and Refunds will be disabled during this time ***

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

Blackboard Unavailable – [RESOLVED]

Blackboard is unavailable at this time.  We are currently working to correct the issue.

Posted in Educational Technologies

WebFOCUS unavailable today from 9:30am to 10:00am

The security patch has been successfully installed. WebFOCUS and Leap Ahead are now available.

Posted in Banner and Admin Systems

WebFOCUS unavailable today from 9:30am to 10:00am

OIT needs to install an important emergency security patch this morning to the WebFOCUS server.  WebFOCUS and Leap Ahead will be unavailable during this time from 9:30am to 10:00am.  Thank you for your patience.

Posted in Banner and Admin Systems, Uncategorized

“My Foto” Phishing Email – DO NOT open

If you receive a message with the subject line: “My Foto”, please DO NOT open this message.

We are taking the necessary steps to prevent this message from propagating to the university community further.

We apologize for any inconvenience this may have caused you. We will also take the necessary steps to clean up any infected system.

 Office of Information Technology

Posted in Email, Uncategorized

Retailer Statement Phishing Email – Do Not Open

If you receive a message with the subject line: “Retailer Statement for 2524500”, please DO NOT open this message.

We are taking the necessary steps to prevent this message from propagating to the university community further.

We apologize for any inconvenience this may have caused you. We will also take the necessary steps to clean up any infected system.

 Office of Information Technology

Posted in Email, Systems

[resolved] Intermittent telephone issues

The issue with the FAU telephone system has been resolved.

Thank you

Posted in Network and Telecom

Intermittent telephone issues

We are experiencing intermittent telephone line outages.  For a quick resolution, please submit extension numbers that are experiencing an outage.  The equipment vendor is on site to help correct the issue.

Thank you

 

Posted in Network and Telecom

Intermittent Lync issues

[Update 1:08PM] – Microsoft has acknowledged the issue with their Lync service on 365. Microsoft engineers are currently working to resolve the issue.

Some users are reporting issues with Lync when signing-in. We are currently investigating this issue and its relation to the maintenance performed this morning.

Thank you,

Systems

Posted in Systems
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