Resolved – Banner Services Outage

Posted on October 17, 2023 at 6:36 am by cblock

Update:

Services have been restored and confirmed working. Please report any issues with Banner services to the Help Desk.

Original Post:

We are currently experiencing an outage with our Banner production environment. We are working with our Managed Services Provider to restore the service as soon as possible. At this moment Self Service, Registration, Admin and other Banner Services are not available. In addition, this outage may impact other systems that read information from Banner such as: EZAdvising, OwlDone, etc. We will provide an update once services are restored.

Posted in Uncategorized

[RESOLVED] TouchNet Systems Maintenance, Friday, October 27th from 3:00 AM to 7:00 AM

Posted on October 16, 2023 at 3:24 pm by silverst

The TouchNet payment processing system will be undergoing maintenance -Starting from 3:00am to 7:00am (EST) Friday, October 27th. This affects student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services. We expect all systems to be back online no later than 7:00 am (EST) that morning. When the system is back up and ready to go, we will notify you. You may wish to place warnings on your website, or take your store offline. If this scheduled downtime creates a conflict for your operations, please feel free to contact us at FIS@fau.edu for further discussion. Expected End-user impact: During this time all student payment services (Bill+Payment), as well as all Marketplace Stores, uPay sites and TouchNet ready partner payment services will be unavailable during this maintenance cycle.

Posted in Banner and Admin Systems, Workday

OIT Systems Maintenance, Thurs. Oct. 12 from 12:01AM to 7:00AM

Posted on October 10, 2023 at 10:47 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/12/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server Maintenance
Description of change: OIT will be upgrading two virtual load balancer servers to newer versions to improve stability.
Downtime window start: 10/12/2023 4:00 AM
Downtime window end: 10/12/2023 7:00 AM
Affected services: This will impact all services currently handled by the load balancer from www.fau.edu, banner, talon, OnBase, lmsapps, and other services. The impact should be minimal as the services fail over to the other load balancer.
End-user impact: There may be a short interruption of services during the maintenance window. All services should be available after the maintenance has been completed.

Posted in Systems

OIT Systems Maintenance, Thurs. Oct 5 from 12:01AM to 7:00AM

Posted on October 4, 2023 at 4:30 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 10/05/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Server upgrade
Description of change: OIT will be upgrading a server supporting the OIM system
Downtime window start: 10/05/2023 3:00 AM
Downtime window end: 10/05/2023 7:00 AM
Affected services: Oracle Identity Manager (OIM)
End-user impact: No end-user impact is expected.

BHRIC Server maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC Domain Controllers
Downtime window start: 10/05/2023 12:00 AM
Downtime window end: 10/05/2023 01:00 AM
Affected services: Health domain
End-user impact: No end-user impact is expected.

Clean-up of Banner data
Description of change: Ellucian, a third-party vendor, will clean up data in certain Banner tables that is more than 280 days old.
Downtime window start: 10/05/2023 12:00 AM
Downtime window end: 10/05/2023 7:00 AM
Affected services: Banner
End-user impact: There is no end-user impact expected.

eTranscripts to print with special characters
Description of change: OIT will update to allow eTranscripts to print if a student’s high school or post-secondary record in Banner contains a special character
Downtime window start: 10/05/2023 5:00 AM
Downtime window end: 10/05/2023 6:00 AM
Affected services: Banner eTranscript
End-user impact: No end user impact is expected as a result of this change

Upgrade OwlForms (OwlAdminPages)
Description of change: Upgrade framework to latest version to be up to date with new features and security updates.
Downtime window start: 10/05/2023 5:00 PM
Downtime window end: 10/05/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users

Posted in Banner and Admin Systems, Research Computing, Systems, Uncategorized

[COMPLETED][NETWORK MAINTENANCE] Saturday September 30th from 12:00 a.m. until 2:00 a.m.

Posted on September 30, 2023 at 12:56 am by jcooley2

The network maintenance scheduled for this morning has been completed.

Posted in Network and Telecom

[NETWORK MAINTENANCE] Saturday September 30th from 12:00 a.m. until 2:00 a.m.

Posted on September 29, 2023 at 4:24 pm by jcooley2

OIT will be performing network maintenance affecting all FAU campuses from 12:00 a.m. until 2:00 a.m. on Saturday September 20th. During this window, access to and from the internet, and access to campus technology resources will be intermittently unavailable for short periods of time.

Posted in Network and Telecom

OIT Systems Maintenance, Thurs. Sept 28 from 12:01AM to 7:00AM

Posted on September 26, 2023 at 2:10 pm by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/28/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 12:00 a.m. until 7:00 a.m. on September 28, 2023. Banner will not be available during this time to allow the Ellucian support team to install several module upgrades/patches/administrative pages to bring FAU up to compliance with the latest Financial Aid releases.
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 7:00 AM
Affected services: Banner
End-user impact: Banner will be unavailable during this time.

