OIT Systems Maintenance, Thurs. February 19 from 3:00AM to 7:00AM

Posted on February 18, 2015 at 9:00 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/19/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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PaperCut Color Queue Driver Changes
When: 4:00AM – 7:00AM
Affected services: PaperCut
Affected systems: Boc22pcprt01
Description of maintenance: PaperCut Color Queues will be changed to Toshiba Universal 2 drivers from HP Universal PS 3 drivers due to a color printing issue with the HP Universal.
User impact: Printing to color printers in PaperCut during this time will be disrupted.

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Posted in Systems

[RESOLVED] Single-Sign On Issues

Posted on February 17, 2015 at 11:15 am by ann

We are currently experiencing issues with Single-Sign On (SSO). This impacts all services that are using single-sign on – Blackboard, Self-Service, Gmail, Help Desk, Network Registration, and more. We are working on resolving the issue and will update as we know more.

We apologize for the inconvenience.

OIT

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Feb 12 from 3:00AM to 7:00AM

Posted on February 11, 2015 at 9:22 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/12/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Add dedicated library print server to PaperCut
When: 3:00AM – 7:00AM
Affected services: PaperCut printing in the Boca library
Affected systems: PaperCut
Description of maintenance: Add a new print server called boc22pclyprint01. Move the library printers from boc22pcprt01 to boc22pclyprint01
User impact: Users in the library will not be able to print until this process is complete.

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Undergraduate Admissions Application Server Restarts
When: 5:00AM – 5:30AM
Affected services: Undergraduate Admissions Application
Affected systems: boc22ug00.fau.edu, boc22ug01.fau.edu, boc22ug02.fau.edu, boc22ug03.fau.edu, boc22ug04.fau.edu, boc22ug05.fau.edu, boc22ugadmin.fau.edu
Description of maintenance: Restarting the Apache Tomcat instances for apply.fau.edu (Undergraduate Admissions Application version 2) in order to allow Housing and LINK information to be parsed into Banner.
User impact: No end-user impact is expected

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Stop WINS services
When: 6:00AM – 6:05AM
Affected services: WINS
Affected systems: ecswins01, ecswins02
Description of maintenance: OIT will be stopping the WINS services on ecswins01 and ecswins02. This is the second step in fully decommissioning WINS services.
User impact: No end-user impact is expected

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Posted in Systems

[Completed]Emergency Blackboard Maintenance

Posted on February 9, 2015 at 6:48 pm by aturgut

Blackboard maintenance has completed and all blackboard services are functioning.

Posted in Educational Technologies, Systems

OIT Systems Maintenance, Thurs. February 5 from 3:00AM to 7:00AM

Posted on February 4, 2015 at 2:13 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 02/05/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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NWRDC DBC1 firmware upgrade
When: 3:00AM – 7:00AM
Affected services: All services will remain up during this process
Affected systems: nwrdcesxi16 to 26
Description of maintenance: OIT will be upgrading the firmware on some blades at our disaster recovery site. As a result, several services will be unavailable for approximately 4 hours.
User impact: We do not expect any end user impact

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PaperCut port and driver changes.
When: 4:00AM – 7:00AM
Affected services: PaperCut printing service
Affected systems: Boc22pcprt01
Description of maintenance: ACDI has recommended we change printer ports for our ‘Follow Me’ queues. In additional, we would like to test a different printer driver to see if that clears up some issues.
User impact: Printing via PaperCut will not be available during the downtime.

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Increase retention of items in Deleted Items folder for 365 users
When: 6:00AM – 6:00AM
Affected services: Mailboxes on Office365
Affected systems: N/A
Description of maintenance: OIT will be increasing the retention of items in the Deleted Items folder for 365 users from 30 to 90 days
User impact: No end-user impact is expected

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Posted in Educational Technologies, Email, Systems

RESOLVED: Echo360 Emergency Service Restart

Posted on February 3, 2015 at 12:26 pm by esatkowi

RESOLVED: The issue that was causing ESS to be unavailable has been resolved.

