Sonic Foundry will be updating Mediasite Video Cloud to the latest release during the scheduled maintenance window on August 27, between 1:01 AM and 5:00 AM EDT. Extended downtime is not expected. However, Mediasite may be unavailable for brief periods during this time.
FAU is currently experiencing issues with email delivery. OIT is currently investigating the issue and anticipates that these issues will be resolved shortly. Following the resolution to this issue users may experience delayed email delivery for any emails that were sent during the outage.
Simple Syllabus is experiencing slow-downs and sporadic errors because of start-of-semester web traffic. They have notified us that they are addressing this issue through the evening to bring things back up to speed.
The Success Network (EAB Navigate) system is currently experiencing slow loading and navigating within the system. The vendor has been notified and we will post an update as we have additional information.
OIT
All services have been restored.
At around 12:00PM today Banner services experienced an interruption. We are working with our Managed Services Provider to restore services as soon
8/20/23 3:01PM:
Services are now restored.
Original Message:
At around 12:00PM today Banner services experienced an interruption. We are working with our Managed Services Provider to restore services as soon possible.
OIT will be performing network maintenance affecting all campuses wireless and Boca campus wired services on Tues August 15th from 6:00 a.m. until 7:00 a.m. During this maintenance window, there will be limited internet and access to campus technology services will be interrupted.
Update 8/14/23 9:33AM:
The Ellucian team resolved the issue with all Banner services. Users should now be able to log back into services and process any requests that were previously failing. The OIT team is also working on restarting all jobs and processes that may have failed due to this issue. All services are now reported to be restored.
Original Post:
Our Ellucian Banner system is currently experiencing issues, all applications related to Banner are impacted: Banner Admin, Banner Self-Service, Workflow, etc.
Users may see error messages stating that records cannot be inserted. We have raised a priority 1 case with our Ellucian Managed Services Provider and they are working at identifying the problem and will restore the service as quickly as possible.
We apologize for the inconvenience.
Thank you.
The issue preventing some users from accessing Mediasite Catalog presentations has been resolved.
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 08/03/2023 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Virtual Machine Migration
Description of change: OIT will be migrating several systems to new hardware
Downtime window start: 08/03/2023 3:00 AM
Downtime window end: 08/03/2023 4:00 AM
Affected services: DHCP and SSO
End-user impact: No end user impact is expected
Removing a Virtual Machine Checkpoint
Description of change: OIT will shut down Confluence virtual machine and remove the checkpoint that was created on Friday 7/21
Downtime window start: 08/03/2023 4:00 AM
Downtime window end: 08/03/2023 5:00 AM
Affected services: Confluence
End-user impact: Confluence will not be accessible while it temporarily shut down.
Student Health Servers Maintenance
Description of change: The following Student Services/ Student Health servers will have maintenance performed on 8/2/2023 – 8/3/2023: Dell Wyse Manager
Downtime window start: 08/02/2023 5:00 PM
Downtime window end: 08/03/2023 6:00 AM
Affected services: Dell Wyse manager for thin clients
End-user impact: During this time the Dell Wyse Manager can not be used to update Wyse OS thin clients.
Student Health Servers Maintenance
Description of change: The following Student Services/ Student Health servers will have maintenance performed on 8/3/2023 – 8/4/2023: Dental Imaging server and EKG Servers
Downtime window start: 08/03/2023 5:00 PM
Downtime window end: 08/04/2023 6:00 AM
Affected services: Dental Imaging server, EKG Servers
End-user impact: During this time the EKG and dental imaging machines will be offline.