Upgrade Identity and Access Management Test
Description of change: OIT will be upgrading the test identity and access management system by pointing the single sign-on and group management systems at the new directory structure and activating the test account recovery and activation system.
Downtime window start: 09/28/2023 8:00 AM
Downtime window end: 09/28/2023 12:00 AM
Affected services: All systems using test SSO
End-user impact: Test users may be unable to login during maintenance.

BHRIC Server maintenance
Description of change: Research Computing will be performing maintenance on the BHRIC Domain Controllers
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 1:00 AM
Affected services: Health domain
End-user impact: No end user downtime or impact is expected

Network Security Adjustments – CM22 Desktop Network
Description of change:
Downtime window start: 09/28/2023 12:00 AM
Downtime window end: 09/28/2023 1:00 AM
Affected services: No FAU services will be impacted by this change
End-user impact: In general, end user impact in the CM22 desktop subnet is not expected. However, this will cause some issues if a user in CM22 is trying to share their screen with a vendor using an unapproved remote management tool.

Atlassian Cloud Login Changes
Description of change: OIT will be updating the Atlassian Access login policies to force all @fau.edu addresses to use Single Sign On and MFA.
Downtime window start: 09/28/2023 5:00 AM
Downtime window end: 09/28/2023 7:00 AM
Affected services: All Atlassian.com cloud services
End-user impact: Users using @fau.edu accounts on Atlassian.com will be forced to use SSO.

Enrolled Students into Financial Aid courses in Canvas
Description of change: Create a list of freshmen students by term to be enrolled in Financial Aid courses in Canvas.
Downtime window start: 09/28/2023 5:00 PM
Downtime window end: 09/28/2023 6:00 PM
Affected services: Canvas
End-user impact: Students

Upgrade OwlForms (OwlAdminPages)
Description of change: OIT will upgrade framework to latest version to be up to date with new features and security updates.
Downtime window start: 09/28/2023 5:00 PM
Downtime window end: 09/28/2023 6:00 PM
Affected services: OwlForm (OwlAdmin Pages)
End-user impact: OwlForm Admin users

Posted in Banner and Admin Systems, Educational Technologies, Research Computing, Systems

[RESOLVED] Network outage 12:15 – 5:00 am

Posted on September 26, 2023 at 6:58 am by ken

The network outage has been resolved and all connections to the Internet have been restored.

Posted in Network and Telecom

Mediasite Update

Posted on September 19, 2023 at 12:01 pm by acampb28

The vendor will be updating Mediasite to the latest release during the scheduled maintenance window on September 23, between 1:01 AM and 5:00 AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.

Posted in Canvas / LMS, Lecture Capture

OIT Systems Maintenance, Thurs. Sept. 21 from 12:01AM to 7:00AM

Posted on September 19, 2023 at 11:13 am by ann

Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 09/21/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:

Network Maintenance – VPN
Description of change: OIT will be making security changes to all VPN services.
Downtime window start: 09/20/2023 12:00 AM
Downtime window end: 09/20/2023 1:00 AM
Affected services: VPN
End-user impact: If a user is using one of the EOL operating systems (Win 7, Win 8.1, macOS 10.14, and macOS 10.15) they will not be able to connect to VPN and receive an error message to check the OS version.

Network Maintenance – Firewall
Description of change: OIT will be rebooting a firewall.
Downtime window start: 09/20/2023 12:00 AM
Downtime window end: 09/20/2023 3:00 AM
Affected services: Azure SSO, Azure Kubernetes, Azure BigIP, Azure CL Connect, Omeka web server, Azure PD Smart Cop
End-user impact: SSO and other Azure hosted services will be unavailable.

Server Maintenance
Description of change: OIT is making a secure web (https) setting change to comply with policy requirements
Downtime window start: 09/21/2023 6:00 AM
Downtime window end: 09/21/2023 6:15 AM
Affected services: Banner web virtual hosts
End-user impact: No end-user impact is expected.

Grants Era Portal Maintenance
Description of change: Maintenance work will be done on the Division of Research Grants Era Portal web application. Identified software will be removed from the server that hosts this web application.
Downtime window start: 09/21/2023 9:00 AM
Downtime window end: 09/21/2023 10:00 AM
Affected services: Grants Era portal
End-user impact: Division of Research users

Deploy Load jobs of CLT test scores
Description of change: New jobs and modifications to the EDI process will be implemented to load CLT test scores to Banner.
Downtime window start: 09/21/2023 12:00 AM
Downtime window end: 09/21/2023 12:05 AM
Affected services: Banner and EDI jobs
End-user impact: Applicants who have taken CLT test will have their scores loaded to Banner

Banner program change
Description of change: OIT will apply Fall update for Banner FA counselor function.
Downtime window start: 09/21/2023 12:00 AM
Downtime window end: 09/21/2023 1:00 AM
Affected services: Banner Financial Aid
End-user impact: No end-user impact is expected

Execute purge process for five tables in Production
Description of change: Ellucian, a third-party vendor, will execute the purge process to remove data older than 280 days from five tables in Banner Production.
Downtime window start: 09/21/2023 12:00 AM
Downtime window end: 09/21/2023 7:00 AM
Affected services: Banner
End-user impact: No end-user impact is expected

Posted in Uncategorized