Posted in Banner and Admin Systems, Educational Technologies, Network and Telecom, Systems

OIT Systems Maintenance, Thurs. January 29 from 3:00AM to 7:00AM

Posted on January 28, 2015 at 4:22 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/29/2015 from 3:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

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Title: Remove WINS forward lookup from Active Directory DNS
When: 3:00AM – 3:15AM
Affected services: WINS
Affected systems: bocdcfau01, bocdcfau02, jupdcfau01, davdcfau01, towdcfau01, nwrdcfau01
Description of maintenance: OIT is taking the first step to remove old name resolution services from the network.
User impact: We do not expect any end user impact

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Title: NWRDC DBC2 firmware upgrade
When: 3:00AM – 7:00AM
Affected services: All services will remain up during this process
Affected systems: nwrdcesxi31 to 35
Description of maintenance: OIT will be upgrading the firmware on some blades at our disaster recovery (DR) site. As a result, several services running on the DR servers will be unavailable for approximately 4 hours.
User impact: We do not expect any end user impact

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Title: Remove Domain Controllers from HBOI
When: 3:00AM – 5:30AM
Affected services: Active Directory
Affected systems: tresdcfau01, tresdcirm01
Description of maintenance: OIT will be decommissioning old authentication systems which are no longer needed.
User impact: No end-user impact is expected. These systems were originally located at PSL campus and later moved to HBOI. They are no longer needed at HBOI and will therefore be removed.

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Title: Security Update CAS 3.5.3 Upgrade
When: 4:00AM – 5:00AM
Affected services: Single Sign On and all systems that user it. Blackboard, InCommon, Google Applications, Self Service
Affected systems: cas1.fau.edu, cas2.fau.edu
Description of maintenance: Upgrade CAS from 3.5.2 to CAS 3.5.3 to correct a possible security vulnerability.
User impact: Single Sign-on will be unavailable for 5 – 10 minutes while we restart the service.

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Title: Blackboard Maintenance
When: 5:00AM – 6:00AM
Affected services: Blackboard
Affected systems: Blackboard
Description of maintenance: The DBAs will be running a script provided by Blackboard to resolve a bug affecting certain courses experiencing issues with Group Journals
User impact: We don’t anticipate any user impact, unless backout is needed

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Title: Undergraduate Admissions Application Server Restarts
When: 5:00AM – 5:30AM
Affected services: Undergraduate Admissions Application
Affected systems: boc22ug00.fau.edu, boc22ug01.fau.edu, boc22ug02.fau.edu, boc22ug03.fau.edu, boc22ug04.fau.edu, boc22ug05.fau.edu, boc22ugadmin.fau.edu
Description of maintenance: OIT will restart the server for apply.fau.edu (Undergraduate Admissions Application version 2) to allow Honors Program information to be parsed into Banner.
User impact: We do not anticipate any end user impact

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Posted in Educational Technologies, Systems

OIT Systems System Patches, Thurs. Jan 28 from 12:00AM to 7:00AM

Posted on January 28, 2015 at 4:21 pm by rresnick

The Office of Information Technology will be performing critical systems maintenance on Thursday, 01/28/2015 from 12:00 AM to 7:00 AM during the OIT maintenance window. This maintenance will require that numerous servers be rebooted and may result in longer then usual service disruptions.

The following services may experience periods of downtime between 3am and 7am. Directory Services (LDAP), Single Sign-on, Blackboard, FileLocker, Banner Self Service, Internet Native Banner (INB), DNS, Identity Manager, and the High Performance Computing Clusters.

Please note: Many systems such as Blackboard, Single Sign-on and Banner will remain online, however, users may experience reduced functionality during this maintenance period.

Posted in Banner and Admin Systems, Educational Technologies, Email, Network and Telecom, Systems, Uncategorized

OIT Systems Maintenance, Thurs. Jan 22 from 12:00AM to 7:00AM

Posted on January 21, 2015 at 8:30 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 01/22/2015 from 12:00 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

When: 12:00AM – 6:00AM
Affected services: Voice-over-IP (VOIP) Phone
Affected systems: Voice-over-IP (VOIP) system
Description of maintenance: OIT is upgrading OpenScape Voice system to the latest version of firmware (V7R1PS40)
User impact: Phones might be down for about 5 to 10 minutes.

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Posted in Network and Telecom, Systems

[Completed] Network maintenance on Sunday January 18 from 4:00 – 6:00 am

Posted on January 16, 2015 at 4:06 pm by ken

OIT will be performing network maintenance on Sunday, January 18 from 4:00 – 6:00 am. Due to the nature of the maintenance, users may experience intermittent network outages lasting approximately 10 – 15 minutes during this window. This outage will affect connectivity to the Internet as well as connectivity within FAU.

Thank you

Posted in Network and Telecom